Customer Experience

6 days ago

Pune Maharashtra, India Shipco Transport Full time

Are you passionate about driving client success and building lasting relationships? We are seeking a motivated and skilled **Customer Experience** to join our team. In this role, you’ll excel at managing customer inquiries, supporting business growth, and ensuring client satisfaction through exceptional service and clear communication. A strong focus on achieving challenging goals with dedication and effort is essential in this role.What You'll Do
- The primary task of a documentation executive is to handle queries/tasks received from customers/stakeholders and/or assigned to them by their supervisors
- He / She must show the willingness to learn new things every time and then
- To accept direction / responsibility and maintain performance levels as per the Key Performance Indicators (KPI) assigned by the supervisor
- To be open to take additional responsibilities of training colleagues
- Consults with others on problems and activities; collects information from a range of sources to assist and guide job activities; asks effective questions to obtain information to help him/her perform their job
- Takes accountability for delivering on commitments; owns mistakes and uses them as opportunities for learning and development; openly discusses his/her actions and their consequences both good and bad
- Aggressively pursues challenging goals and objectives; will to put in considerable time and effort to accomplish objectives; takes a highly focused, goal driven approach toward work

What You’ll Need
- At least a bachelor’s degree in any stream
- Years of experience in documentation (1-3 years)
- MUST be willing to work in all shifts including night
- Experience of transition handling is preferred
- Ability to perform multiple tasks concurrently and meet deadlines.
- Able to work under pressure, positive attitude towards teamwork and good responsibility
- Be able to work in shift and multicultural working environment
- Travel overseas may be required on occasion as business need

Here’s What We Offer
- At Shipco-IT, we pride ourselves on our vibrant and supportive culture. Join our dynamic, international team and take on meaningful responsibilities from day one.

**Innovative Environment**: Explore processes in the transportation and logistics industry.**Collaborative Culture**: Work with some of the industry’s best in an open and creative environment.**Professional Growth**: Benefit from continuous learning, mentorship, and career advancement.**Impactful Work**: Enhance efficiency and drive global success.**Inclusive Workplace**: Enjoy onsite work opportunities and a supportive, diverse culture.**Competitive Compensation**: Receive a salary that reflects your expertise.**Growth Opportunities**: Achieve your full potential with ample professional and personal development opportunities.
**Awards and recognition**: For exceptional performance or contributions to the company’s success.- Join Shipco-IT and be part of a team that’s shaping the future of the transportation and logistics industry.-
About Shipco IT

Shipco IT Pvt. Ltd., is the IT division of global logistics provider **Shipco Transport** and its group companies. It is also the technology partner of **WorldWide Alliance.**

As a subsidiary of Scan-Group, we are entirely Danish-owned and privately held. Today, our Group is present in over 40 countries worldwide employing more than 3,200 staff in 156 offices.

**Department**

Operations

**Employment Type**

Full Time

**Location**

Pune

**Workplace type**

Onsite

  • Customer Service Associate

    6 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate** Designation: Customer Service Associate **Job Type**: Full Time Shift: Night Shift ( 9 Hrs rotational between 8pm to 8am) Work Experience: Minimum 2 years in International voice process - (Preferrable from US health care) Educational Qualification: Graduate or equivalent **Salary**: 25k-32K gross salary Managing incoming...

  • Customer Service Associate kannada

    3 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate (Kannada Process)** **Job Details & Requirements** Designation: Customer Service Associate (Kannada Process) Process Type - Voice Experience - fresher to 6 months experience Qualification - hsc or any graduate **Salary**: ₹14,000k - ₹17,000k gross **Requirements**: **Should know and be able to speak Kannada...

  • Customer Assistant

    3 months ago

    Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    We are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...

  • Customer Service Associate malayalam Process

    6 months ago

    Nagpur, Maharashtra, India Citius Customer Services Full time

    **Customer Service Associate_Lingual Process - Malayalam Language** **Job Details & Requirements** Designation: Customer Service Associate Process Type - Voice Experience - fresher to 3 months experience Qualification - hsc or any graduate **Salary**: ₹12,000k - ₹16,000k gross **Requirements**: Should know and be able to speak lingual Malayalam...

  • Customer Experience Representative

    6 months ago

    Pune, Maharashtra, India Lubrizol Corporation Full time

    **About Lubrizol** **Summary of the Role**: To provide service and support to Customers and Commercial Division and be a link between Internal and external customers. To perform and support supply chain operations for fulfilment of customer requirements and cost optimization efforts. **Responsibilities / Accountabilities**: 1. Communication To execute...

  • Customer Experience Associate

    6 months ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our...

  • Customer Experience Executive

    6 months ago

    Katraj, Pune, Maharashtra, India Vetrina Healthcare Pvt Ltd Full time

    **We are urgently looking for Female Customer Experience Executive with strong communication Skill along with Science graduate only.** - To create awareness about all the products - Interaction with customers to share their experience with the other customers - Make daily calls on the given data. - Handle customer needs and complaints properly - Keep proper...

