Current jobs related to Senior Associate Technical Support - Gurugram - Ciena Communications India Private Limited

  • Customer Support Associate

    2 weeks ago

    gurugram, India Exasoft Full time

    Job Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-siteEntry level / Associate level (1-3 years of experience range)Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support roleResponsibilities:Should be able to manage customer tickets related to client's applications and software.Have...

  • Customer Support Associate

    2 weeks ago

    Gurugram, India Exasoft Full time

    Job Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-siteEntry level / Associate level (1-3 years of experience range)Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support roleResponsibilities:Should be able to manage customer tickets related to client's applications and software.Have...

  • Customer Support Associate

    1 week ago

    gurugram, India Exasoft Full time

    Job Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-site Entry level / Associate level (1-3 years of experience range) Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support role Responsibilities: Should be able to manage customer tickets related to client's applications and software. Have...

  • Customer Support Associate

    2 weeks ago

    Gurugram, India Exasoft Full time

    Job Title: L1 Helpdesk Support Associate (Voice) - Gurgaon On-site Entry level / Associate level (1-3 years of experience range) Please note - This role is a Voice Process Customer Support role for Parcel Services and not a Technical Support role Responsibilities: Should be able to manage customer tickets related to client's applications and software. Have...

  • Senior Associate

    2 weeks ago

    gurugram, India DHR Global Full time

    About DHRDHR is a leading, privately held provider of executive search, leadership consulting, and emerging leader search solutions in more than 50 markets spanning 22 countries. With expertise in more than 20 industries and functional areas, DHR pairs clients with resourceful consultants who have the most experience in their world.For more than 30 years,...

  • Associate, Technology Support

    1 month ago

    Gurugram, Haryana, India BlackRock Investments Full time

    **Associate, Technology Support**: **Location**: **Gurgaon, Haryana** Category: **Technical Support** Job Requisition #**:R245734** Date posted**:Sep. 26, 2024

  • Technical Support Specialist

    4 months ago

    Gurugram, India Cepheid Full time

    At Cepheid, we are passionate about improving health care through fast, accurate diagnostic testing. Our mission drives us, every moment of every day, as we develop scalable, groundbreaking solutions to solve the world’s most complex health challenges. Our associates are involved in every stage of molecular diagnostics, from ideation to development and...

  • Senior Associate

    4 weeks ago

    Gurugram, India DHR Global Full time

    About DHRDHR is a leading, privately held provider of executive search, leadership consulting, and emerging leader search solutions in more than 50 markets spanning 22 countries. With expertise in more than 20 industries and functional areas, DHR pairs clients with resourceful consultants who have the most experience in their world.For more than 30 years,...

  • Senior Associate

    1 week ago

    gurugram, India DHR Global Full time

    About DHR DHR is a leading, privately held provider of executive search, leadership consulting, and emerging leader search solutions in more than 50 markets spanning 22 countries. With expertise in more than 20 industries and functional areas, DHR pairs clients with resourceful consultants who have the most experience in their world. For more than 30 years,...

  • Senior Technical Support Specialist

    2 weeks ago

    Gurgaon/Gurugram/Noida, India K & R Enterprises Full time

    Job Title: Senior Application Support EngineerJob Summary:We are seeking a highly skilled and experienced Senior Application Support Engineer to join our team at K & R Enterprises. The successful candidate will be responsible for providing technical support to our clients, troubleshooting complex issues, and escalating incidents to Level 3 as necessary.Key...

  • Senior Technical Consultant, Platform Engineering

    4 months ago

    Gurugram, India AHEAD Full time

    Serving as a technical thought leader and SME for our ecosystem of partners, customers, and service providers in the realm of Modern Apps & Platform Engineering, the Senior Technical Consultant works as part of the consulting team to lead the development, design, implementation and engagement leader of client solutions. Senior Technical Consultants mentor...

  • Technical Support Analyst

    5 hours ago

    Gurugram, India OpSec Security Full time

    OpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to to the...

  • Technical Support Analyst

    2 hours ago

    Gurugram, India OpSec Security Full time

    OpSec Security are the world leader in brand protection, with over 4 decades of history and an integral part of Crane NXT, a $1.5 billion dollar business with over 4,750 associates worldwide. We safeguard the revenues and reputations of more than half of the Fortune 100. We effectively address Brand, Piracy, and Fraud risks that brands face due to to the...

  • Senior Technical Support Specialist

    1 week ago

    Gurgaon/Gurugram/Noida, India K & R Enterprises Full time

    Key Responsibilities:As a Senior Application Support Engineer at K & R Enterprises, you will be responsible for providing top-notch technical support to our clients. This includes resolving complex issues, troubleshooting problems, and ensuring that all technical queries are addressed in a timely and efficient manner.Technical Requirements:- Proven...

  • Senior Associate, Client Solutions

    4 months ago

    Gurugram, India GLG Full time

    Gurugram Client Solutions - Senior Associate Job Summary GLG is the leading insights network, connecting our clients to the largest global network of subject-matter experts across every sector. We bring the power of insight to every great professional decision. We are seeking Senior Associate to support GLG’s business in Americas/EMEA, in Gurugram...

  • Customer Support Associate

    7 months ago

    Gurugram, India Sagar Solution Full time

    We are looking for an outgoing Customer Support Associate to assist our customers with product inquiries in a swift, proficient, and friendly manner. The customer service associate will be instrumental in customer retention by addressing concerns and product issues, and by communicating in a professional, positive manner.Responsibilities:Attending training...

