Supervisor Workforce Planning

7 months ago


Gurugram Haryana, India Optum Full time

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start **Caring. Connecting. Growing together.**

**Primary Responsibilities**:

- Leading a team that will provide short term forecasting, scheduling, and inventory management support for Operations
- Managing the delivery team of the process not limiting to RTAs but may also include Scheduling & Planning
- Managing/designing KRA’s for the team to align with the overall process requirement
- Directly responsible for maintaining stakeholder relationship (internal & external)
- Manage Service Level & Abandon, Shrinkages, Schedule & Break adherence
- Need to be well versed with scheduling, planning & forecasting methodology
- Creating & executing scheduling for the processes & escalating deviation to Operations
- Informing Operations of mitigation plans, managing exceptions
- Help in implementing WFM scheduling/RTA support
- Incumbent will work with his team who in turn will work with operations daily to ensure there is adequate staffing in the schedules to achieve contractual service level objectives and back-office turnaround times
- Works closely with the Workforce RTA /Operations teams to ensure all parties are aware of intraday and intraweek staffing overages/shortages and mitigation plans
- Annually or during ramp periods, ensures all new hire staff are provided schedules and entered IEX with correct information and skilled appropriately for work type
- Provides ongoing support with managing improvement in metrics (shrinkage, AHT reductions), trend reporting
- Use workforce management software and work volume history to help manage daily staffing levels and to determine the most effective methods for staffing adjustments.
- Review & support short term forecasting and daily/intraday staffing allocations
- Help Team Utilize call center tools to observe agents' actual state compared to scheduled state
- Help Team Manage outbound and back-office inventory to help ensure that service levels and turnaround times are met
- Gain an understanding of the technical and business solutions such as: optimized schedules, forecasts and other tools, and present them to management
- Review the reports Prepared and help maintain reports, dashboards, and monthly packages
- Leverage workforce management software, technical and business solutions, and large data sets of historical inventory and performance factors to drive effective short-range staffing plans, daily work direction, and intra-day staffing levels/assignment
- Manage onshore and offshore analysts responsible to support multiple back-office Operations teams with management disciplines, responsibilities include communicating clear direction/expectation, frequent employee feedback and development, empowering and encouraging high performance and innovation
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

**People Related**:

- Excellent Interpersonal, people management & stakeholder Management skills
- Be professional and courteous & maintain a high level of integrity and confidentiality at all times
- Assist and support fellow teammates & Managers wherever required & be part of a collaborative work environment in achieving personal & team goals
- Team players with a ready disposition to learn. Professional mannerisms
- Customer Centricity, Commitment, and reliability
- Versatile and adaptable, motivated by achieving targets
- Mental agility (ability to process tasks quickly and efficiently to maintain a quality service to our customers)

**Required Qualifications**:

- Graduate
- Should have an Analytical bent to understand data points. Should be sound with Graphs, Trend Analysis, Projections basis Trends etc.
- Experience working in a call center and/or back-office operations
- Workforce management experience
- Proficient in MS Office (MS Excel, MS Word, PowerPoint)
- Proven excellent analytical skills.
- Proven excellent comprehension of spoken & written English and interpr



  • Gurugram, Haryana, India Optum Full time

    Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion,...

  • Site Supervisor

    2 weeks ago


    Gurugram, Haryana, India Des-kraft Full time

    A Site Supervisor oversees and manages on-site operations to ensure the successful execution of construction, maintenance, or other project tasks. They act as a liaison between the project manager and on-site teams, ensuring compliance with safety regulations, project specifications, and deadlines. Key Responsibilities: 1. Project Coordination: Supervise...

  • Site Supervisor

    4 weeks ago


    Gurugram, Haryana, India Fraterniti Foods Pvt Ltd Full time

    **Job Description: Site Supervisor** **Experience**: 4-5 Years (**Preferred experience in projects such as malls, cafes, and restaurants)** **Location**: Gurgaon **Reports to**: Project Manager **Key Responsibilities**: - **Site Management**: - Oversee daily operations on-site, ensuring that all activities are executed as per the project plan. - Monitor...


  • Gurugram, Haryana, India Hollister Incorporated Full time

    **Summary**: Join our passionate team as a Global Business Supervisor supporting US customer service operations in India. In this role you will play a critical role in overseeing customer service operations for consumers and B2B sales within the US market. You will lead a team of customer service representatives and operations coordinators. This position...

  • Site Supervisor

    6 months ago


    Gurugram, Haryana, India Mads Creations Full time

    We’re searching for a dedicated Site Supervisor to oversee construction projects _with_ precision and leadership. As a Site Supervisor, your responsibility includes: - Requires strong civil site knowledge - Ensure on-site material quality - Co-ordination _with_ designers, subcontractor, vendors and labours - Planning of next day _work_ in advance - Get...

  • Supervisor

    7 months ago


    Gurugram, Haryana, India Okie placement services private limited Full time

    Supervisor Job Responsibilities: Maintains staff by recruiting, selecting, orienting, and training employees and developing personal growth opportunities. Accomplishes staff job results by coaching, counseling, and disciplining employees. Plans, monitors, and appraises job results. Conducts training. Pay: ₹20,000.00 - ₹25,000.00 per...

