Head of customer onboarding

2 weeks ago


Delhi, India WebEngage Full time
About the role:
The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point of escalation for integration and technical issues.
This leadership role combines strategic thinking, team management, and hands-on execution to ensure high customer satisfaction, optimize operational processes, and timely revenue capture. The nature of projects includes data movement into and outside of Web Engage and integrations of SDKs / APIs across external systems like Salesforce, Lead Squared, Adobe etc.
Roles and Responsibilities:
Own the onboarding team's P&L and ensure timely revenue capture by managing the process from customer onboarding to billing start.
Design, implement, and refine onboarding processes to accelerate time-to-value (TTV), improve customer experience, and optimize operational efficiency.
Serve as the final point of escalation for complex integration issues, working with Product and Engineering teams to resolve challenges.
Lead, mentor, and develop a high-performing onboarding team, driving accountability, operational excellence, and continuous improvement.
Partner with Sales, Customer Success, Product, and Finance to ensure smooth transitions, alignment on goals, and timely handoffs for revenue recognition.
Engage directly with key customers during onboarding, ensuring high satisfaction and continuous feedback for process and product improvement.
Ideal Candidate
Familiarity with the Saa S product ecosystem surrounding marketing automation and CDP is a big plus.
Strong team building and project management skills for technical projects
Experience with software implementation or consultative roles (or equivalent experience)
5 years+ of management experience in managing technical project deliveries or Technical Services.
An ability to adapt quickly to new software and constantly changing business requirements
Background and expertise in building new service capabilities to accommodate growth, scale and global reach.
A Bachelor’s degree in computer science, IT engineering or related field.
A Master’s degree in computer science, IT Engineering or a related field is an add-on advantage.
Location:
Mumbai
Working Model:
Hybrid - 3 Days Work from Office a week (Mon, Tue, Fri)

  • Delhi, India WebEngage Full time

    About the role:The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...


  • Delhi, India WebEngage Full time

    About the role:The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...


  • delhi, India WebEngage Full time

    About the role:The Head of Customer Onboarding leads and scales the onboarding function. This role is pivotal in ensuring the successful onboarding of customers, driving revenue recognition from onboarding to billing start, and operationalizing processes for seamless product integration. You will own the P&L of the onboarding team and act as the final point...


  • Delhi, India LevelupforWomen Full time

    Level Up For Women seeks a dedicated and dynamic Customer Onboarding Intern to join our team. The successful candidate will play a pivotal role in ensuring our client's success and our organization's overall growth. As a Customer Onboarding Intern, you will be responsible for managing client onboarding, creating communication channels, and maintaining a high...


  • Delhi, Delhi, India LevelupforWomen Full time

    We are seeking a Customer Onboarding Specialist to join our team at LevelUpForWomen.Job OverviewThe successful candidate will play a pivotal role in ensuring client success and organizational growth. The Customer Onboarding Specialist will be responsible for managing client onboarding, creating communication channels, and maintaining high levels of client...


  • Delhi, India Spendflo Full time

    As an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewal pipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll alsoserve as our product champion, driving adoption and expanding features with our...


  • Delhi, India Qapita Full time

    Company DescriptionQapita is a leading provider of digital equity management solutions. Our platform simplifies and automates equity management for startups, founders, investors, and employees. We help companies manage their ESOPs, cap tables, and fundraising activities efficiently and transparently. Our mission is to empower companies with tools that make...


  • Delhi, Delhi, India Contlo Full time

    About UsContlo is a pioneering AI marketing platform that empowers modern, fast-growing businesses to maximize their marketing efforts by harnessing the potential of their brand's own generative AI Model.About the RoleWe are seeking a highly skilled Customer Onboarding Specialist to play a critical role in our customer onboarding process and be the first...


  • Delhi, Delhi, India Career Hunt India Pvt Ltd Full time

    Job DescriptionThis is an exciting opportunity for a highly motivated and organized individual to join our team at Career Hunt India Pvt Ltd as a Customer Onboarding professional.The ideal candidate will have excellent communication skills, be able to work independently with minimal supervision, and possess a strong attention to detail.Key responsibilities...


