Customer Success Specialist

2 weeks ago


Bhopal, Madhya Pradesh, India Magnet Brains Software Technology Pvt. Ltd DBA Pabbly Full time
Customer Success Specialist

Magnet Brains Software Technology Pvt. Ltd DBA Pabbly is seeking a highly motivated and customer-focused Customer Success Specialist to join our team. As a Customer Success Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their success with our product.

Key Responsibilities:
  • Provide high-quality customer service and support through various channels, including calls, chats, and forums.
  • Develop a deep understanding of our product and its features.
  • Understand customer needs and effectively communicate solutions.
  • Proactively engage with customers to ensure their success with our product.
  • Collaborate with cross-functional teams to resolve customer issues promptly.
  • Identify opportunities for upselling or cross-selling additional products and services.
  • Stay informed about product updates and new features to effectively assist customers.
  • Escalate complex tickets to senior team members as needed.
Requirements:
  • Freshers who are eager to learn new technologies and skills.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced, dynamic environment.
  • Eager to learn new technologies.


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