Client Onboarding Speacilist Hospitality SaaS

3 months ago

New Delhi, India Feufo Inc Full time
Job Title:Software Onboarding Specialist Must have SaaS basedindustryexp
Location:Remote. Anywhere in theU.S.A.Travel: 1020%( Approx. 2 weeks of travel everyquarter)
Experience:2Years
Responsibilitiesand Duties:
  • Take overcustomer relationship as soon as the sales are closed/ contract issigned.
  • Coordinate setup requirementsinternally and with the customer.
  • Completesoftware set up onboard customerssuccessfully.
  • Provide training to the customerand then hand over the customer to the customer support team forongoing email and phone support.
  • Maintain arelationship with the customer on a regular basis. Brief them ofnew features.
  • Crosssell and Upsell to thecustomer over time.
  • Responsible for contractrenewals.
  • Own overall relationship withassigned clients
  • Ensure retention andsatisfaction of all assigned clients
  • Aidclients in achieving theirgoals

Qualificationsand Skills At least 2 years of experience in acustomer success/ account managementrole.
  • Must have worked in a SaaScompany in any role/ discipline.
  • Must havesoftware setup training and customer onboardingexperience.
  • Upsell customers to switch tohigher software plans.
  • Excellent computerskills including Microsoft Office suite Gsuite by Google CRM likeHubspot/ SalesForce. You will also be using Excel Word PowerpointGoogle Drive and email.
  • Prior projectmanagement experience. Ability to use modern project managementtools.
  • Experience with at least one of thefollowing: Asana Monday Basecamp Airtable
  • Musthave experience using customer support tools like Zendesk Freshdesketc.
  • Selfstarter Disciplined and Organized toprepare maintain and update your own project plan tasks andreporting.
  • Analytical
  • Demonstrated ability to increasecustomer satisfaction
  • Preferred priorexperience in sales or a track record of achievingKRAs
  • Associate degree orequivalent

customerrelationship management,saas industry experience,self-starter,salesexperience,contract renewals,increase customersatisfaction,monday,e-mail management,zendesk,computerskills,basecamp,sales,organized,crm(hubspot/salesforce),onboarding,customer support,customer supporttools,training,microsoft office suite,customer success,customersupport tools (zendesk,freshdesk),analytical,disciplined,upselling,crossselling,cross-selling,associate degree,gsuite,b2b saas,saas,googledrive,project management,accountmanagement,excel,email,powerpoint,increasing customersatisfaction,asana,airtable,freshdesk,softwaresetup,crm,hospitality industry,project management tools (asana,monday, basecamp, airtable),word,customeronboarding

  • Customer Onboarding Specialist Hospitality SaaS

    3 months ago

    New Delhi, India Feufo Inc Full time

    Job Title:Software Onboarding Specialist Must have SaaS basedindustryexpLocation:Remote. Anywhere in theU.S.A.Travel: 1020%( Approx. 2 weeks of travel everyquarter)Experience:2YearsResponsibilitiesand Duties:Take overcustomer relationship as soon as the sales are closed/ contract issigned.Coordinate setup requirementsinternally and with the...

  • Software Onboarding Specialist SaaS PropertyManagement

    3 months ago

    New Delhi, India Feufo Inc Full time

    Job Title:Software Onboarding Specialist Must have SaaS basedindustryexpLocation:Remote. Anywhere in theU.S.A.Travel: 1020%( Approx. 2 weeks of travel everyquarter)Experience:2YearsResponsibilitiesand Duties:Take overcustomer relationship as soon as the sales are closed/ contract issigned.Coordinate setup requirementsinternally and with the...

  • Software Onboarding Specialist SaaS Property Managementhospitailty

    3 months ago

    New Delhi, India Feufo Inc Full time

    Job Title:Software Onboarding Specialist Must have SaaS basedindustryexpLocation:Remote. Anywhere in theU.S.A.Travel: 1020%( Approx. 2 weeks of travel everyquarter)Experience:2YearsResponsibilitiesand Duties:Take overcustomer relationship as soon as the sales are closed/ contract issigned.Coordinate setup requirementsinternally and with the...

  • Software implementation Specialist SaaS PropertyManagement

    3 months ago

    New Delhi, India Feufo Inc Full time

    Job Title:Software Onboarding Specialist Must have SaaS basedand Hospitality industryexpLocation:Remote. Anywhere in theU.S.A.Travel: 1020%( Approx. 2 weeks of travel everyquarter)Experience:2YearsResponsibilitiesand Duties:Take overcustomer relationship as soon as the sales are closed/ contract issigned.Coordinate setup requirementsinternally and with the...

  • Client Onboarding Accountant

    2 months ago

    New Delhi, India Sagan Full time

    Job Title: Client OnboardingAccountantLocation: Remote (PST TimeZones)Salary Range: up to5000 USDWork Schedule:Monday to Friday 7:00 AM and 3:00 PM(PST)NOTE: INDEPENDENT CONTRACTORPOSITIONCompanyOverview:Sagan is an exclusivemembership community for top executives founders and CEOs seekingto hire and maximize the impact of international talent. We bridgethe...

