VP BPO Operations, Financial Services

6 days ago


Bengaluru, India Crest'XO Full time
VP Banking Operations, BPO Services

DESIGNATION: VPEXPERIENCE: 18+ YearsLocation: Bangalore, KA

For one of the largest IT and business consulting services firms in the world. They are insights-driven and outcomes-based to help accelerate returns on the clients investments. With a global presence across 400 locations, 21 industries, with over 60K+ employees globally and headquartered out of Montreal, Quebec, providing comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.We’re seeking a future leader for the role of Vice President, BPO Operations, Banking Services. This role is located in Bangalore, KA.

ROLE RESPONSIBILITIESCollaborate closely with senior management and cross-functional teams to define and implement operational strategies for BPO services in the Financial Space.Review and optimize global Financial BPO operations to enhance efficiency and reduce costs.Develop and present business cases to support operational and technological initiatives.Lead transformational change projects, ensuring both financial and non-financial benefits are achieved.Work with key stakeholders to shape the strategic agenda for the lending function.Lead the Financial Solutions BU for a Greenfield Project includes Delivery and Transition.Geographical location: APAC is preferred.

Qualifications:As a leader of this newly formed BU, you must bring proven success & exemplary experience across Delivery, Customer management, Operations, Transitions & Sales enabling.Extensive experience in Banking Domain, with BPO Services.Outstanding verbal and written communication skills, with a proven track record in delivering compelling presentations.Minimum of 18-20 years of relevant experience in the financial services industry, preferably overseeing operations of the BPO Services.



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