BPO Solutioning

4 weeks ago

Bengaluru, India Saaki Argus & Averil Consulting Full time

Title: Head of BPO Solutioning - BFS Practice


Location: Chennai / Bangalore / Hyderabad


Company Overview:


Our client is a leading provider of Business Process Outsourcing services, dedicated to delivering innovative solutions to clients globally.


Position Overview:


We are seeking a dynamic and experienced Head of BPO Solutioning to lead our Business Process Outsourcing (BPO) initiatives within the Banking and Financial Services (BFS) practice. The ideal candidate will be responsible for developing and implementing innovative BPO solutions tailored to the unique needs and challenges of BFS clients. This role requires a strategic thinker with deep domain knowledge in BFS operations, strong leadership skills, and a proven track record of delivering successful BPO solutions.


Key Responsibilities:

  1. Lead the BPO solutioning strategy for the BFS practice, working closely with senior leadership to align with business objectives and client needs.
  2. Drive the development of innovative BPO solutions that address key challenges and opportunities within BFS operations, including areas such as customer service, back-office operations, risk management, and compliance.
  3. Collaborate with sales and business development teams to identify and pursue new BPO opportunities within the BFS sector, leveraging industry insights and market trends to inform solution development.
  4. Act as a subject matter expert on BFS operations and BPO best practices, providing thought leadership and guidance to internal teams and clients.
  5. Lead cross-functional teams in the design, development, and implementation of BPO solutions, ensuring alignment with client requirements, project timelines, and budgetary constraints.
  6. Drive continuous improvement and innovation in BPO delivery processes, leveraging technology and automation to enhance efficiency, scalability, and quality of service delivery.
  7. Build and maintain strong relationships with key stakeholders, including clients, partners, and internal teams, to drive collaboration and ensure successful project outcomes.
  8. Provide leadership and mentorship to a team of solution architects, consultants, and delivery managers, fostering a culture of excellence, accountability, and continuous learning.

Qualifications:


  • Bachelor's degree in Business Administration, Finance, or related field; MBA or advanced degree preferred.
  • Minimum of 15 years of experience in BPO solutioning, consulting, or related roles within the BFS sector.
  • Deep domain knowledge of BFS operations, processes, and regulatory requirements, with a focus on areas such as retail banking, wealth management, insurance, or capital markets.
  • Proven track record of developing and delivering successful BPO solutions for BFS clients, with a strong understanding of industry trends, challenges, and opportunities.
  • Strong leadership and communication skills, with the ability to effectively engage and influence stakeholders at all levels of the organization.
  • Demonstrated ability to lead cross-functional teams in a fast-paced, client-focused environment, driving collaboration, innovation, and results.
  • Strategic thinker with strong analytical skills, able to identify and prioritize opportunities, and develop actionable plans to achieve business objectives.
  • Experience with process optimization, technology implementation, and change management within the context of BPO delivery.
  • Commitment to excellence, integrity, and professionalism, with a passion for driving value and exceeding client expectations.


  • BPO Solutioning

    2 weeks ago

    Bengaluru, Karnataka, India Saaki Argus & Averil Consulting Full time

    Title: Head of BPO Solutioning - BFS Practice Location: Chennai / Bangalore / Hyderabad Company Overview: Our client is a leading provider of Business Process Outsourcing services, dedicated to delivering innovative solutions to clients globally. Position Overview: We are seeking a dynamic and experienced Head of BPO Solutioning to lead our Business...

  • Bpo Voice

    4 weeks ago

    Bengaluru, India Focskill pvt.ltd Full time

    The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. - Qualification: - Any Graduates **Salary**: ₹18,000.00 - ₹25,000.00 per month Schedule: - Day shift Supplemental pay types: - Performance bonus Ability to commute/relocate: - Bengaluru, Bengaluru Rural - 560066,...

  • Bpo Trainer

    3 weeks ago

    Bengaluru, Karnataka, India futurerole.inc Full time

    **Responsibilities**: - Designing and conducting training programs for new and existing employees in a BPO setting. - Developing training materials, manuals, and resources to ensure comprehensive understanding of BPO processes and client procedures. - Delivering interactive training sessions on various topics, including process knowledge, communication...

  • Bpo Trainer

    2 weeks ago

    Bengaluru, India Conneqt Business Solutions Limited Full time

    Hii, Greetings....!! I am Ganesh HR at Conneqt Business Solutions. We do have vacancy for BPO Trainer, Eligibility Criteria - Minimum 2 year of experience as BPO Trainer(on paper). - Must be Graduate If you have relevant experience you can share your resume. Regards, Ganesh HR Contact - 7975820882 2nd Floor | Krimson Square |31/9 Roopena...

  • Bpo Trainer

    3 weeks ago

    Bengaluru, India Conneqt Business Solutions Limited Full time

    Hii, Greetings....!! I am Ganesh HR at Conneqt Business Solutions. We do have vacancy for BPO Trainer, **Eligibility Criteria -** **- Minimum 1 year of experience as BPO Trainer(on paper).** **- TNA and TNI** **- OJT trainer** **- Throught put** If you have relevant experience you can share your resume. Regards, Ganesh HR **Contact - 7975820882** ...

  • BPO Account Executive

    2 weeks ago

    Bengaluru, India Clear Ventures Full time

    Kognitos is a cutting-edge automation platform that combines the power of Generative AI and Natural Language Processing (NLP) to provide a conversational and intuitive experience for business users. As a fully serverless, SaaS automation platform, Kognitos enables users to build, manage, and execute automations in natural language, with the ability to...