  • Delhi, India TIGI HR Full time

    Position Title: Customer Onboarding Engineer/Sr. Customer Onboarding EngineerExperience: 3-5 Years/ 5+ YearsLocation: Ahmedabad (WFO)Position Overview:As an Implementation Engineer, you will play a crucial role in the successful deployment of our products and solutions for clients. You will collaborate with cross-functional teams, understand client...


  • delhi, India Qapita Full time

    Company Description Qapita is a leading provider of digital equity management solutions. Our platform simplifies and automates equity management for startups, founders, investors, and employees. We help companies manage their ESOPs, cap tables, and fundraising activities efficiently and transparently. Our mission is to empower companies with tools that...


  • Delhi, Delhi, India Contlo Full time

    Unlock the Potential of Customer OnboardingAbout Us:At Contlo, we are pioneers in AI marketing technology. Our platform empowers businesses to maximize their marketing efforts by harnessing the power of generative AI models.We enable businesses to drive customer retention through personalized campaigns and automated customer journeys using contextual...


  • delhi, India Spendflo Full time

    As an Onboarding Manager, you’ll have the opportunity to leave the first impression of the company on the customer. From onboarding, managing requests & reviewing their renewalpipeline, you’ll walk hand in hand with our customers on their journey to success. You’ll alsoserve as our product champion, driving adoption and expanding features with our...

  • Onboarding Executive

    5 months ago


    New Delhi, India SkillCircle™ Full time

    JOB DESCRIPTION OF ONBOARDING EXECUTIVEThe Onboarding Executive is responsible for managing the end-to-end onboarding process for new ADMISSIONS, ensuring a seamless and positive experience from the ADMISSION to full integration into the company. This role collaborates with various departments to provide new ADMISSIONS with the necessary tools, information,...


  • Delhi, Delhi, India Poonawalla Fincorp Full time

    Job DescriptionWe are seeking an experienced Senior Operations Strategist to lead our customer onboarding operations at Poonawalla Fincorp. As a key member of our team, you will be responsible for overseeing the entire customer onboarding lifecycle, from application submission to account activation.Key Responsibilities:Develop and implement streamlined...


  • Delhi, India Qapita Full time

    Company DescriptionQapita is a leading provider of digital equity management solutions. Our platform simplifies and automates equity management for startups, founders, investors, and employees. We help companies manage their ESOPs, cap tables, and fundraising activities efficiently and transparently. Our mission is to empower companies with tools that make...


  • Delhi, Delhi, India Career Hunt India Pvt Ltd Full time

    At Career Hunt India Pvt Ltd, we are seeking a talented Customer Onboarding Specialist to join our team. As an ideal candidate, you will have excellent communication skills, with a preference for female candidates.The role involves working with graduates from accredited universities, aged up to 35 years, with 0-4 years of relevant experience or freshers...


  • Delhi, Delhi, India SkillCircle™ Full time

    OverviewSkillCircle™ is seeking an experienced Onboarding Process Manager to join our team. In this role, you will be responsible for managing the end-to-end onboarding process for new admissions, ensuring a seamless and positive experience from initial contact to full integration into the company.About the RoleThis position requires strong organizational...


  • Delhi, Delhi, India Poonawalla Fincorp Full time

    Poonawalla Fincorp is seeking a skilled Operations Management Specialist to lead our customer onboarding efforts. This role requires a strategic thinker with exceptional leadership skills and the ability to drive operational excellence.The successful candidate will oversee the entire customer lifecycle, from application submission to account activation, and...


  • Delhi, India LevelupforWomen Full time

    LevelUpForWomen seeks a dedicated and dynamic Customer Onboarding Intern to join our team. The successful candidate will play a pivotal role in ensuring our client's success and our organization's overall growth. As a Customer Onboarding Intern, you will be responsible for managing client onboarding, creating communication channels, and maintaining a high...