Lead Salesforce Business Analyst 55091
4 weeks ago
CompanyOverview:
CephasConsultancy Services Private Limited is a leading marketing andadvertising company based in India. With a focus on Salesforcetechnology we help businesses optimize their CRM systems andimprove customerexperience.
RoleandResponsibilities:
Thisrole is responsible for analyzing realtime and historic data onoperational performance and customer experience. Keyresponsibilities include:
- Generatingand modifying user dashboards
- Partnering withdevelopment and testing teams to create effectivetools
- Coordinating with Salesforceadministration and development teams
- Takingownership of technical delivery and escalating roadblocks torelevant resources
- Setting best practices forintegration and application development deployment testing anditerative refinement
- Driving continuousimprovements in CRM technology to enhance cost quality turnaroundtime and customer effort
- Participating in allaspects of CRM changes including requirements design user testingand agilesprints
CandidateQualifications:
Theideal candidate should have:
- Strongbusiness analysis and functional experience including requirementsgathering and deploying solutions to endusers
- Ability to understand businessrequirements and translate them into functional and technicalrequirements and test scripts
- Experienceserving as a single point of contact between the business andtechnical teams
- Proficiency in user acceptancetesting (UAT)rollout
RequiredSkills:
- Salesforce
- CRM
- Dataanalysis
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Lead Salesforce Business Analyst 55091
4 weeks ago
Bengaluru, India Cephas Consultancy Services Private Limited Full timeLead Salesforce BusinessAnalystCompanyOverview:CephasConsultancy Services Private Limited is a leading marketing andadvertising company based in India. With a focus on Salesforcetechnology we help businesses optimize their CRM systems andimprove customerexperience.RoleandResponsibilities:Thisrole is responsible for analyzing realtime and historic data...
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