Product Support Engineer
4 months ago
Facilitate the Maintenance team activities
Get in-sync/get daily handover from other facilitators
Run the daily stand-up (using Kanban methodology) for your respective time zone, for team members working in rotation
Check and enforce that IR/PTR are regularly updated with clear statuses and next steps
Ensure daily monitoring is done prior to start any load in PRD
Ensure software load monitoring (when required) is done in a timely manner
Reassess/review priorities based on incoming topics and associated urgency
Be the main escalation point/PoC in multiple Teams groups / Dedicated channels for PRD topics
Preparing and supporting major events/projects in Production
SLA Management
Share and enforce expectations/contractual obligations with team members in rotation
Coordinate with Releasing team to prioritize loads to secure delivering in the SLA target
Follow-up weekly with our GES L2 on all on-going records under SLAs (and associated targets)
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Product Support Engineer
2 weeks ago
Bengaluru, India Tripgain Travel and Expense Management Solutions Full timeAs a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing.You will provide Support via Channels such as Email, Chat & Social Media...
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Product support engineer
2 weeks ago
Bengaluru, India Tripgain Travel And Expense Management Solutions Full timeAs a Product Support Engineer at Trip Gain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing.You will provide Support via Channels such as Email, Chat & Social Media...
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Product Support Engineer
2 weeks ago
Bengaluru, India Tripgain Travel and Expense Management Solutions Full timeAs a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing. You will provide Support via Channels such as Email, Chat & Social Media...
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Product Support Engineer
2 weeks ago
Bengaluru, India Tripgain Travel and Expense Management Solutions Full timeAs a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing. You will provide Support via Channels such as Email, Chat & Social Media...
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Product Support Engineer
2 weeks ago
Bengaluru, India Tripgain Travel and Expense Management Solutions Full timeAs a Product Support Engineer at TripGain, you will help our customers with technical queries related to our Travel & Expense management software in an accurate and timely manner. You will troubleshoot and resolve technical queries related to the customer's travel and expense filing. You will provide Support via Channels such as Email, Chat & Social Media...
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Product Support Engineer
3 months ago
Bengaluru, India Stack Wealth Full timeCompany DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...
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Product support engineer
1 week ago
Bengaluru, India ExpEDIum Full timeSummary : As a Production Support Engineer you will be required to learn i Tech’s exp EDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this time and possibly using online chat and phone in the future.This position requires well rounded product support experience of 2 to 4 years. Further...
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Product Support Engineer
3 months ago
Bengaluru, India Stack Wealth Full timeCompany DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...
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Product Support Engineer
3 months ago
Bengaluru, India Stack Wealth Full timeCompany DescriptionStack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...
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Product Support Engineer
3 months ago
Bengaluru, India Stack Wealth Full timeCompany Description Stack Wealth is a digital wealth management solution provider in Bengaluru. Our platform offers exclusive investment opportunities, personalized financial planning, and expert assistance to help everyday investors build wealth and grow their net worth. Our team comprises finance experts, AI specialists, data scientists, engineers,...
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Product Support Engineer
4 months ago
Bengaluru, India expEDIum Full timeSummary: As a Production Support Engineer you will be required to learn iTech’s expEDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this time and possibly using online chat and phone in the future.This position requires well rounded product support experience of 2 to 4 years. Further it...
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Product Support Engineer
4 months ago
Bengaluru, India expEDIum Full timeSummary : As a Production Support Engineer you will be required to learn iTech’s expEDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this time and possibly using online chat and phone in the future. This position requires well rounded product support experience of 2 to 4 years. Further...
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Product Support Engineer
4 months ago
Bengaluru, India expEDIum Full timeSummary: As a Production Support Engineer you will be required to learn iTech’s expEDIum Suite of healthcare products within a reasonable period. Support is provided using email and online web tools at this time and possibly using online chat and phone in the future.This position requires well rounded product support experience of 2 to 4 years. Further it...
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Product Support Engineer
3 months ago
Bengaluru, India SmartBear Full timeAt SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...
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Product Support Engineer
1 month ago
Bengaluru, India Acqueon Full timeWho we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
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Product Support Engineer
3 months ago
Bengaluru, India Acqueon Full timeWho we are: Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
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Production Support Engineer
5 months ago
Bengaluru, India PayU Full timeJob Responsibilities • Strong Unix / Linux & Windows based O/S experience. Should possess strong debugging / troubleshooting skills in production environment. Should have the capability to identify root cause during production issues & publish RCA’s. Ability to do scripting (Shell, Perl, Python, SQL etc.) Should have worked in DevOps...
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Product Support Engineer
5 months ago
Bengaluru, India SmartBear Full timeAt SmartBear, we deliver the complete visibility developers need to make each release better than the last. Our award winning and industry favorite tools TestComplete, Swagger, Cucumber, ReadyAPI, Zephyr are trusted by over 16 million developers, testers, and software engineers at 32,000+ organizations – including world-renowned innovators like Adobe,...
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Senior Product Support Engineer
1 month ago
Bengaluru, India Acqueon Full timeWho we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...
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Senior product support engineer
1 month ago
Bengaluru, India Acqueon Full timeWho we are:Acqueon's conversational engagement software lets customer-centric brands orchestrate campaigns and proactively engage with consumers using voice, messaging, and email channels. Acqueon leverages a rich data platform, statistical and predictive models, and intelligent workflows to let enterprises maximise the potential of every customer...