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Talent Delivery Manager
3 months ago
Job Title: Talent Delivery Manager
Location: Hyderabad/Bangalore
Experience: 6-9 years in BPO Operations
Role Overview: Randstad Enterprise is seeking a Talent Delivery Manager with extensive experience in BPO operations. In this role, you will lead a team of 25-30 people and ensure top-tier talent delivery for our clients. This position requires managing a rotating shift schedule every 3 months. Exceptional communication skills and a strong background in BPO environments are essential.
Requirements:
- 6-10 years of experience in BPO operations, focusing on process management.
- Proven experience managing a team of 25-30 people.
- Excellent communication skills and interpersonal abilities.
- Must have experience in BPO operations—candidates from BPO backgrounds are required.
- Ability to work with a rotating shift schedule every 3 months.
Key Responsibilities:
- Oversee daily operations of a large BPO team.
- Develop and implement effective talent delivery strategies.
- Collaborate with client stakeholders to address challenges and drive solutions.
- Monitor and manage KPIs and SLAs to ensure performance standards.
- Foster a culture of excellence and continuous improvement within the team.
Apply now to join a dynamic team and make a significant impact in the world of talent solutions
