Sales Executive

2 months ago


Khopoli, India AccorHotel Full time

PrimaryResponsibilities

 

SalesSupport

  • Maintaincomplete knowledge of the following (to include but not limitedto):
    • All hotel features / services hours ofoperation
    • Hotel function space entertainmentoptions menus and floral decorationoptions
    • Hotel safety guidelines and evacuationplan
    • Scheduled daily groupactivities
  • Answerincoming phone calls in a pleasant manner using Hotels telephoneetiquette guidelines. Handle telephone enquiries according todepartmental procedure
  • Coordinate all grouparrangements
  • Work with group contacts tofacilitate program planning andrequirements
  • Communicate group needs andspecifications to all relevantdepartments
  • Follow up with PostConferencereports and review group billings
  • Input allgroup bookings and update booking activities in the system on aweekly basis
  • Prepare reports maintain properrecords and filing system in accordance to hotels salesadministration process
  • Maintain gifts inventoryand coordinate the sending of gifts toclients
  • Arrange site inspections for potentialclients
  • Promote positive relations with clientsand attend to all requests expediently andcourteously
  • Acknowledge and handle clientscomplaints and comments tactfully and efficiently. Report incidentsor other irregularities to management
  • Upselland promote hotels facilities and services  at everyavailable opportunity in order to maximize salesrevenue

OtherResponsibilities

  • Befully conversant with hotel fire & life safety/emergencyprocedures
  • Attend all briefings meetings andtrainings as assigned by management
  • Maintain ahigh standard of personal appearance and hygiene at alltimes
  • Be aware of the hotel fire & lifesafety/emergency procedures
  • Perform otherreasonable duties assigned by the assigned by theManagement

MainComplexity/Critical issues in theJob

  • Definesprecise clients requirements and ensures that the services offeredcorresponds effectively to theirrequests
  • Provides aftersales service and inparticular to ensure all guests complaints are efficientlyaddressed

RemoteWork :

No


EmploymentType :

Fulltime


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