Customer Success ociate

2 months ago

Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

Customer SuccessAssociate (CSL1)

Anentrylevel position in the customer support department. TheCustomer Success Associate (CS L1) will be responsible forproviding basic technical assistance to customers or internalteams. You are encouraged to proactivelyimprove your skills to effectively handle complex queries. Seekingguidance and mentoring from more experienced team members is apositive step in their professionaldevelopment.

Responsibilities:

  • Providinghighquality customer services and support through various channelsincluding calls chats and forums focusing on the customercentricapproach and maintaining the Customer Happiness Rating(CHR)

  • Developa deep understanding of the product and itsfeatures.

  • Understandcustomer needs and effectively communicate solutions. Alsocommunicate the Customer requirement to the Senior Specialist asper the severitylevel.

  • Proactivelyengage with customers to ensure their success with theproduct.

  • Collaboratewith crossfunctional teams to resolve customer issuespromptly.

  • Identifyopportunities for upselling or crossselling additional products andservices.

  • Stayinformed about product updates and new features to effectivelyassistcustomers.

  • Escalatingthe more complex tickets to their senior department such asCustomer Support Specialist (CS L2) Senior Specialist (CS L3) etc.per the severity of theissue.

  • Bereadily available to assist customers via Zoom calls and PhoneCalls to address their questions orconcerns

  • Shouldbe able to create articles for the knowledge base articles orvideos to promote selfhelp for ourcustomers.

  • Suggestselling strategies or pricing variation as percompetitors

  • Shouldbe able to provide demos to our potential customers and existingcustomers.

  • ShouldLearn the retention strategies of our existing customers from hissenior teammembers.

  • Contributeto the creation of customer support documentation and knowledgebasearticles.


Requirements

Requirements:

  • Fresherswho are eager to learn new technologies and skills would beconsidered for thisrole
  • Excellentcommunication and problemsolvingskills.
  • Abilityto work in a fastpaced dynamicenvironment.
  • Eagerto learn newtechnologies.


sales and support, sales, IT Sales, Product Sales, software sales,demo calls

  • Customer Success ociate

    2 months ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success ociate

    4 weeks ago

    bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success ociate

    3 weeks ago

    bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Specialist

    3 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success SpecialistMagnet Brains Software Technology Pvt. Ltd DBA Pabbly is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their success with our product.Key...

  • Customer Success Associate

    1 week ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateWe are seeking a motivated and detail-oriented Customer Success Associate to join our team at Magnet Brains Software Technology Pvt. Ltd DBAPabbly. As a Customer Success Associate, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a fast-paced...

  • Customer Success Professional

    2 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success ProfessionalMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a Customer Success Professional to join our team. As a Customer Success Professional, you will be responsible for providing high-quality customer services and support through various channels, including calls, chats, and forums, focusing on a customer-centric...

  • Customer Success Executive

    5 months ago

    Bhopal, India Pabbly Full time

    **Company Overview**: At Magnet Brains, we believe in fostering talent, providing mentorship, and creating opportunities for growth. As a Customer Success Executive, you'll play a crucial role in ensuring our clients' satisfaction and success. If you're ready to make a positive impact, we want to hear from you. **Customer Success Executive - (CS...

  • Customer Success Associate

    2 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success AssociateAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for individuals who are eager to learn new technologies and skills, and are passionate about providing exceptional customer support.Key...

  • Customer Success Advocate

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key ResponsibilitiesProvide high-quality customer service and support through various...

  • Customer Success Advocate

    3 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateA key entry-level position in our customer support department, the Customer Success Associate will be responsible for providing high-quality technical assistance to customers or internal teams. This role requires a customer-centric approach, focusing on maintaining the Customer Happiness Rating (CHR).Responsibilities:Deliver...

  • Customer Success Associate

    3 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Job Title: Customer Success AssociateAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for individuals who are eager to learn new technologies and skills, and are passionate about providing exceptional customer...

  • Customer Success Professional

    2 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success ProfessionalAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused Customer Success Professional to join our team. As a key member of our customer support department, you will be responsible for providing exceptional technical assistance to our customers through various channels,...

  • Customer Success Associate

    4 weeks ago

    bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    2 months ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    3 weeks ago

    bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key ResponsibilitiesProvide high-quality customer service and support through various...

  • Customer Success Associate

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Job Title: Customer Success AssociateAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key Responsibilities:Provide high-quality customer service and...

  • Customer Success Associate

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBA Pabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key ResponsibilitiesProvide high-quality customer service and support through various...

  • Customer Success Associate

    3 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key Responsibilities:Provide high-quality customer services and support through...

  • Customer Success Advocate

    3 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateAn entry-level position in the customer support department, responsible for providing basic technical assistance to customers or internal teams. The Customer Success Associate will be responsible for proactively improving their skills to effectively handle complex queries, seeking guidance and mentoring from more experienced team...