CRM Functional Consultant

4 weeks ago

Hyderabad, India Job Nexus India Full time
Position:CRM Functional Consultant FieldServiceLocation:HyderabadExperience:35 YearsNo ofPositions:03
Overview:Weare seeking a highly skilled Functional Consultant with expertisein CRM specificallyinthe Field Servicemodule. The ideal candidate will play a key role in implementingand customizingCRMsolutions for our clients with a focus on optimizing field serviceoperations.
Responsibilities:RequirementAnalysis:Collaborate with clients to gather and analyze businessrequirements related to fieldserviceoperations.Conduct workshops and interviews to understand current businessprocesses and painpoints.SolutionDesign: Design andpropose effective solutions based on CRM specifically focusing ontheField Servicemodule. Createfunctional specifications and documentation for the proposedsolutions.Configurationand Customization:Configure and customize CRM to meet the clientsrequirements.Implement and manage field service processes including work ordermanagementschedulingresourcemanagement and customercommunication.
Integration:Work with technical teams to design and implement integrationsbetween CRMandother business systems (ERP HRetc.). Ensureseamless data flow and integration to support endtoend businessprocesses.
Testing:Develop and execute test plans to ensure the quality andreliability of implementedsolutions. Workclosely with testing teams and endusers to validatefunctionality.Trainingand Support:Conduct training sessions for endusers and provide ongoingsupport. Addressand resolve issues reported by endusers ensuring customersatisfaction.
Documentation:Maintain detailed documentation of configurations customizationsand solutionsimplemented. Createuser guides and trainingmaterials.BestPractices andInnovation: Stayupdated on the latest features and updates inCRM. Provideinsights and recommendations for continuous improvement andinnovation.
Qualifications:Bachelors degree in a relevant field (Computer Science Businessetc.). Provenexperience as a Functional Consultant with a focus onCRM. Indepthknowledge of CRM particularly the Field Servicemodule. Strongunderstanding of field service operations and bestpractices.Excellent communication and interpersonalskills. Ability towork collaboratively in a team andindependently.Certifications in CRM are aplus. Bachelorsdegree in a relevant field (Computer Science Businessetc.). Provenexperience as a Functional Consultant with a focus onCRM. Indepthknowledge of CRM particularly the Field Servicemodule. Strongunderstanding of field service operations and bestpractices.Excellent communication and interpersonalskills. Ability towork collaboratively in a team andindependently.Certifications in CRM are aplus.

crm,fieldservice,communication

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