Onboarding Specialist

Found in: Talent IN C2 - 2 weeks ago

Bengaluru, India PhonePe Full time

About PhonePe Group: 

PhonePe is India’s leading digital payments company with 50 crore (500 Million) registered users and 3.7 crore (37 Million) merchants covering over 99% of the postal codes across India. On the back of its leadership in digital payments, PhonePe has expanded into financial services (Insurance, Mutual Funds, Stock Broking, and Lending) as well as adjacent tech-enabled businesses such as Pincode for hyperlocal shopping and Indus App Store which is India's first localized App Store. The PhonePe Group is a portfolio of businesses aligned with the company's vision to offer every Indian an equal opportunity to accelerate their progress by unlocking the flow of money and access to services.

Culture

At PhonePe, we take extra care to make sure you give your best at work, Everyday And creating the right environment for you is just one of the things we do. We empower people and trust them to do the right thing. Here, you own your work from start to finish, right from day one. Being enthusiastic about tech is a big part of being at PhonePe. If you like building technology that impacts millions, ideating with some of the best minds in the country and executing on your dreams with purpose and speed, join us

Team and Responsibilities

Job purpose
The merchant onboarding specialist acts as the primary interface between PhonePe and our
merchant business partners. The onboarding specialist will be responsible for providing timely and accurate operational support to the business team in onboarding the merchants on to the PhonePe platform. The successful candidate has an immediate, distinct effect on the experience of PhonePe Merchants. A merchant specialist is expected to address chronic system issues, provide process improvements, develop internal documentation, and contribute to a team environment, all while adhering to service level agreements.

Duties and responsibilities

Primarily handling business team escalated cases daily and processing of merchants account for activation doing KYC. Working with the internal stakeholder to extract the resolution. Identify opportunities for process improvement, considering the merchant experiences Proactively help to resolve Merchant concerns in a timely, professional and positive manner,escalating issues to next level or other internal stakeholders, as needed If required need to connect with the merchants via Phone or non-voice channel, to
understand and work on the case efficiently and effectively Flexible to take up extra initiative or additional work as per the organizational requirement Possesses detailed knowledge of merchant onboarding, to handle merchant/KYC related cases

Educational Qualification & Experience

Education – Graduate in any stream (10+2+3) Skills – Best written and communication skills & MS Office knowledge Candidates with relevant Onboarding Experience is preferred Experience – 1 to 3 years

PhonePe Full Time Employee Benefits (Not applicable for Intern or Contract Roles)

Insurance Benefits - Medical Insurance, Critical Illness Insurance, Accidental Insurance, Life Insurance Wellness Program - Employee Assistance Program, Onsite Medical Center, Emergency Support System Parental Support - Maternity Benefit, Paternity Benefit Program, Adoption Assistance Program, Day-care Support Program Mobility Benefits - Relocation benefits, Transfer Support Policy, Travel Policy Retirement Benefits - Employee PF Contribution, Flexible PF Contribution, Gratuity, NPS, Leave Encashment  Other Benefits - Higher Education Assistance, Car Lease, Salary Advance Policy

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