Oracle CRM/Service Contracts Functional Consultant

2 months ago


Hyderabad, India Genpact Full time

We are inviting applications for the role of Consultant- Oracle Service Contracts


In this role, you will be responsible to Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and post-production support for above applications.

Responsibilities:

  • Working on the New Enhancement Requests requested by the customers
  • Understand the issue faced by client and analyse the issue and resolve within SLA.
  • Responsible for conducting various meetings and discussion with client for various issue analysis etc.
  • Responsible for functionality mapping and Requirement analysis.
  • Prepare documentation based on client requirement.
  • Responsible for writing the test cases for the product.
  • Preparing MD 50 documents for all enhancements and changes.
  • Prepared MD.120 Documentation based on ticket requirement Good communication skills with positive, flexible attitude.

Qualifications we seek in you

  • Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

Preferred qualifications

· Expertise in the Documentation, Setups & functional flows for Oracle CRM Modules R12.

  • Expert in functional configuration, setup remediation, workarounds, functional documentation, preparing test plans and user training.
  • Knowledge of System Administrator tasks related to Programs, Menus/Functions Responsibilities, and Users etc.

· Areas of expertise include Oracle Install Base, Oracle Field Service, Oracle CRM foundation and Oracle Service Contracts, Oracle Teleservices.

· Good Exposure in project methodologies like AIM & OUM, TCM.



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