Network Engineer- Service Desk Engineer

4 weeks ago

Mumbai, India NTT DATA Full time

Job Description

Make an impact with NTT DATA
Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.

Your day at NTT DATA

The Networking Managed Services Engineer (L1) is an entry level engineering role, responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively identifying, investigating, and resolving technical incidents and problems and restoring service to clients by managing incidents to resolution.

This role has the primary objective is to ensure zero missed service level agreement (SLA) conditions and focuses on first-line support for standard and low complexity incidents and service requests.

This role may also contribute to / support on project work as and when required.

What you'll be doing

Key Responsibilities:

2 years experience with service desk Support.Incident Management- Assign incident tickets generated by ticketing tool to relevant domain engineers for resolutionUpdate status in the tool managementFollow up with the assigned domain engineers till closureCoordination with relevant stakeholders- internal.Excellent verbal and written communication skillsMonitors client infrastructure and solutions.Identifies problems and errors prior to or when they occur.Routinely identifies common incidents and opportunities for avoidance as well as general opportunities for incident reduction.Investigates first line incidents assigned and identifies the root cause of incidents and problems.Fulfils approved requests following agreed procedures.Provides telephonic or chat support to clients when required.Executes approved maintenance activities including patching and configuration changes.Follows the required handover procedures for shift changes to ensure service continuity.Reports and escalates incidents where necessary.Academic Qualifications and Certifications:Garduation/Bachelor's degree or equivalent qualification in Information Technology/Computing (or demonstrated equivalent work experience).CCNA certification.

Workplace type:

On-site Working

About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.

Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.

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