  • Design Supervisor

    6 months ago


    Gurugram, Haryana, India TRS Staffing Solutions Full time

    LOCATION- India GurgaonJOB SKILLS ElectricalTYPE PermanentJOB ID - 153398SALARY - Negotiable 15 to 25 years’ experience for Design Supervisor - Clean room/Pharma experience is must. Should have design and engineering experience of cleanroom air conditioning systems to Class 10, 100, 1000 or ISO 4, 5, or 6 standards. Semiconductor projects experience will...

  • Site Supervisor

    4 months ago


    Faridabad, Haryana, India Okie placement services private limited Full time

    site supervisor's responsibilities include: Managing workers: Overseeing the activities of construction workers and subcontractors, and ensuring a cohesive work environment Planning and scheduling: Planning daily work schedules, and ensuring that the installation team has the resources they need to complete their tasks Monitoring progress: Keeping track of...

  • Safety Supervisor

    6 months ago


    Gurugram, Haryana, India HS Oberoi Buildtech Pvt Ltd Full time

    Urgent required a safety Supervisor having minimum 4 years’ experience as a safety Supervisor in civil construction industry. **Responsibilities**: - Continuous inspection of project sites, to ensure a hazard-free environment - Assessment and approval of subcontractor safety plans - Verification of tools and equipment to ensure good quality - Promoting...


  • Gurugram, Haryana, India decons architecture and interior Full time

    **Job description** **Interior Site Supervisor Job Description** Responsibilities that are carried out by a civil site supervisor include making orders for building supplies, scheduling equipment maintenance as needed, training new construction employees, and performing first aid in emergencies when required. A civil site supervisor may be an office...


  • Gurugram, Haryana, India decons architecture and interior Full time

    **Job description** **Interior Site Supervisor Job Description** Responsibilities that are carried out by a civil site supervisor include making orders for building supplies, scheduling equipment maintenance as needed, training new construction employees, and retail work performing first aid in emergencies when required. A civil site supervisor may be an...

  • Site Supervisor

    6 months ago


    Gurugram, Haryana, India Bhaiyaji Services Full time

    We are seeking a skilled and experienced Site Supervisor will be responsible for coordinating with contractors, managing schedules, ensuring quality standards, and maintaining safety protocols on-site. **Responsibilities**: - Coordinate renovation projects and oversee the day-to-day operations on-site. - Collaborate with contractors, subcontractors, and...

  • Site Supervisor

    1 month ago


    Gurugram, Haryana, India Colonelz Constructions Full time

    **Colonelz Constructions Pvt Ltd** Designation: Site Engineer / Site Supervisor Department: Construction & Interior Projects Reports To - (Functionally) : Principal Architect Reports To - (Administratively) : Head Ops Immediate Level Subordinates : Site Supervisors & Skilled Lab Objectives of the Job: (Summary of the position) Handle projects...

  • Site Supervisor

    6 months ago


    Gurugram, Haryana, India Pent House21 Full time

    Job description - Minimum of 2-3 Years of experience in the Interior designing company preferable, with leadership skills. - Strong leadership skills. - Excellent organization and planning skills to prioritize and balance work. - Ability to lead others in the completion of a schedule, budget guidelines, and customer requirements. - Great verbal and written...

  • Site Supervisor

    7 months ago


    Gurugram, Haryana, India AUXILINK PROJECTS & MACHINERY PVT. LTD. Full time

    **Job Title: Site Supervisor** **Responsibilities**: - **Project Oversight**: - Supervise and coordinate daily activities at the site. - Ensure that work is carried out in compliance with project specifications, regulations, and safety standards. - Monitor progress and report any deviations from the project plan. - **Team Management**: - Direct and lead...

  • Production Supervisor

    7 months ago


    Gurugram, Haryana, India Everstylish Lifestyle Pvt. Ltd. Full time

    **Position Overview**: We are seeking an experienced and motivated Production Supervisor to join our team and oversee the manufacturing process for artificial jewellery. The Production Supervisor will be responsible for managing the day-to-day operations of the production department, ensuring high-quality output, efficient production schedules, and a safe...

  • Production Supervisor

    7 months ago


    Gurugram, Haryana, India Everstylish Lifestyle Pvt. Ltd. Full time

    **Job description** **Position Overview**: We are seeking an experienced and motivated Production Supervisor to join our team and oversee the manufacturing process for artificial jewellery. The Production Supervisor will be responsible for managing the day-to-day operations of the production department, ensuring high-quality output, efficient production...

  • Production Supervisor

    7 months ago


    Gurugram, Haryana, India Everstylish Lifestyle Pvt. Ltd. Full time

    **Position Overview**: We are seeking an experienced and motivated Production Supervisor to join our team and oversee the manufacturing process for artificial jewellery. The Production Supervisor will be responsible for managing the day-to-day operations of the production department, ensuring high-quality output, efficient production schedules, and a safe...

  • Production Supervisor

    7 months ago


    Gurugram, Haryana, India Everstylish Lifestyle Pvt. Ltd. Full time

    **Position Overview**: We are seeking an experienced and motivated Production Supervisor to join our team and oversee the manufacturing process for artificial jewellery. The Production Supervisor will be responsible for managing the day-to-day operations of the production department, ensuring high-quality output, efficient production schedules, and a safe...

  • Quality Supervisor

    7 months ago


    Gurugram, Haryana, India ACS ENTERPRISES Full time

    QUALITY SUPERVISOR Location Gurgaon Experience Min 3 years We are looking for people who have strong interest in quality management. Responsibilities: - Work closely with team member to manage the quality of the product - Provide systematic documentation of all the quality test - Time to time preparation of documents and corrective action plan taken...