  • Associate / Senior Associate (LLB + CS)

    2 weeks ago

    gurugram, India Zenith India Lawyers Full time

    Company DescriptionZenith India Lawyers is a corporate consultancy firm committed to providing innovative legal and corporate solutions to diverse clients across India, including companies, merchant bankers, startups, other banks, financial institutions, multinational companies, and other organisations. With a mission to provide high-quality advisory...

  • Customer Support Associate

    1 week ago

    Gurugram, India Hg Consultants Full time

    Company OverviewZavya is a silver jewellery brand targeting 22-35 yo Indian women. Founded to make modern, silver jewellery accessible and affordable. As it aims to provide middle-class women access to premium jewellery that is wearable everyday. It was Launched in August 2021 and recently raised funds from remarkable entrepreneurs like founders of Oziva,...

  • IT Support- Associate

    2 months ago

    Gurugram, Haryana, India Arbolus Technologies Full time

    **About Arbolus** Arbolus is reinventing the traditional and analog expert network industry by bringing technology to the forefront of knowledge sharing. Our platform helps hundreds of clients worldwide to connect with the best experts, collect high-quality insights faster, and streamline their processes using leading AI technology. Headquartered in...

  • Senior Engineer

    18 hours ago

    Gurugram, India Salesforce Full time

    All Jobs Back To All Jobs Senior Engineer - Software Support Full Time Job Code: G-25917 Gurgaon, Haryana, India 1 position Required Experience 1 - 2 Years Skills LINUX, GRAFANA, INFLUX DB + 3 more Senior Engineer - Software Support The Senior Software Support Engineer is responsible for providing technical assistance and support...

Senior Associate Technical Support

2 months ago

Gurugram, India Ciena Communications India Private Limited Full time

Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual’s passions, growth, wellbeing and belonging. We’re a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.

Not ready to apply? Join ourto get relevant job alerts straight to your inbox.

.

Why Ciena:

We are big proponents of life-work integration and provide the flexibility and tools to make it a reality with remote work and potentially, part-time work.  We believe an inclusive, diverse and barrier-free work environment makes for empowered and committed employees.  We recognize the importance of well-being and offer programs and benefits to support and sustain the mental and physical health of our employees and their families and also offer a variety of paid family leave programs.  We are committed to employee development, offering tuition reimbursement and a variety of in-house learning and mentorship opportunities.  We know that financial security is important. We offer competitive salaries and incentive programs, RSU’s (job level specific) and an employee share option purchase program.  We realize time away to recharge is non-negotiable. We offer flexible paid time off  Great work deserves recognition. We have a robust recognition program, with ongoing and enhanced awards for exemplary performance. 
 

How You Will Contribute:

Provide system and solution level post-sales support for CIENA’s Customer base. This includes testing, troubleshooting, on site and telephone technical support for all CIENA products. A strong understanding of the fiber optic transport (WDM/OTN) and/or switching protocols is essential. Proficiency and experience with personal computers, Microsoft office suite of software is needed. Enhanced scope and depth of expertise in data communications protocols including Ethernet and IP networks is required. Experience with Element Management or Network Management systems is expected. This position may also involve on-site day to day interaction with the customer concerning all aspects of network planning, deployment and technical network issues and design. 
 

Provide remote technical support (via telephone or on line) for identified CIENA products 24x7 when required. On call duty includes evenings and weekends. Provide on-site support to Customers where required. Assume responsibilities of a Customer Lead Engineer as required. Utilize debug tools as well as lab research to aid Customer’s technical problem. Recover information necessary to escalate the incident or issue with next level support team, Product/Project Management, Documentation, or Training Concluding the RCA for the open cases towards the GCC team. Work with Quality Assurance, Design, Product Management, Technical Publications, and Training to provide Customer feedback. Create, review, validate and publish required MOP/ISB/FSB documents. Contribute to knowledgebase (KCS) Mentor, train newly hired resources within the team to support the customer. Performs other duties as assigned. Travel to customer sites and Ciena locations globally as required.

What Does Ciena Expect of You?

Initiative – you’re a self-starter who works with limited direction and is committed to delivering against aggressive deadlines. Agility – you are readily able to make key decisions and manage competing and ever-changing account priorities and largely driven by the software development process. Communication expertise – you have the ability to influence and tailor your message and ideas to the audience to ensure understanding and consensus. The flexibility to work independently and as part of a broader team – you thrive in a multi-disciplinary team environment, but are comfortable working independently as required. Relationship builder – with an ability to influence, you’re able to get work done through others. A commitment to innovation – you keep abreast of the market and competitive developments and are always keen to formulate new ideas and problem solve.


The Must Haves:

Bachelor’s degree in technical field (e.g. Engineering, Computer Science) from a four-year college or university with 8 to 14 years related experience or equivalent combination of education and experience Strong knowledge of SONET/SDH ring transmission equipment ,DWDM/OTN technology and the applications to Ciena equipment Carrier Ethernet enterprise equipment and associated fiber optic facilities Very knowledgeable of the operation of fiber optic transport and/or switching equipment. Multiple years experienced in a technical support role with an equipment vendor in the Telco industry. Experience as a technical lead on specific projects or issues  Proven problem solving experience  Fundamental understanding of Telecommunication industry Clear understanding of Technical Support industry and the application within Ciena products such as 6500, RLS and Wave server. Strong knowledge understanding of transport and switching systems for telecommunications applications/Systems. Special proficiency in some products or technologies. Not ready to apply? Join ourto get relevant job alerts straight to your inbox.

At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. Ciena is an   Equal Opportunity Employer, including disability and protected veteran status. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.