Customer Success Professional

4 weeks ago


Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time
Customer Success Professional

At Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused Customer Success Professional to join our team. As a key member of our customer support department, you will be responsible for providing exceptional technical assistance to our customers through various channels, including calls, chats, and forums. Your primary goal will be to ensure customer satisfaction and maintain a high Customer Happiness Rating (CHR).

Key Responsibilities:

• Provide high-quality customer services and support through various channels, focusing on a customer-centric approach and maintaining the Customer Happiness Rating (CHR).
• Develop a deep understanding of our product and its features to effectively communicate solutions to customers.
• Proactively engage with customers to ensure their success with our product and identify opportunities for upselling or cross-selling additional products and services.
• Collaborate with cross-functional teams to resolve customer issues promptly and escalate complex tickets to senior department members as needed.
• Stay informed about product updates and new features to effectively assist customers and provide demos to potential and existing customers.

Requirements:

• Freshers who are eager to learn new technologies and skills would be considered for this role.
• Excellent communication and problem-solving skills.
• Ability to work in a fast-paced dynamic environment.
• Eager to learn new technologies and contribute to the creation of customer support documentation and knowledge base articles.

About Us:

Magnet Brains Software Technology Pvt. Ltd DBA Pabbly is a leading software company that provides innovative solutions to customers worldwide. We are committed to delivering exceptional customer experiences and are seeking a talented individual to join our team.

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