Salesforce Business Analyst

4 weeks ago

Bengaluru, India ATS Automation Full time

What you will do

The I.T Commercial Business Systems Analyst role is the primary liaison between the ATS global IT group and other ATS divisions / departments that utilize software information systems or data related to CRM and Field Service activities. In this role, the incumbent is responsible for providing operational support to system or data users, participating in the planning, design, development, and deployment of information systems projects, and coordinating activities between IT management, business system users and information systems developers (internal and external). The incumbent, who must have strong technical skills coupled with information systems experience, is also responsible for understanding related industry best practices and ensuring that those practices are integrated in our systems at an appropriate level.

 

What you will Need :

Must Haves:

Education : Degree 

 

Experience :

  • 5+ years of Salesforce admin/developer/analyst experience
  • 5+ years as a Business Systems Analyst (BSA)
  • Proven experience working with Salesforce Sales Cloud, Marketing Cloud & Service Cloud products, such as Sales/Leads/Opportunities, Marketing Cloud Account Engagement (formerly Pardot), and Field Service
  • Working knowledge of Salesforce Lightning components, configuration, object relationships, app management & administration
  • Proven experience managing ticket/support queues & SLAs, combined with excellent customer service skills.
  • Proven experience with business and technical requirements analysis, business process modeling and data modeling.
  • Proven experience with troubleshooting principles, methodologies, and issue resolution techniques.
  • Proven experience in the design, development, and implementation of software systems, both on-premises and cloud-based (e.g. Azure, AWS, private cloud)
  • Working technical knowledge of scripting languages and automation (RPA) are an asset.
  •  Ability to apply statistical and other research methods into systems issues and products as required.
  • Demonstrated project management skills.
  • Strong knowledge of system and software quality assurance best practices and methodologies.
  • Hands-on technical writing and editing experience, with specific experience in documenting information technology software/systems and requirements gathering documentation.
  • Knowledge of trends in technology relating to software applications, especially Services Oriented Architecture, Enterprise Service Bus, XML, integration strategies, cloud computing, etc.
  • Demonstrated knowledge of sales process from lead to asset, from asset to service opportunity. 
  • Understanding of Configure Price Quote (CPQ) and e-Commerce architectures

 

Good to Haves:

  • Certifications such as ITIL, PMP, CBAP or Salesforce/Oracle Certified CRM admin

 

#LI – onsite

Job DescriptionAdditional Information

About ATS Corporation:

 

ATS is an industry-leading automation solutions provider to many of the world’s most successful companies. ATS uses its extensive knowledge base and global capabilities in custom automation, repeat automation, automation products and value-added services, including pre-automation and after-sales services, to address the sophisticated manufacturing automation systems and service needs of multinational customers in markets such as life sciences, food & beverage, transportation, consumer products, and energy. Founded in 1978, ATS employs over 6,000 people at more than 50 manufacturing facilities and over 75 offices in North America, Europe, Southeast Asia, and China. The Company’s shares are traded on the Toronto Stock Exchange under the symbol ATS. 
 
IT at ATS is fast paced and focused on continuous improvement. We leverage leading technologies to drive innovation and diversification from our competitors. Our solutions are rooted in automation and our technology capability is focused to elevate digital connectivity, collaboration, analytics, and self-service enablement. Our strategy is to drive global operational excellence and rethink how we deliver services while enabling growth of the organization through technology partnerships with our business segments and customers. ATS IT fosters professional development, digital impacting opportunities, and creative thinking. If you are searching for a career where you can make a digital impact, we want to hear from you

 

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