Customer Service Representative

3 months ago


Indore, India Elite Manpower & Training Academy Full time

Job Overview

We are seeking a motivated and empathetic Customer Service Representative to join our team in Indore. This full-time position is ideal for freshers with 0 to 1 year of work experience, offering an excellent opportunity to kick-start a career in the Human Resources Services industry. The selected candidate will interact with customers, resolve inquiries, and ensure an exceptional customer experience.


Qualifications and Skills Required:


  • Effective communication skills (Mandatory skill)
  • Patience (Mandatory skill)
  • Active listening (Mandatory skill)
  • Excellent problem-solving skills
  • High degree of empathy
  • Strong time management abilities
  • Competent in conflict resolution
  • Adaptability to various situations


Working Day's:


  • 6 days of working
  • 24/7 Rotational Shift for Boy
  • Only Day Rotational shift for Girl


Salary Structure:


  • 12K - 18K In-hand


Roles and Responsibilities

  • Respond to customer inquiries and requests in a timely, professional, and consistent manner
  • Provide accurate, valid, and complete information by using the right methods/tools
  • Handle customer complaints, and provide appropriate solutions and alternatives within the time limits
  • Follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts, and file documents
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Meet personal/customer service team sales targets and call handling quotas


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