Current jobs related to Workforce Planning Analyst - Gurugram - UnitedHealth Group

  • Workforce Planning Analyst

    4 months ago

    Gurugram, India Expedia Group Full time

    Workforce Planning Analyst (Gurgaon)As a Workforce Planning Analyst, you will be responsible for handling performance of products/ queues/ channels and finding improvement opportunities using statistical data mining and visualization techniques. Your role will include collaborating with internal partners. You would work with the teams to analyze forecast...

  • Senior Workforce Planning Analyst

    5 months ago

    Gurugram, India Expedia Group Full time

    Senior Workforce Planning Analyst (Forecasting)Passionate about a rare opportunity to help craft the future of customer service in travel?  Expedia Group is one of the top consumer e-commerce businesses and the largest online travel service in the world.    We are searching for an experienced analyst to join our Traveler and Partner Service Platform...

  • Supervisor Workforce Planning

    5 months ago

    Gurugram, Haryana, India Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Supervisor Workforce Planning

    2 months ago

    Gurugram, India UnitedHealth Group Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Workforce Management Specialist

    3 weeks ago

    gurugram, India Demographic HR Services Full time

    We are Hiring for the Workforce Management Analyst / Supervisor / Manager* Real-Time Analysts - Manager* RTA / RTM * WFM Planners (Resource Planner)* WFM Managers* WFM - Planning & Scheduling Manager* WFM - Resource Planner* WFM - Supervisor* WFM - Team LeaderExperience - Minimum 3 YearsGraduate must

  • Supervisor Workforce Planning

    2 months ago

    Gurugram, Haryana, India Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Workforce Manager

    5 months ago

    Gurugram, India TaskUs Full time

    About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...

  • Workforce Capacity Planner

    1 month ago

    Gurugram, India Live Connections Full time

    Greetings from Live Connections !! Live Connections Placements Pvt. Ltd. or LiveC as we are popularly known as, is a 26+ year-old search and recruitment organization that specializes in finding and placing professionals across several sectors around the globe. We bring to the table a cumulative recruitment experience built over two decades. Follow for...

  • Business Analyst

    3 months ago

    Gurugram, India American Express Full time

    You Lead the Way. We’ve Got Your Back. With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create...

  • Financial Planning Analyst

    3 months ago

    Gurugram, India Coxwell Full time

    JobSummary:We are seeking a highly motivated and detailorientedFinancial Planning and Analysis (FP&A) Analyst to join ourFinance team. The FP&A Analyst will play a critical role infinancial planning budgeting forecasting variance analysis andfinancial reporting. This position requires strong analyticalskills a thorough understanding of financial statements...

  • Financial Planning Analyst

    4 weeks ago

    gurugram, India Coxwell Full time

    Job Summary:We are seeking a highly motivated and detailoriented Financial Planning and Analysis (FP&A) Analyst to join our Finance team. The FP&A Analyst will play a critical role in financial planning budgeting forecasting variance analysis and financial reporting. This position requires strong analytical skills a thorough understanding of financial...

  • Financial Planning Analyst

    3 weeks ago

    gurugram, India Coxwell Full time

    Job Summary: We are seeking a highly motivated and detailoriented Financial Planning and Analysis (FP&A) Analyst to join our Finance team. The FP&A Analyst will play a critical role in financial planning budgeting forecasting variance analysis and financial reporting. This position requires strong analytical skills a thorough understanding of financial...

  • Financial Planning Analyst

    2 months ago

    Gurugram, India Coxwell Full time

    Job Summary: We are seeking a highly motivated and detailoriented Financial Planning and Analysis (FP&A) Analyst to join our Finance team. The FP&A Analyst will play a critical role in financial planning budgeting forecasting variance analysis and financial reporting. This position requires strong analytical skills a thorough understanding of financial...

  • Executive workforce management

    5 months ago

    Gurugram, India Wipro Full time

    Role Purpose Leading a team for performing data analysis and reporting statistical reports and key trends as support for business decisions. Daily, Month end and Quarter end Report generation, PPTs, in-depth and accurate data analysis. Developed various dashboards and reports using Excel, VBA and Power BI. Do BAU reports Release all daily BAU reports after...

  • Analyst – Occupancy Planning and Management

    3 months ago

    Gurugram, India JLL Full time

    JLL empowers you to shape a brighter way . Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where...

  • Data Scientist Ii, Forecasting and Workforce

    1 month ago

    Gurugram, Haryana, India Expedia Partner Solutions Full time

    Expedia Group brands power global travel for everyone, everywhere. We design cutting-edge tech to make travel smoother and more memorable, and we create groundbreaking solutions for our partners. Our diverse, vibrant, and welcoming community is essential in driving our success. **Why Join Us?** To shape the future of travel, people must come first. Guided...

