SalesForce Business Analyst

3 weeks ago

Bengaluru, India E901 DWS India Private Limited, Bangalore Branch Full time
Description

DWS Group (DWS) is one of the world's leading asset managers with EUR 719bn of assets under management (as of June 2019). Building on more than 60 years of experience and a reputation for excellence in Germany and across Europe, DWS has come to be recognized by clients globally as a trusted source for integrated investment solutions, stability and innovation across a full spectrum of investment disciplines.We offer professionals and institutions access to our strong investment capabilities across all major asset classes and solutions aligned to growth trends. Our diverse expertise in Active, Passive and Alternatives asset management – as well as our deep environmental, social and governance focus – complement each other when creating targeted solutions for our clients. Our expertise and on-the-ground-knowledge of our economists, research analysts and investment professionals are brought together in one consistent global CIO View, which guides our strategic investment approach.DWS wants to innovate and shape the future of investing: with staff from 35 nationalities, speaking more than 75 languages rooted in 22 countries, we are local while being one global team.What we’ll offer youAs part of our flexible scheme, here are just some of the benefits that you’ll enjoyBest in class leave policyGender neutral parental leaves100% reimbursement under childcare assistance benefit (gender neutral)Sponsorship for Industry relevant certifications and educationEmployee Assistance Program for you and your family membersComprehensive Hospitalization Insurance for you and your dependentsAccident and Term life InsuranceComplementary Health screening for 35 yrs. and aboveYour Key ResponsibilitiesThe SalesForce Program Development Team within DWS Technology is aiming to recruit a Business Analyst. This role is ideal for an experienced SalesForce Business Analyst who is seeking a exciting and rewarding engagement, with the potential to grow both their career and their understanding of this strategic system.In DWS Investments, SalesForce is used for Client Relationship Management (CRM), Know Your Customer (KYC) and to support the DWS Sales organisation to conform to regulatory requirements such as MiFID or GDPR (EU Data Protection Rules).Reporting to the Lead Business Functional Analyst, the goal of this role is to conduct investigations of issues and business processes to help manage the implementation of SalesForce project deliverables. Working with the business and technical delivery teams through the end to end software development lifecycle, to deliver a high quality solution that meets the client’s needs. Specific responsibilities of the role include ensuring that:Management of key business stakeholders to understand their requirements at a high level and set their expectations of delivery within this heavily regulated industryCreation of relevant Functional Specification documentation for use in hybrid agile development environmentCollaboration with development team to deliver business priority items into SalesForce systemPerform Project Management duties on specific releases including project planning and risk managementThere is a constant focus on the delivery of the agreed project deliverables and benefits, including early implementation where possibleYour Skills and ExperienceThis role will suit a professional who is comfortable operating at multiple levels and is able to see the bigger picture, as well as being immersed in the detail. It requires a dynamic, enthusiastic, self-starter, with a strong work ethic, who has a passion for delivering tangible business value. The skills and experience that are most relevant to the role are:Strong experience of SalesForce and ability to evidence knowledge to a certified levelExperience of working on SalesForce project deliverables in the financial sector or similar heavily regulated industry (Asset Management/Banking being preferred)Experience of working within project teams through all phases of the Software Development Lifecycle and of operating with multiple methodologies, such as waterfall and agileExperience of data migration projects either through initial seeding of CRM systems or data integrations to external systems to enrich existing CRM dataSkills That Will Help You ExcelA strong technical background, at ease when communicating with technical teams and Solution ArchitectsPossessing strong people and stakeholder management skills and a delivery focus with the ability to run working groups to deliver the solutionAdaptable, flexible and pragmatic, with drive and purpose, a hands on style and high level of attention to detailExcellent problem solving skills, with the ability and mind set to jump in, create consensus and resolve issuesHighly developed written and verbal communication skills, experience of writing BRD and FSD style documentsHow we’ll support youTraining and development to help you excel in your careerCoaching and support from experts in your teamA culture of continuous learning to aid progressionA range of flexible benefits that you can tailor to suit your needs

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