  • Bpo Account Executive

    2 weeks ago

    Bengaluru, Karnataka, India Kognitos Full time

    Kognitos is a cutting-edge automation platform that harnesses the power of Generative AI and Natural Language Processing (NLP) to deliver a conversational and intuitive experience for business users.Operating as a fully serverless, SaaS automation platform, Kognitos empowers users to construct, oversee, and launch automations in natural language, with the...

  • BPO Account Executive

    7 days ago

    Bengaluru, India Clear Ventures Full time

    Kognitos is a cutting-edge automation platform that combines the power of Generative AI and Natural Language Processing (NLP) to provide a conversational and intuitive experience for business users. As a fully serverless, SaaS automation platform, Kognitos enables users to build, manage, and execute automations in natural language, with the ability to...

  • Bpo Telecaller

    2 months ago

    Bengaluru, India career expert global solutions Full time

    Job Summary: We are seeking a skilled and motivated BPO Executive to join our dynamic team. As a BPO Executive, you will be responsible for providing exceptional customer support and assistance to our clients. Your role will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction. If you have excellent communication skills,...

  • Bpo Telecaller

    4 days ago

    Bengaluru, India career expert global solutions Full time

    Job Summary: We are seeking a skilled and motivated BPO Executive to join our dynamic team. As a BPO Executive, you will be responsible for providing exceptional customer support and assistance to our clients. Your role will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction. If you have excellent communication skills,...

  • Bpo Account Executive

    1 month ago

    Bengaluru, Karnataka, India Kognitos Full time

    Kognitos is a cutting-edge automation platform that combines the power of Generative AI and Natural Language Processing (NLP) to provide a conversational and intuitive experience for business users. As a fully serverless, SaaS automation platform, Kognitos enables users to build, manage, and execute automations in natural language, with the ability to...

  • Bpo Voice Process

    3 weeks ago

    Bengaluru, India Radical minds Full time

    Bpo voice process Bangalore location A BPO executive has many tasks where the most important out of many is to ensure client or the customer's satisfaction. **Responsibilities** - The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. - He/She must show the willingness to learn...

  • BPO Head

    2 weeks ago

    Bengaluru, Karnataka, India simplior Full time

    We are seeking a skilled BPO Operations HeadMandatory Domain Experience: Travel, Hospitality, Banking, InsuranceRoles/Responsibilities:A seasoned professional with over 16 years in the Outsourcing sectorExtensive industry experience and relationships covering various verticals such as Travel, Hospitality, Source-to-Pay, Record-to-Report, Order-to-Cash, SIEM,...

  • Bpo Telecaller

    3 weeks ago

    Bengaluru, India Wrixty Services Full time

    Bangalore - Solving customer queries over the call. - Inbound voice process - Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Salary -23k ctc HR Call - Kiran - Experience- 0 - 5 Years- Salary- 1 Lac To 3 Lac P.A.- Industry- ITES / BPO / KPO / LPO / Customer Service-...

  • VP BPO Operations, Financial Services

    7 days ago

    Bengaluru, India Crest'XO Full time

    VP Banking Operations, BPO ServicesDESIGNATION: VPEXPERIENCE: 18+ YearsLocation: Bangalore, KAFor one of the largest IT and business consulting services firms in the world. They are insights-driven and outcomes-based to help accelerate returns on the clients investments. With a global presence across 400 locations, 21 industries, with over 60K+ employees...

  • Bpo Voice

    4 weeks ago

    Bengaluru, India Radical minds Full time

    Bpo voice process Salary 18,000 to 25,000 English + anyone language Bangalore location Voice executive is to **handle calls from customers or clients and provide them with a solution to their queries**. He/She must show the willingness to learn new things every time and then. Giving a resolution to the customers or clients should be the whole and sole...

  • Bpo Telecaller

    2 weeks ago

    Bengaluru, Karnataka, India career expert global solutions Full time

    Job Summary:We are seeking a skilled and motivated BPO Executive to join our dynamic team. As a BPO Executive, you will be responsible for providing exceptional customer support and assistance to our clients. Your role will involve handling customer inquiries, resolving issues, and ensuring customer satisfaction. If you have excellent communication skills, a...

  • VP BPO Operations, Financial Services

    6 days ago

    Bengaluru, India Crest'XO Full time

    VP Banking Operations, BPO ServicesDESIGNATION: VPEXPERIENCE: 18+ YearsLocation: Bangalore, KAFor one of the largest IT and business consulting services firms in the world. They are insights-driven and outcomes-based to help accelerate returns on the clients investments. With a global presence across 400 locations, 21 industries, with over 60K+ employees...

  • VP BPO Operations, Financial Services

    1 week ago

    Bengaluru, India Crest'XO Full time

    VP Banking Operations, BPO ServicesDESIGNATION: VPEXPERIENCE: 18+ YearsLocation: Bangalore, KAFor one of the largest IT and business consulting services firms in the world. They are insights-driven and outcomes-based to help accelerate returns on the clients investments. With a global presence across 400 locations, 21 industries, with over 60K+ employees...

  • International Bpo

    4 weeks ago

    Bengaluru, India Career flight consultancy Full time

    **esponsibilities** - The primary task of a BPO executive is to handle calls from customers or clients and provide them with a solution to their queries. - He/She must show the willingness to learn new things every time and then. - Must discuss every matter with its supervisor or team leader to get any issue sorted - Giving a resolution to the customers or...