  • Workforce Staffing Coordinator

    5 months ago

    Gurugram, India ASSPL - Haryana Full time

    ** This role can be based in any of our field buildings in the region - Travel required **At Amazon, we're working to be the most customer centric company on earth. To get there, we need exceptionally talented, bright and self-driven people. If you would like to help us build the place to find and buy anything online, this is your chance to make history....

  • IND Analyst I Retirement-Actuarial

    4 months ago

    Gurugram, India Aon Full time

    Analyst I – Retirement Actuarial Aon Role Level - 8 Solution Line- UK Retirement Position type- Full Time  Work Location- Gurugram, Noida Working style- Hybrid Cab Facility- Yes Shift Time – 12:00 pm – 9:00 pm Required education and certifications critical for the role- Graduation or Post Graduation in...

  • IND Analyst I Health

    5 months ago

    Gurugram, India Aon Full time

    Job Title- IND Analyst I Health - Broking Solution Line- Broking Position type- Full Time Work Location- Gurgaon Working style- Hybrid Cab Facility- Yes Shift Time – 12PM to 9PM People Manager role: No Required education and certifications critical for the role- Graduate (Except technical graduates) Required years of experience – 0-1 year of relevant...

  • People Team Analyst

    2 weeks ago

    Gurugram, India UnitedHealth Group Full time

    UnitedHealth Group is a health care and well-being company that’s dedicated to improving the health outcomes of millions around the world. We are comprised of two distinct and complementary businesses, UnitedHealthcare and Optum, working to build a better health system for all. Here, your contributions matter as they will help transform health care for...

Workforce Planning Analyst

2 months ago

Gurugram, India UnitedHealth Group Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

The Workforce Planner will be responsible to assist in the building of a forecasting and workforce model that will build a competency around forecasting demand and translating that demand into necessary workforce supply for long / medium and short term. This will include managing a capacity planning model that performs sensitivity analysis on historical data to compare staffing levels and build supply scenarios to meet future demand in a predictive manner. She/he will participate in developing a long-range strategy for the function to address future needs with data models, data consumption tools, predictive modeling and emerging technologies. In addition, she/he will have accountability for supporting the design, development and interpretation of workforce reports and dashboards including identifying key trends, opportunities and problem areas.

Primary Responsibilities:

Serve as a subject matter expert on the identification and interpretation of trends and insights with respect to the overall operational effectiveness of the business with respect to workforce planningDevelop actionable, proactive metrics that drive forecasting capabilities and strategic insights. Perform statistical analyses and forecasting techniques and glean critical insights and trends. Design reports, scorecards, dashboards and ad hoc analysis that deliver workforce insights and KPIs. Present relevant data trends and analysis findings in clear, succinct reports to key stakeholders and demonstrate the implications of those trends on the businessEffectively manage internal & external relationships with HR Business partners, as well as Finance and Operations management and act as a credible and consultative partner who understands both business objectives and HR strategies. Highlight key organization trends and collaborate with leadership and business partners to identify causes, costs and potential interventions/solutionsProactively manage internal and external vendor/partner relationships to ensure technology and process outcomes meet stated expectationsProvide high quality analyses to support evidence-based decision making. Proactively provide data-based insights and analyses that support leaders in making decisions that positively impact their businessImplement processes and procedures to support, streamline and in some cases, automate analytic and measurement strategiesBe part of the annual budgeting exercise with the finance & businessComply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

Minimum BS or BA in related field, preference for MBA or MS in related field such as Operations Research, Statistics, Quantitative Methods, etc.5+ years of experience in workforce analytics, planning, forecasting and/or workforce management with a large global call centerExperience with forecasting and multi-variant statistical techniques and modeling including linear regression, multi-variant regression, etc.Experience with labor modeling (e.g. productivity modeling, task timing and task variance impacts)Solid Excel skills with preferred experience in or knowledge of third party capacity planning toolsSolid quantitative, qualitative, analytical, presentation and communication skills that foster the communication of succinct, actionable insights, trends and data. Ability to filter large amounts of complex data and research findings to identify interdependencies and meaningful patterns and trendsEffective oral, written, presentation and interpersonal communications skills including the ability to present complex data in a logical, concise manner. Proven ability to connect tactical deliverables with enterprise objectives and strategiesAbility to manage priorities and workflow in a fast-paced environment. Ability to work autonomously and on teams and to lead large-scale projects in complex, global, matrix organizations

Preferred Qualifications:

Solid understanding of WFM fundamentals. Proven experience in the design, development and implementation of strategic workforce planning with a very solid focus and ability to execute in a diverse/matrixed organizational environmentHighly developed interpersonal skills with the ability to establish and maintain positive working relationships with stakeholders and clients at all levels including people of different culturesHighly developed project management skills and proven ability to deliver organizational projects within designated timelinesWell-developed analytical and written communication skills

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

#njp