Manager - Customer Experience

1 month ago

Pune, India Azuro Full time

Job Description Manager Customer Experience

About Azuro

Azuro, a Square Yards subsidiary, is Indias largest Property Management platform, ensuring a smooth and hassle-free property management experience for the Landlords. We are proudly managing 5000+ properties with our presence in Mumbai, Navi Mumbai, Thane, Pune, Bangalore, Hyderabad, Gurgaon and Noida. Azuro PM services are designed to give complete peace of mind and with almost no effort in renting and managing a tenancy. As part of our service, we provide the following services:-

For Owners We find suitable tenants for your property, we are the proven fastest renters. Not just finding the tenant, but also doing a rent agreement, getting the house ready for a smooth move-in.

For Tenants We find the most suitable rental house as per your need with fully guided site visits, assisting in paperwork and seamless move-in into the house

We provide a complete array of tech-enabled Property Management Services (PMS) which includes:

Leave & License Agreement

Police Verification

Stringent Background Verification Check

Society NOC

Move-in Inspection

Home Interiors & furnishing

Maintenance/Service requests

Follow up on Rent Collections

Property Inspections

Utility Bills Name Change & Additional service

Rent payment, Escalations & Termination Notification

Termination and Move Out Inspections

Home Insurance

Electricity Bill Tracking and payment reminders

Coordination and Facilitation

Dedicated Property Manager

Payment through Credit Card with no additional charges

Single App for Tracking all of the above

Role in Brief

Team Management

Manage a team of 15+ highly motivated Customer Relationship Managers and Property Supervisors and create a collaborative work environment.

Drive team's performance, considering quantity and quality both in check, via periodic performance discussions.

Ensure period training for the team and everyone is up to date with necessary process information.

Manage, mentor, hire & train the team.

Good Team and Stakeholder Management skills.

A team player should be able to coordinate with internal and external stakeholders seamlessly.

Operations

Manage effectively the day to day operations vis-a-vis closure of Inspections, Service Requests, Move-Ins, Move-outs, Rent Collection etc. Get involved in the entire customer lifecycle from on-boarding through the duration of their Subscription period

Managing the P&L for the city constituting business operations, customer satisfaction, business partnerships, vendor management, relationships with external teams and entities.

Following existing SOPs and creating new ones, reviewing processes, implementing them on the ground and leading projects where necessary - in harmony with the Azuro operating principles and the priorities.

Strengthening the relationships with the existing clientele and developing the same with the new customers.

Manage Escalations and Grievance handling, ensure a high-resolution % and closures within TAT.

Keeping the organization and management informed of status, progress and plans etc.

Strategy and Growth

Coming up with and encouraging out of the box solutions for problems and be the ambassador for creative problem-solving.

Coordinating with the central functions like Technology, Product, Operations, Finance and Accounts, Marketing, HR etc. to tap their expertise and optimize the day-to-day execution machinery.

Identify customer experience problems - through data analysis, user feedback and experiments.

Get involved in the Special projects and ready to pull the sleeves to ensure the successful completion and fruition of the project for the desired results basis the hypothesis and assumptions.

Process Improvement and Excellence

Work with tech, to automate customer service processes, and provide direction and judgment in building products that solve customer issues.

Drive process Improvements, periodically publish product/process insights derived from team's inputs and liaise with internal teams and work on solutions.

Qualifications and Skills :

6 - 8 years of experience including as a business and operations head with a hint of sales. 2 - 4 years of experience in customer-facing roles (B2C) will be a strong plus. 4 - 5 years experience in team handling and a strong background in customer operations and service.

A go-getter with an execution-oriented mindset who can set up both, brownfield and greenfield operations, establish best practices and who is excited about making a big impact.

Be a self-starter who thrives in a rapidly growing organization. Agility and ability to adapt quickly to changing requirements and scope and priorities.

Good understanding of and passion for new-age technology concepts.

Excellent communication skills, both written and verbal, with the ability to lead conversations.

B-Tech from a good institute or MBA from Tier 2 College.

