Lead Salesforce Business Analyst 55091

1 month ago


Bengaluru, India Cephas Consultancy Services Private Limited Full time
Lead Salesforce BusinessAnalystCompanyOverview:CephasConsultancy Services Private Limited is a leading marketing andadvertising company based in India. With a focus on Salesforcetechnology we help businesses optimize their CRM systems andimprove customerexperience.RoleandResponsibilities:Thisrole is responsible for analyzing realtime and historic data onoperational performance and customer experience. Keyresponsibilities include:

Generatingand modifying user dashboardsPartnering withdevelopment and testing teams to create effectivetoolsCoordinating with Salesforceadministration and development teamsTakingownership of technical delivery and escalating roadblocks torelevant resourcesSetting best practices forintegration and application development deployment testing anditerative refinementDriving continuousimprovements in CRM technology to enhance cost quality turnaroundtime and customer effortParticipating in allaspects of CRM changes including requirements design user testingand agilesprints

CandidateQualifications:Theideal candidate should have:

Strongbusiness analysis and functional experience including requirementsgathering and deploying solutions to endusersAbility to understand businessrequirements and translate them into functional and technicalrequirements and test scriptsExperienceserving as a single point of contact between the business andtechnical teamsProficiency in user acceptancetesting (UAT)rollout

RequiredSkills:SalesforceCRMDataanalysisanalyst,salesforce businessanalyst,lead salesforce,agile,salesforce,business,dataanalysis,requirements gathering,business analysis,user acceptancetesting,business analyst,salesforce lead,datamining,metrics,functional experience,lead salesforce businessanalyst,lead salesforce business

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