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VP BPO Operations, Financial Services

3 months ago

Bengaluru, India Crest'XO Full time

VP Banking Operations, BPO Services


DESIGNATION: VP

EXPERIENCE: 18+ Years

Location: Bangalore, KA


For one of the largest IT and business consulting services firms in the world. They are insights-driven and outcomes-based to help accelerate returns on the clients investments. With a global presence across 400 locations, 21 industries, with over 60K+ employees globally and headquartered out of Montreal, Quebec, providing comprehensive, scalable and sustainable IT and business consulting services that are informed globally and delivered locally.

We’re seeking a future leader for the role of Vice President, BPO Operations, Banking Services. This role is located in Bangalore, KA.


ROLE RESPONSIBILITIES

  • Collaborate closely with senior management and cross-functional teams to define and implement operational strategies for BPO services in the Financial Space.
  • Review and optimize global Financial BPO operations to enhance efficiency and reduce costs.
  • Develop and present business cases to support operational and technological initiatives.
  • Lead transformational change projects, ensuring both financial and non-financial benefits are achieved.
  • Work with key stakeholders to shape the strategic agenda for the lending function.
  • Lead the Financial Solutions BU for a Greenfield Project includes Delivery and Transition.
  • Geographical location: APAC is preferred.


Qualifications:

  • As a leader of this newly formed BU, you must bring proven success & exemplary experience across Delivery, Customer management, Operations, Transitions & Sales enabling.
  • Extensive experience in Banking Domain, with BPO Services.
  • Outstanding verbal and written communication skills, with a proven track record in delivering compelling presentations.
  • Minimum of 18-20 years of relevant experience in the financial services industry, preferably overseeing operations of the BPO Services.