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Community Operations Coordinator

4 months ago

Mumbai, India Third Bridge Full time

Job Description

Community Operations Associates are responsible for supporting our London- and US-based Community teams in facilitating these consultations between Third Bridge clients and specialists. This includes managing end-to-end logistics to ensure a smooth process for both parties, liaising directly with clients and specialists. You will also be responsible for overseeing the transcription and publishing of content after a call has taken place. 

This is an exciting opportunity to work with some of the sharpest minds in financial markets. Our clients will rely on you for access to the most relevant experts and content to support them throughout their investment lifecycles. To do so you'll gather a unique set of commercial skills that will help you deliver extraordinary results for both clients and experts, and grow professionally. 

Responsibilities 

Use your negotiation and persuasion skills with industry experts to facilitate 1:1 consultations

Manage the logistics of consultations throughout their life-cycle, including scheduling calls between clients and specialists, ensuring compliance requirements are met, overseeing the transcription and publishing process

Develop and strengthen relationships with existing Third Bridge specialists, providing them with an excellent experience and great customer service.

Collaborate with Third Bridge team members both locally and internationally when executing on client requests across time zones

The work is fast paced – you will be working on multiple requests on any given day, all with tight timelines, and spanning a wide variety of industries across multiple geographies, which you will need to understand at a high level. We look for individuals who are excited by a hands-on, high performing and resulted-oriented role.

You’ll need to think on your feet and adapt your communication style as you speak to people across industries and levels

Qualifications

Candidates with strong academic credentials and/or experience in a client-facing role

You must be able to deliver high quality work on a deadline. You will be working on lots of active work streams simultaneously, but that doesn’t scare you - in fact it excites you, and you’re confident in your ability to multitask and remain organised with high attention to detail. 

Private equity investors are under a lot of pressure to make decisions fast, but you stay calm and get things done. If at times your client asks you for help out of hours, or your expert is in a different time zone, you strive to support - your hours vary according to the client project you are involved in, but you prefer that to a routine job. 

You’re a clear communicator with a proven track record of building strong relationships with people because you easily connect. You always look for the most efficient way to get things done, rather than the path of least resistance - for example you pick up the phone to get an answer to your questions straight away, rather than send an email and wait for a reply. Cold calling doesn’t phase you - what matters to you is to get results, and fast. 

Your attitude is to roll up your sleeves and you enjoy being in the thick of the action. It matters a great deal to you to understand how your performance ranks against your own potential and against others, so you continuously seek feedback to make sure you can be at the top of your game.