Customer Success Associate
2 weeks ago
At Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.
Key Responsibilities:
- Provide high-quality customer service and support through various channels, including calls, chats, and forums, focusing on a customer-centric approach and maintaining the Customer Happiness Rating (CHR).
- Develop a deep understanding of our product and its features.
- Understand customer needs and effectively communicate solutions, also communicating customer requirements to senior specialists as per severity level.
- Proactively engage with customers to ensure their success with our product.
- Collaborate with cross-functional teams to resolve customer issues promptly.
- Identify opportunities for upselling or cross-selling additional products and services.
- Stay informed about product updates and new features to effectively assist customers.
- Escalate complex tickets to senior departments as per severity of the issue.
- Be readily available to assist customers via Zoom calls and phone calls to address their questions or concerns.
- Create articles for the knowledge base or videos to promote self-help for our customers.
- Suggest selling strategies or pricing variations as per competitors.
- Provide demos to potential and existing customers.
- Learn retention strategies from senior team members.
- Contribute to the creation of customer support documentation and knowledge base articles.
Requirements:
- Freshers who are eager to learn new technologies and skills.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced, dynamic environment.
- Eager to learn new technologies.
-
Customer Success Associate
3 hours ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeCustomer Success AssociateWe are seeking a motivated and detail-oriented Customer Success Associate to join our team at Magnet Brains Software Technology Pvt. Ltd DBAPabbly. As a Customer Success Associate, you will be responsible for providing exceptional customer service and support to our clients. This is an exciting opportunity to work with a fast-paced...
-
Customer Success Associate
7 days ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full timeCustomer Success AssociateAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for individuals who are eager to learn new technologies and skills, and are passionate about providing exceptional customer support.Key...
-
Customer Success Associate
2 weeks ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full timeJob Title: Customer Success AssociateAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for individuals who are eager to learn new technologies and skills, and are passionate about providing exceptional customer...
-
Customer Success Associate
2 weeks ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeCustomer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key ResponsibilitiesProvide high-quality customer service and support through various...
-
Customer Success Associate
2 weeks ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full timeCustomer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBA Pabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key ResponsibilitiesProvide high-quality customer service and support through various...
-
Customer Success Associate
2 weeks ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeCustomer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key Responsibilities:Provide high-quality customer services and support through...
-
Customer Success Associate
5 days ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeCustomer Success AssociateA key role in our customer support department, the Customer Success Associate will be responsible for providing technical assistance to customers or internal teams. This entry-level position requires a customer-centric approach, with a focus on maintaining the Customer Happiness Rating (CHR).Responsibilities:Deliver high-quality...
-
Customer Success Advocate
1 week ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeCustomer Success AssociateA key entry-level position in our customer support department, the Customer Success Associate will be responsible for providing high-quality technical assistance to customers or internal teams. This role requires a customer-centric approach, focusing on maintaining the Customer Happiness Rating (CHR).Responsibilities:Deliver...
-
Customer Success Advocate
2 weeks ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeCustomer Success AssociateMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a highly motivated and customer-focused individual to join our team as a Customer Success Associate. This role is ideal for freshers who are eager to learn new technologies and skills.Key ResponsibilitiesProvide high-quality customer service and support through various...
-
Customer Success Advocate
2 weeks ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeCustomer Success AssociateAn entry-level position in the customer support department, responsible for providing basic technical assistance to customers or internal teams. The Customer Success Associate will be responsible for proactively improving their skills to effectively handle complex queries, seeking guidance and mentoring from more experienced team...
-
Customer Success Specialist
2 weeks ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full timeCustomer Success SpecialistMagnet Brains Software Technology Pvt. Ltd DBA Pabbly is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their success with our product.Key...
-
Customer Success Professional
6 days ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeCustomer Success ProfessionalMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a Customer Success Professional to join our team. As a Customer Success Professional, you will be responsible for providing high-quality customer services and support through various channels, including calls, chats, and forums, focusing on a customer-centric...
-
Customer Success Professional
7 days ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full timeCustomer Success ProfessionalAt Magnet Brains Software Technology Pvt. Ltd DBA Pabbly, we are seeking a highly motivated and customer-focused Customer Success Professional to join our team. As a key member of our customer support department, you will be responsible for providing exceptional technical assistance to our customers through various channels,...
-
Customer Success Specialist
1 week ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeCustomer Success SpecialistMagnet Brains Software Technology Pvt. Ltd DBAPabbly is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a key member of our customer support department, you will be responsible for providing exceptional technical assistance to our customers and internal teams. Your primary goal will...
-
Customer Success Representative
4 days ago
Bhopal, Madhya Pradesh, India ORAI Robotics Full timeRequirementsWe are seeking a skilled Customer Success Representative to join our team at ORAI Robotics.The ideal candidate will possess excellent customer service and support skills, as well as strong analytical skills to understand customer feedback and provide solutions.They will also have excellent communication skills, both written and verbal, and a...
-
Customer Support Associate
4 days ago
Bhopal, Madhya Pradesh, India Magnum Group Full timeHiring for International Voice ProcessJob Highlights:Designation: Customer Support AssociateCTC: Incentive/- Per Month ( For Freshers )CTC: Incentive/- Per Month ( For Experience )Location: BhopalLanguages: EnglishQualification: 12th pass/Graduate and aboveGender: BothJobShift: RotationalTraining Period: 5k Stipend ( 15 DAYS )Job Description:At Magnum Group,...
-
Customer Support Associate
2 weeks ago
Bhopal, Madhya Pradesh, India Magnum Group Full timeJob Highlights:Designation: Customer Support AssociateKey Responsibilities:Answer incoming calls & out-going calls from customers with inquiries on product orders.Analyze customer issues and assist in resolving within the required timeframe.Coordinate with customers and ensure appropriate questioning to identify issues.Manage all customer inquiries and...
-
Customer Success Team Member
5 days ago
Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBAPabbly Full timeWe are seeking a highly motivated and enthusiastic Customer Success Team Member to join our dynamic team at Magnet Brains Software Technology Pvt. Ltd DBAPabbly. This is an entry-level position in our customer support department where you will be responsible for providing basic technical assistance to customers or internal teams.The ideal candidate will be...
-
Customer Support Associate
4 days ago
Bhopal, Madhya Pradesh, India Magnum Group Full timeWe are seeking a highly skilled Customer Support Associate who can effectively communicate with customers and provide top-notch assistance.Key Responsibilities:• Respond to customer inquiries in a timely and professional manner.• Gather and research information to provide accurate solutions.• Collaborate with internal teams to resolve complex customer...
-
Customer Service Representative
4 days ago
Bhopal, Madhya Pradesh, India Magnum Group Full timeWe are seeking a dedicated BPO Process Associate to join our team at Magnum Group in Bhopal.Key Responsibilities:-Respond to customer inquiries by understanding their concerns, reviewing previous interactions, and gathering relevant information.Verify customers' understanding of the information provided and ensure their queries are resolved.The successful...