Application Service Desk
3 weeks ago
Operational Management: ? The application service desk lead will include hands on technical support work related to the Incident, Problem management process in IT environments. ? This position will perform tier-2 escalation support and act as the point of contact in the incident management for all application incidents query /escalations. ? The application service desk lead will manage all related operational expectations for application incident management. ? Ensure continual process improvement within the Incident management process routine administration tasks. ? Identify areas for process and efficiency improvement within the application service desk; recommend prioritized enhancements and oversee implementation. ? Ensure that reports are accurate and delivered on time. ? Take responsibility for the day to day operation of the team, providing overall guidance and supervision. Maintain and monitor required staffing levels and schedule to ensure that the team can meet the demand and respond in a timely manner to application, network and server anomalies and outages. ? Conduct team reviews and be responsible for personal and development of team members ? Daily, weekly, monthly and quarterly MIS and review conduction for Command Centre performance. Acquisition and Development: ? Handle escalations and manage application service desk support from different levels. ? Ensure adherence of operational metrics. ? Hire, develop, and retain highly responsive and customer focused L1 engineers to ensure the effective operation of the department ? Manage tools, systems and procedures to ensure dynamic management of issues and alert and event management. ? Ensures all members of assigned technical teams are effective and fully utilized in order to provide high resource utilization. ? Evaluates technical skills of the team and ensures there is an appropriate level of expertise. ? Provide procedural training to staff. ? Perform performance objectives and performance reviews with all team members.
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Service Desk Manager
1 week ago
Mumbai, India Lenovo Full timeDescription and Requirements Highly motivated individual with a proven track record to deliver results and lead a team through change and challenging circumstances 7+ years experience as a People Manager in an IT production Service Desk support/Service Desk environment Proven ability to build and maintain strong working relationships with business...
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Service Desk Manager
1 week ago
mumbai, India Lenovo Full timeDescription and Requirements Highly motivated individual with a proven track record to deliver results and lead a team through change and challenging circumstances 7+ years experience as a People Manager in an IT production Service Desk support/Service Desk environment Proven ability to build and maintain strong working relationships with...
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Service Desk Analyst
2 weeks ago
Mumbai, India NEC Full timeJob DescriptionThe Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.The successful candidate will be required to work in rotational shift pattern between 09:00 AM...
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Service Desk Analyst
2 weeks ago
Mumbai, India NEC Software Solutions (India) Full timeJob DescriptionThe Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.The successful candidate will be required to work in rotational shift pattern between 09:00 AM...
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Service Desk Analyst
2 weeks ago
Mumbai, India NEC Software Solutions Full timeCompany DescriptionNEC Software Solutions (India) is part of NEC Corporation, a Japanese multinational company that brings more than 100 years of expertise in technological innovation to provide solutions for empowering people, businesses, and society.We bring more than 30 years of experience in delivering end-to-end IT services. By leveraging our knowledge...
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Service Desk
4 weeks ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timeGreetings from TCS !!! TCS has been a great pioneer in feeding the fire of young Techies like you. We are a global leader in the technology arena and there-s nothing that can stop us from growing together. Role: Service Desk Location: Ahmedabad/ Mumbai Experience Range: 4-7 years Educational Qualification : 15 Years of Full Time Education **Job...
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Service Desk Engineer
4 weeks ago
Mumbai, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Service Desk Engineer Job Level Middle Management Job Description Service Desk Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Desk Engineer Expected Date Of Joining 2023-10-03 Joining Time 15 Days Salary 36000 Work Locations Mumbai City Required skills Service Desk...
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Service Desk Analyst
2 weeks ago
mumbai, India NEC Software Solutions Full timeCompany Description NEC Software Solutions (India) is part of NEC Corporation, a Japanese multinational company that brings more than 100 years of expertise in technological innovation to provide solutions for empowering people, businesses, and society. We bring more than 30 years of experience in delivering end-to-end IT services. By leveraging our...
