Customer Service Representative
3 months ago
**Company Description**
Techturtle Consultant Pvt Ltd is a trading and investment consulting firm with a broad and diverse range of clients. Our company is committed to providing comprehensive trading strategic advice and risk management expertise to all our clients. We are located in Indore.
Here’s a job description for a **Customer Service Representative** focused on lead generation through an international calling process:
**Job Title**: Customer Service Representative (International Lead Generation)
**Location**: Indore, India
**Experience Required**: Minimum 6 months in customer service or lead generation via calling process
**Key Responsibilities**:
- Make outbound international calls to potential clients/customers to generate qualified leads.
- Understand customer needs and pitch relevant products or services.
- Maintain accurate records of customer interactions, feedback, and follow-up actions in the CRM.
- Collaborate with the sales and marketing teams to ensure effective lead generation and smooth customer handoff.
- Handle customer inquiries and provide relevant information professionally and courteously.
- Meet daily, weekly, and monthly lead generation targets.
**Key Requirements**:
- Minimum of 6 months of experience in customer service or lead generation (preferably international calling).
- Excellent verbal communication skills in English with a neutral accent.
- Ability to manage customer objections and close leads effectively.
- Familiarity with CRM systems and call tracking software.
- Strong organizational skills and attention to detail.
- Goal-oriented and able to work in a fast-paced environment.
**Preferred Skills**:
- Previous experience in international lead generation or sales.
- Knowledge of the relevant market and industry trends.
**Benefits**:
- Competitive salary and performance-based incentives.
- Opportunity to work in a dynamic and growing environment.
- Career growth opportunities.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹15,000.00 - ₹22,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
- Yearly bonus
Ability to commute/relocate:
- Indore, Madhya Pradesh: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Language**:
- English (required)
**Location**:
- Indore, Madhya Pradesh (required)
Work Location: In person
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