Customer Success Associate

2 months ago

Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

Customer Success Associate (CS L1)

An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from more experienced team members is a positive step in their professional development.

Responsibilities:

  • Providing highquality customer services and support through various channels including calls chats and forums focusing on the customercentric approach and maintaining the Customer Happiness Rating (CHR)

  • Develop a deep understanding of the product and its features.

  • Understand customer needs and effectively communicate solutions. Also communicate the Customer requirement to the Senior Specialist as per the severity level.

  • Proactively engage with customers to ensure their success with the product.

  • Collaborate with crossfunctional teams to resolve customer issues promptly.

  • Identify opportunities for upselling or crossselling additional products and services.

  • Stay informed about product updates and new features to effectively assist customers.

  • Escalating the more complex tickets to their senior department such as Customer Support Specialist (CS L2) Senior Specialist (CS L3) etc. per the severity of the issue.

  • Be readily available to assist customers via Zoom calls and Phone Calls to address their questions or concerns

  • Should be able to create articles for the knowledge base articles or videos to promote selfhelp for our customers.

  • Suggest selling strategies or pricing variation as per competitors

  • Should be able to provide demos to our potential customers and existing customers.

  • Should Learn the retention strategies of our existing customers from his senior team members.

  • Contribute to the creation of customer support documentation and knowledge base articles.


Requirements

Requirements:

  • Freshers who are eager to learn new technologies and skills would be considered for this role
  • Excellent communication and problemsolving skills.
  • Ability to work in a fastpaced dynamic environment.
  • Eager to learn new technologies.


customer support, customer service jobs, IT support, product support, JiRA, Postman, customer success associate, customer handling

  • Customer Success Associate

    3 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateWe are seeking a motivated and detail-oriented Customer Success Associate to join our team at Magnet Brains Software Technology Pvt. Ltd DBAPabbly. As a Customer Success Associate, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a fast-paced...

  • Customer Success Associate

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success AssociateAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for individuals who are eager to learn new technologies and skills, and are passionate about providing exceptional customer support.Key...

  • Customer Success Associate

    1 month ago

    bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    4 weeks ago

    bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    1 month ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key Responsibilities:Provide high-quality customer services and support through...

  • Customer Success Associate

    3 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateA key role in our customer support department, the Customer Success Associate will be responsible for providing technical assistance to customers or internal teams. This entry-level position requires a customer-centric approach, with a focus on maintaining the Customer Happiness Rating (CHR).Responsibilities:Deliver high-quality...

  • Customer Success Associate

    3 months ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer SuccessAssociate (CSL1)Anentrylevel position in the customer support department. TheCustomer Success Associate (CS L1) will be responsible forproviding basic technical assistance to customers or internalteams. You are encouraged to proactivelyimprove your skills to effectively handle complex queries. Seekingguidance and mentoring from more...

  • Customer Success Associate

    4 months ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate  (CS - L1)An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success Associate

    3 months ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    **Customer Success Associate (CS - L1)** An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...

  • Customer Success Associate

    5 months ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    **Customer Success Associate (CS - L1) An entry-level position in the customer support department. The Customer Success Associate (CS - L1) will be responsible for providing technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to handle complex queries effectively. Seeking guidance and mentoring from...

  • Customer Success Advocate

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success AssociateA key entry-level position in our customer support department, the Customer Success Associate will be responsible for providing high-quality technical assistance to customers or internal teams. This role requires a customer-centric approach, focusing on maintaining the Customer Happiness Rating (CHR).Responsibilities:Deliver...

  • Customer Success Associate

    2 months ago

    Arera Colony, Bhopal, Madhya Pradesh, India Pabbly Full time

    **Customer Success Associate (CS - L1)** An entry-level position in the customer support department.The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...

  • Customer Success Associate

    3 months ago

    Arera Colony, Bhopal, Madhya Pradesh, India Pabbly Full time

    **Customer Success Associate (CS - L1)** An entry-level position in the customer support department.The Customer Success Associate (CS - L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring...

  • Customer Success ociate

    2 months ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success ociate

    1 month ago

    bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success ociate

    4 weeks ago

    bhopal, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success Associate (CS L1)An entrylevel position in the customer support department. The Customer Success Associate (CS L1) will be responsible for providing basic technical assistance to customers or internal teams. You are encouraged to proactively improve your skills to effectively handle complex queries. Seeking guidance and mentoring from...

  • Customer Success ociate

    2 months ago

    Bhopal, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer SuccessAssociate (CSL1)Anentrylevel position in the customer support department. TheCustomer Success Associate (CS L1) will be responsible forproviding basic technical assistance to customers or internalteams. You are encouraged to proactivelyimprove your skills to effectively handle complex queries. Seekingguidance and mentoring from more...

  • Customer Success Professional

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full time

    Customer Success ProfessionalMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a Customer Success Professional to join our team. As a Customer Success Professional, you will be responsible for providing high-quality customer services and support through various channels, including calls, chats, and forums, focusing on a customer-centric...

  • Customer Success Executive

    6 months ago

    Bhopal, India Pabbly Full time

    **Company Overview**: At Magnet Brains, we believe in fostering talent, providing mentorship, and creating opportunities for growth. As a Customer Success Executive, you'll play a crucial role in ensuring our clients' satisfaction and success. If you're ready to make a positive impact, we want to hear from you. **Customer Success Executive - (CS...

  • Customer Success Professional

    4 weeks ago

    Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time

    Customer Success ProfessionalAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused Customer Success Professional to join our team. As a key member of our customer support department, you will be responsible for providing exceptional technical assistance to our customers through various channels,...