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Service Desk Analyst
2 weeks ago
Mumbai, India NEC Software Solutions Full timeCompany DescriptionNEC Software Solutions (India) is part of NEC Corporation, a Japanese multinational company that brings more than 100 years of expertise in technological innovation to provide solutions for empowering people, businesses, and society.We bring more than 30 years of experience in delivering end-to-end IT services. By leveraging our knowledge...
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IT Service Desk
7 days ago
Mumbai, India Tridat India Full timeHello, Greetings for the day !!! Tridat Technologies is hiring "IT Service Desk" for one of the advanced technology solutions company catering to the needs of the Banking, Mobility, Payments and Government sectors. **Qualifications**: Any graduate **Experience**: 2+ yrs **Roles & Responsibilities**:- Must have experience in Technical IT Service Desk...
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IT Service Desk
7 days ago
Ghansoli, Navi Mumbai, Maharashtra, India Three Ess Computer Services (I) Pvt. Ltd. Full timeExperience : Minimum - 1year+ - Excellent problem-solving and communication skills - Should have excellent communication in English - 6 days working - Managed a team size of minimum 6 -7 Engineers - Monitoring all escalated calls of engineers & updating the same - Measure Performance of Service Desk Team - Balanced workload across the Service Desk Team -...
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Service Desk
4 days ago
Mumbai, India RTEX HR Services Pvt. Ltd Full timeDownloading, installing and configuring software to meet user requirements. - Testing and updating existing software. - Escalating advanced IT support cases. - Maintaining IT documentation including network and user details. - Documenting records of actions taken. - Fixing hardware issues including replacing equipment and peripherals such as computers,...
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Service Desk Analyst
2 weeks ago
mumbai, India NEC Software Solutions (India) Full timeJob DescriptionThe Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern between 09:00 AM...
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Service Desk Analyst
2 weeks ago
mumbai, India NEC Full timeJob Description The Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern...
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Service Desk Analyst
2 weeks ago
Mumbai, India NEC Full timeJob Description The Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible. The successful candidate will be required to work in rotational shift pattern between...
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Service Desk Analyst
2 weeks ago
Mumbai, India NEC Software Solutions (India) Full timeJob DescriptionThe Service desk analyst provides a point of communication to the users and a point of coordination for several IT groups and processes. The objective of the service desk analyst is to restore “normal service” to the users as quickly as possible.The successful candidate will be required to work in rotational shift pattern between 09:00 AM...
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Service Desk Engineer
1 week ago
mumbai city, India @ Six Sigma Full timeJob Details Requirement Type Permanent Job Title Service Desk Engineer Job Level Middle Management Job Description Service Desk Engineer No. of Openings 2 Job Domain IT Experience - Minimum - Maximum Desk Engineer Expected Date Of Joining 2023-10-03 Joining Time 15 Days Salary 36000 Work Locations Mumbai City Required skills Service...
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Service Desk Admin
4 weeks ago
Mumbai, Maharashtra, India Tata Consultancy Services Full timeRequired Skills: Service desk & Voice support, Good Communication skill. - Good-to-Have - 1 to 2 years relevant experience The primary Service Desk Agent role is that of providing first level support through taking calls, chats, web tickets and handling the resulting incidents or Service Requests, using the incident and request fulfilment process in line...
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Service Desk Executives
3 weeks ago
Mumbai, India VDA Infosolutions Full timeDesired QualitiesExcellent interpersonal skills & communication skillsShould have planning & organizing skillsShould handle customer queries efficientlyExposure working for an IT companies under remote service desk/technical supportExposure to ITIL based work environmentAbility to work in rotating shiftQualification CriteriaDiploma or Degree holderMinimum 2...
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Service Desk Manager
3 weeks ago
Mumbai/Bangalore, Maharashtra, India Mobile Programming LLC Full timeNotice Period: Immediate to 15 Oversee the daily operations of the service desk team, ensuring timely and effective resolution of user issues and requests.- Manage and prioritize service desk tickets, assigning tasks to team members and monitoring progress to meet SLA targets.- Develop and implement service desk processes and procedures to improve efficiency...