  • Manager - Customer Success - Hospitality SaaS

    1 month ago

    New Delhi, India Skylark Digi Solutions Full time

    Client is revolutionizing the accommodation industry with our cutting-edge software suite, aPerfectSuite. Our products-aPerfectPMS, aChannelManager, aDigitalConcierge, and aPerfectDocs-empower customers to optimize their operations, save time and money, and make smarter decisions. We're a dynamic, fast-growing company aiming to disrupt the industry with...

  • Onboarding Specialist

    3 days ago

    Delhi, India Cox & Kings Full time

    Job Overview:The Solution Expert / Onboarding Specialist will be responsible for ensuring a smooth, efficient, and effective onboarding experience for new clients using the company’s corporate travel booking tool. This role involves guiding clients through setup, configuration, and initial use of the platform to ensure alignment with their business needs....

  • Travel Onboarding Consultant

    2 days ago

    Delhi, Delhi, India Cox & Kings Full time

    At Cox & Kings, we are seeking an experienced Travel Onboarding Consultant to join our team. This is a unique opportunity to work with clients and ensure a smooth onboarding experience for our corporate travel booking tool.Job Overview:The ideal candidate will be responsible for guiding clients through the setup, configuration, and initial use of our...

  • IDfy | Client Onboarding

    1 day ago

    delhi, India IDfy Full time

    About IDfy IDfy is an Integrated Identity Platform offering products and solutions for KYC, KYB, Background Verifications, Risk Assessment, and Digital Onboarding. We establish trust while delivering a frictionless experience for you, your employees, customers and partners.Only IDfy combines enterprise-grade technology with business understanding and has...

  • Senior Customer Support Executive

    2 days ago

    Delhi, India AiSensy Full time

    Role Overview We are seeking a Senior Customer Support Executive - Client Onboarding to lead the onboarding experience for our new clients. This role is critical in ensuring seamless integration and delivering an exceptional first impression of AiSensy’s solutions. The ideal candidate will have a knack for guiding clients through technical setups,...

  • Senior Customer Support Executive

    3 days ago

    Delhi, India AiSensy Full time

    Role OverviewWe are seeking a Senior Customer Support Executive - Client Onboarding to lead the onboarding experience for our new clients. This role is critical in ensuring seamless integration and delivering an exceptional first impression of AiSensy’s solutions. The ideal candidate will have a knack for guiding clients through technical setups, providing...

  • Senior Customer Support Executive

    1 day ago

    Delhi, India AiSensy Full time

    Role OverviewWe are seeking a Senior Customer Support Executive - Client Onboarding to lead the onboarding experience for our new clients. This role is critical in ensuring seamless integration and delivering an exceptional first impression of AiSensy’s solutions. The ideal candidate will have a knack for guiding clients through technical setups,...

  • Head of Customer Onboarding

    2 weeks ago

    Delhi, India WebEngage Full time

    About the role:The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...

  • Head of Customer Onboarding

    2 weeks ago

    Delhi, India WebEngage Full time

    About the role:The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...

  • Head of customer onboarding

    2 weeks ago

    Delhi, India WebEngage Full time

    About the role:The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...

  • Manifest Hospitality | Human Resources Manager

    1 day ago

    delhi, India Manifest Hospitality Full time

    MUST have experience in the HOSPITALITY INDUSTRYThe ideal candidate will support the full scope of Human Resources responsibilities and partner with the organization on strategic initiatives. They will maintain and enhance the organization's human resources by planning, implementing, and evaluating human resources policies, programs, and...

  • AiSensy | Senior Customer Support Executive

    3 days ago

    Delhi, India AiSensy Full time

    Role OverviewWe are seeking aSenior Customer Support Executive - Client Onboardingto lead the onboarding experience for our new clients. This role is critical in ensuring seamless integration and delivering an exceptional first impression of AiSensy’s solutions. The ideal candidate will have a knack for guiding clients through technical setups, providing...

  • Vp of Sales Hospitality Tech

    3 months ago

    New Delhi, India Feufo Inc Full time

    We are committed to pioneering theintegration of technology into everyday life. We aim torevolutionize property management home automation and hospitalitywith our innovative solutions. We seek a VP of Sales who is aspassionate about driving transformative growth in these sectors aswe are. Join us to lead our expansion and shape the future of smartlivingWeare...

  • Hospitality Operations Coordinator

    1 day ago

    Delhi, Delhi, India HRS Hospitality & Retail Systems Full time

    About HRS Hospitality & Retail SystemsHRS Hospitality & Retail Systems is a leading provider of innovative solutions for the hospitality industry.Job Title: Hospitality Operations CoordinatorOverviewThis role involves coordinating support and implementation services for hotels, restaurants, spas, and fitness clubs across the region. The successful candidate...

  • Business Development Manager

    2 months ago

    New Delhi, India Toolyt Full time

    Location: Delhi We are seeking a driven and experienced Business Development Manager to join our team at Toolyt, a cutting-edge SaaS-based CRM platform. The ideal candidate will have a minimum of 3 years of experience in selling SaaS solutions, with a preference for those who have successfully sold CRM tools. You will be responsible for identifying and...