Service Renewal Quoting Representative 3
1 month ago
At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known.
To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and commitment of our people. It requires a consistent and committed practice, something we call the Juniper Way.
The Business Operations Specialist will be responsible for ensuring the end-to-end success of Service Business Operations including quote queue management, escalation, quality assurance and training. Be well-versed in systems and tools, policies and processes. Demonstrate success working in a collaborative, service-oriented team environment.
Key Tasks
Quote Management
Manage quote queue, quote turnaround and delivery within the defined SLA. Handle quote expedite requests and work with assigned resource till completion. Apply structured problem-solving and resolve escalations from customers, partners, distributors, and internal stakeholders effectively on priority. Prepare dashboards for quote volume and escalation metrics.Quality Management
Perform quote quality verification. Responsible for quote errors fixing and rectification, Root Cause Analysis and develop improvement/prevention plan. Conduct quality improvement session with the team. Prepare QA dashboards.New Hire Training
Develop training plan. Conduct training for new hires and the team. Raise systems & tools access for new hires. Assist with business requirement document & process review. Perform system enhancement user acceptance tests.Requirements
5+ years of work experience in service business operations. Renewal quoting experience is an advantage. Knowledge and hands-on experience in CRM systems (such as Salesforce and SAP) will be an added advantage. Good analytical skills. Knowledge of Microsoft Office applications with proficiency in Microsoft Excel. Good verbal and written communication skills. Experience in working with cross-functional teams within and across the theatre. Good attention to details and strong documentation skills. Good team player and quick learner. Ability to handle multi-tasking and manage complex situation to achieve expected outcome, and perform under high stress and with tight timeline.About Juniper Networks
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform
ABOUT JUNIPER NETWORKS
WHERE WILL YOU DO YOUR BEST WORK?
Wherever you are in the world, whether it's downtown Sunnyvale or London, Westford or Bangalore, Juniper is a place that was founded on disruptive thinking - where colleague innovation is not only valued, but expected. We believe that the great task of delivering a new network for the next decade is delivered through the creativity and commitment of our people. The Juniper Way is the commitment to all our colleagues that the culture and company inspire their best work-their life's work. At Juniper we believe this is more than a job - it's an opportunity to help change the world...
INCLUSION AND DIVERSITY AT JUNIPER
At Juniper Networks, we are committed to elevating talent by creating a trust-based environment where we can all thrive together. We know from experience that people from underrepresented groups often do not apply for roles they do not feel they meet all the criteria for. If you think you have what it takes, but do not necessarily check every single box, please consider applying. We’d love to speak with you.
Additional Information for United States jobs:
ELIGIBILITY TO WORK AND E-VERIFY
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.
Juniper Networks participates in the E-Verify program. E-Verify is an Internet-based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of new hires and the validity of their Social Security Numbers.
● Information for applicants about E-Verify / E-Verify Información en español:
● Immigrant and Employee Rights Section (IER) -
E-Verify® is a registered trademark of the U.S. Department of Homeland Security.
Juniper is an Equal Opportunity workplace and Affirmative Action employer. We do not discriminate in employment decisions on the basis of race, color, religion, gender (including pregnancy), national origin, political affiliation, sexual orientation, gender identity or expression, marital status, disability, genetic information, age, veteran status, or any other applicable legally protected characteristic. All employment decisions are made on the basis of individual qualifications, merit, and business need.
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