Entrepreneurial and data-driven decision-making approach.

Can work under pressure, short deadlines, and handle difficult conversations.

A strong Customer-centric approach.

A structured solution-oriented approach should understand problems clearly and quickly.


IMP NOTE

= Candidates currently holding bracket between 5 LPA to 7 lPA to only apply

= Only Pune based candidates to apply

  • Customer Experience Manager

    4 weeks ago

    Pune, Maharashtra, India Capita Full time

    OverviewCapita is a leading provider of business process management and technology solutions.Salary: ₹8,50,000 - ₹12,00,000 per annumJob Description:We are seeking an experienced Customer Experience Manager to join our team in Pune, India. As a key member of our customer service team, you will be responsible for delivering timely and efficient support...

  • Customer Experience Operations Manager

    1 month ago

    Pune, Maharashtra, India Azuro Full time

    Azuro is seeking a highly skilled Customer Experience Operations Manager to lead our customer-facing team in delivering exceptional experiences for our clients. The ideal candidate will have 6-8 years of experience in business and operations management, with a strong background in customer operations and service.About the RoleThe Customer Experience...

  • Assistant manager

    4 days ago

    Pune, India UpGrad Full time

    Job Description: Assistant Manager – Collections and Customer ExperiencePosition Overview:We are looking for an experienced Assistant Manager – Collections to lead our team, ensure timely recovery of overdue payments, and maintain strong customer relationships.Key Responsibilities:Team Leadership and Coaching: Manage and motivate the collections team to...

  • Assistant Manager

    1 week ago

    Pune, India upGrad Full time

    Job Description: Assistant Manager – Collections and Customer ExperiencePosition Overview:We are looking for an experienced Assistant Manager – Collections to lead our team, ensure timely recovery of overdue payments, and maintain strong customer relationships. Key Responsibilities:Team Leadership and Coaching: Manage and motivate the collections team to...

  • Assistant Manager

    1 week ago

    Pune, India upGrad Full time

    Job Description: Assistant Manager – Collections and Customer ExperiencePosition Overview:We are looking for an experienced Assistant Manager – Collections to lead our team, ensure timely recovery of overdue payments, and maintain strong customer relationships. Key Responsibilities:Team Leadership and Coaching: Manage and motivate the collections team to...

  • Assistant Manager

    7 days ago

    Pune, India upGrad Full time

    Job Description: Assistant Manager – Collections and Customer Experience Position Overview: We are looking for an experienced Assistant Manager – Collections to lead our team, ensure timely recovery of overdue payments, and maintain strong customer relationships. Key Responsibilities: Team Leadership and Coaching: Manage and motivate the...

  • Global Customer Experience Manager

    2 weeks ago

    Pune, Maharashtra, India Multiplier Full time

    About the RoleWe're seeking an experienced Global Customer Experience Manager to join our team at Multiplier. As a key member of our customer success organization, you'll play a vital role in building strong relationships with our customers and driving their success.Job DescriptionIn this role, you'll be responsible for delivering exceptional customer...

  • Customer Experience Director

    6 days ago

    Pune, Maharashtra, India Careerist Management Consultant Pvt. Ltd. Full time

    At Careerist Management Consultant Pvt. Ltd., we are seeking an exceptional Candidate for Vice President Position.This is a highly rewarding opportunity to join our team as a strategic leader, where you will be responsible for driving customer experience initiatives and delivering results-oriented solutions.The ideal candidate will have 7-15 years of...

  • Customer Experience Strategist

    2 weeks ago

    Pune, Maharashtra, India AireSpring Full time

    We are seeking a highly skilled Customer Experience Strategist to join our team at AireSpring. As a key member of our organization, you will play a critical role in shaping the user experience for our customers.About the RoleThe ideal candidate will have a strong background in designing user interfaces for web-based applications, preferably in a customer...

