Service Desk Engineer

Please find the below Job description for Service Desk Engineer.Required Personal SkillsGood communication skillsReliable, on-time, personable, and customer-focusedComfortable working in rotational shift and Weekdays.Required Technical Skills:Ability to diagnose and resolve basic technical issuesGood understanding of computer systems and other tech...

Operational Management: ? The application service desk lead will include hands on technical support work related to the Incident, Problem management process in IT environments. ? This position will perform tier-2 escalation support and act as the point of contact in the incident management for all application incidents query /escalations. ? The application...

Please find the below Job description for Service Desk Engineer. Required Personal Skills Good communication skills Reliable, on-time, personable, and customer-focused Comfortable working in rotational shift and Weekdays. Required Technical Skills: Ability to diagnose and resolve basic technical issues Good understanding of computer systems and other...

Please find the below Job description for Service Desk Engineer. Required Personal SkillsGood communication skillsReliable, on-time, personable, and customer-focusedComfortable working in rotational shift and Weekdays. Required Technical Skills:Ability to diagnose and resolve basic technical issuesGood understanding of computer systems and other tech...

Desired QualitiesExcellent interpersonal skills & communication skillsShould have planning & organizing skillsShould handle customer queries efficientlyExposure working for an IT companies under remote service desk/technical supportExposure to ITIL based work environmentAbility to work in rotating shiftQualification CriteriaDiploma or Degree holderMinimum 2...

Job DescriptionThe Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.The successful candidate will be required to work in rotational shift pattern between 09:00 AM...

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve...

Notice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency...

**Roles and Responsibilities**: - A Single Point of Contact for all IT related issues or service requests for both Applications and Infrastructure - Must have basic knowledge about ITIL process - Track, monitor, receive and investigate incidents, service requests, queries, from Customer end users or IT staff through the agreed modes of communication...

Job DescriptionThe Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern between 09:00 AM...

Job Description The Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern between...

Job Description The Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern...

Job DescriptionThe Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.The successful candidate will be required to work in rotational shift pattern between 09:00 AM...

Company Description NEC Software Solutions (India) is part of NEC Corporation, a Japanese multinational company that brings more than 100 years of expertise in technological innovation to provide solutions for empowering people, businesses, and society. We bring more than 30 years of experience in delivering end-to-end IT services. By leveraging our...

Company DescriptionNEC Software Solutions (India) is part of NEC Corporation, a Japanese multinational company that brings more than 100 years of expertise in technological innovation to provide solutions for empowering people, businesses, and society.We bring more than 30 years of experience in delivering end-to-end IT services. By leveraging our knowledge...

Desired Qualities Excellent interpersonal skills & communication skills Should have planning & organizing skills Should handle customer queries efficiently Exposure working for an IT companies under remote service desk/technical support Exposure to ITIL based work environment Ability to work in rotating shift Qualification Criteria Diploma or Degree holder...

Desired Qualities Excellent interpersonal skills & communication skills Should have planning & organizing skills Should handle customer queries efficiently Exposure working for an IT companies under remote service desk/technical support Exposure to ITIL based work environment Ability to work in rotating shift Qualification Criteria Diploma or...

**JD for that Profile-** - 3-4 Yrs Hands-on exp as service Desk Engineer - knowledge or experience o**n Manage engine ticketing tool preferable**.. - L1 basic troubleshooting on EUS- Like MS office/outlook etc - Good communication skills. - Customer Interaction, - Knowledge on ITIL. - **Females are only required** Thanks Varsha Easwaran 9869816404 **Job...

Responsible for logging tickets, monitoring, assigning tickets to respective support engineers. Providing the first level of remote technical support to clients. Making sure that the tickets are responded within the required time frame to meet the SLAs. Escalating the calls to the support manager if tickets are not responded or resolved within the...

Job DescriptionExperience- 4-7 yrsLocation- MumbaiJob DescriptionThe Senior service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.The successful candidate will be...