Salesforce Business System Analyst

2 weeks ago

Bengaluru, India Intuitive Surgical Full time
Job Description

Primary Function of Position:

The Salesforce Business Analyst – Operations will possess both technical and functional understanding of the business processes and will be a key person implementing business processes software solutions and systems implementation. The role will be of a systems solution expert identifying, analyzing, refining, translating, and finally documenting business requirements from ISI business teams. The Business Analyst will also be primarily responsible for troubleshooting production issues, working with the developers to identify the solution for bug fixes & coordinate tasks involved to implement the solutions in adherence with ISI’s change management process.

Roles and Responsibilities:

  • Translate business requirements into well architected solutions that best leverage Salesforce platform.
  • Analyze business processes, perform fit-gap analysis as required, and provide ISI business teams with cost efficient proposals on inefficiencies and risks to determine appropriate process and system design.
  • Create functional specifications and work with cross-functional teams and development teams to deliver the technical objects.
  • Review and contribute to design documents, configuration documents and functional specifications.
  • Conduct unit and Integration testing and regression testing.
  • Support ISI’s production processes and all associated business systems functions.
  • Work with ISI IT and business teams to optimize and streamline business processes and technical solutions.
  • Identify gaps between current and future state of business processes and helps in prioritizing opportunities to improving processes through the usage of Business capability matrix (BCM)
  • Lead and facilitate business user meetings to gather process information for sound system solutions.
  • Triage & monitor the production incidents queue on a rotational basis along with other team members.
  • Collaborate and provide inputs to the development team during development phase to meet the business needs.
  • Help business teams on reporting requirements on the reporting team working in conjunction with the data warehouse team.
  • Conduct QA validations and lead User Acceptance Testing (UAT) tests.
  • Support, assist and train the users on new modified system configurations highlighting the impact on business processes.
  • Maintain IT Business system integrity and application notes, system upgrades, changes, and user updates.
  • Work closely with onsite team, offshore team, managers, and executives to ensure the release of high-quality solutions.
  • Follow the Intuitive change management process. Analyze impact of changes to the corporate application landscape
  • Act as Senior BA and guide & mentor the team members in providing best solutions and do peer review and advice on areas of improvement.

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