  • Customer Experience Coordinator

    2 weeks ago

    Pune, Maharashtra, India Practicology Full time

    Job OverviewWe are seeking a highly skilled and organized Customer Success Specialist to join our team at Pattern. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences, ensuring timely issue resolution, and driving business growth through strategic partnership.About the RoleThis is a full-time...

  • Strategic Operations Manager

    2 weeks ago

    Pune, Maharashtra, India Airtel Full time

    Job OverviewAirline industry professional wanted to join our team in a strategic operations manager role. As a seasoned customer service expert, you will oversee the entire customer life cycle process for wireline and IWAN services at a circle/zone level.About the JobKey Responsibilities:Ensure processes are geared to meet customer experience during...

  • Customer Experience Representative

    6 months ago

    Pune, India The Lubrizol Corporation Full time

    We value diversity in professional backgrounds and life experiences. By enabling a consistent, unbiased, and transparent recruitment process, Lubrizol seeks to create a positive experience for candidates so we can get to know them at their best. We recognise unique work and life situations and offer flexibility, ensuring our employees feel engaged and...

  • Operations Manager for Enhanced Customer Experience

    3 weeks ago

    Pune, Maharashtra, India BASF India Limited Full time

    Job OverviewBASF India Limited is seeking an experienced Operations Manager to drive the Order-to-Cash process and foster a customer-centric culture.Key Responsibilities:Drive business growth by effectively managing the O2C process, collaborating with cross-functional teams, and guiding team members to achieve sales targets.Foster a customer-focused culture...

  • Customer Experience Coordinator

    2 weeks ago

    Pune, Maharashtra, India GTT Communications, Inc. Full time

    Overview of GTT Communications, Inc.GTT Communications, Inc. is a leading global networking provider with a strong presence in the industry. Our company offers a comprehensive suite of services and solutions that cater to the diverse needs of our clients. ">Estimated Salary RangeWe offer an estimated salary range of $60,000 - $80,000 per annum for this role,...

  • Customer Experience Associate

    3 weeks ago

    Pune, Maharashtra, India CHANAKYA STAFFINGS Full time

    OverviewWe are seeking a skilled Customer Experience Associate to join our team at Chanakya Staffings. As a key member of our staff, you will play a vital role in ensuring the exceptional service delivery to our guests.SalaryThe estimated salary for this position is ₹1,68,000 - ₹1,92,000 per annum, plus additional incentives and benefits.Job...

  • Customer Experience

    7 days ago

    Pune, Maharashtra, India Shipco Transport Full time

    Are you passionate about driving client success and building lasting relationships? We are seeking a motivated and skilled **Customer Experience** to join our team. In this role, you’ll excel at managing customer inquiries, supporting business growth, and ensuring client satisfaction through exceptional service and clear communication. A strong focus on...

  • Customer Experience Ambassador

    3 days ago

    Pune, Maharashtra, India Exxat Full time

    We are seeking a highly skilled and experienced Onboarding Solutions Specialist to join our dynamic team at Exxat, a US-headquartered company that builds an integrated, cloud-based education management platform for Health Sciences.About the RoleThe successful candidate will be responsible for educating new customers, helping solve technical problems, and...

  • Customer Experience Coordinator and Events Manager

    3 weeks ago

    Pune, Maharashtra, India Hafla | حفلة Full time

    We are excited to announce that Hafla | حفلة is hiring a Customer Support Specialist and Event Planner. This role involves providing exceptional support to our customers while planning and executing events.About Hafla | حفلةHailing from the vibrant events industry, Hafla | حفلة is an international contact support center that employs a blended...

  • Customer Experience Specialist

    3 weeks ago

    Pune, Maharashtra, India VikingCloud Full time

    About VikingCloudVikingCloud is a leading cybersecurity and compliance company that empowers businesses with predictive intelligence to stay ahead of disruptions. Our Asgard Platform, the industry's largest repository of anonymized event data, continuously monitors and analyzes over 6+ billion online events daily. With 4+ million customers trusted for their...

  • Customer Experience Associate

    6 months ago

    Pune, India Full Potential Solutions Full time

    Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our...