  • Customer Experience Associate

    1 month ago

    Nigdi, Pune, Maharashtra, India Hundred Kmph Apparels and Accessories LLP Full time

    Could also be a part of the research callouts sub-unit within the team. - Meet the predetermined daily, weekly and monthly targets. - Identifying customer requirements/needs. - Co-ordinating with various departments to resolve customer queries as and when required. - Providing outstanding customer service. - Maintaining confidentiality of information. -...

  • Customer Experience S

    6 months ago

    Pune, Maharashtra, India Shipco IT Pvt. Ltd. Full time

    **About Shipco IT Private Limited** Shipco IT Pvt Ltd is a subsidiary of Shipco Transport. Shipco Transport was established in 1988 and has organically grown into one of the world's leading neutral NVOCC's, with more than 70 offices worldwide, over 2200 employees and covering all major trade lanes. We are a founding member of the WorldWide Alliance - an...

  • Customer Experience

    3 months ago

    Mumbai, Maharashtra, India Bookmyshow Full time

    **Your Profile** Handling chats from customers Resolving customer queries over chat process. Providing customer satisfaction. **Your Checklist** Excellent communication skills in English & Hindi Good customer service skills Ready to work in rotational shifts **Job Types**: Full-time, Contract Contract length: 12 months Schedule: - Day shift -...

  • Customer Service Representative

    3 months ago

    Vashi, Navi Mumbai, Maharashtra, India Insight Customer Call Solutions Full time

    **Responsibilities**: - Respond to customer inquiries, concerns, and feedback - Resolve product/service issues efficiently and professionally - Provide product information, pricing, and availability - Process orders, returns, and exchanges - Escalate complex issues to senior teams - Maintain accurate customer records and feedback - Meet or exceed customer...

  • Malayalam Customer Service

    6 months ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice ( Malayalam, English & Hindi)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹17000 Gross Per Month Shift Duration: 8 hours Shift Window: 9am - 9pm Week Off Pattern: Rotational Week Off Count: One week off **Key Responsibilities**: -...

  • Customer Care Executive

    3 months ago

    Lower Parel, Mumbai, Maharashtra, India Genie Customer Management Services Full time

    Using a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...

  • Customer Experience Associates

    6 months ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    Overview: Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our...

  • Customer Experience Associates

    3 months ago

    Pune, Maharashtra, India Full Potential Solutions Full time

    Overview: Full Potential Solutions (FPS) is a performance-based outsourcing firm headquartered in Boston, MA, with operations in Kansas City, MO; Metro Manila, Philippines, and Chennai, India. We employ the best people, processes, and proprietary technology available to deliver multichannel solutions for our clients and provide fulfilling careers for our...

  • Customer Experience Executive

    5 months ago

    Hadapsar, Pune, Maharashtra, India Farmdidi Full time

    **Job Location**: Pune **About the project**: FarmDidi is currently in an exciting phase. Being an early-stage start-up, we are trying to get an in-depth understanding of the rural didis whom we are trying to work with. The solutions we are trying to design is as good as understanding the problem. About FarmDidi: - The urban cities we dwell in take away...

  • Customer Care Executive- Telecom Process

    6 months ago

    Pune, Maharashtra, India Aegis Customer Support Services Private Limited Full time

    **Job description-**: Designation - Customer Service Associate (Telecommunication) Qualification - Undergraduate/Graduate Basic Computer Knowledge Experience - Fresher Language known - Hindi / Marathi /English (Basic) Working Days - 6 Days Working Shift timing - Weekly Rotational (6:00 Morning to 12:00pm Midnight) Any 9 Hours Shift Kindly Note there...

  • Bilingual Customer Service Representative

    6 months ago

    Nagpur, Maharashtra, India Altius Customer Services Pvt Ltd Full time

    Location: Onsite at Mihan, Nagpur Process Type**:Voice (English,Hindi & Odia/Kannada)** Experience: Fresher or 6 months experience (Preferable) Qualification: Any Graduate/HSC **Salary**: ₹12,000 - ₹16,000 gross per month Shift Duration: 8 hours Shift Window: 10am - 6pm Week Off Pattern: Rotational Week Off Count: One week off **Key...

  • Customer Experience Schedules

    5 months ago

    Pune, Maharashtra, India Shipco IT Pvt. Ltd. Full time

    **Role and Responsibilities** - Maintain and update global sailing schedules, handle queries/tasks received from Role and Responsibilities customers/stakeholders and/or assigned to them by their supervisors. - Collaborate with multiple stakeholders across geographies to ensure alignment and accuracy of sailing schedules. - Maintains and improve Productivity...

  • Customer Experience Assistant

    6 months ago

    Pune, India Platinum Logistics Full time

    Tracking customer experiences across online and offline channels, devices, and touchpoints. - Collaborating with IT developers, as well as the production, marketing, and sales teams to enhance customer services and brand awareness. - Aligning customer experience strategies with marketing initiatives. as well as informing customers about new product features...