IT Service Desk

4 weeks ago


Ghansoli Navi Mumbai Maharashtra, India Three Ess Computer Services (I) Pvt. Ltd. Full time

Experience : Minimum - 1year+
- Excellent problem-solving and communication skills
- Should have excellent communication in English
- 6 days working
- Managed a team size of minimum 6 -7 Engineers
- Monitoring all escalated calls of engineers & updating the same
- Measure Performance of Service Desk Team
- Balanced workload across the Service Desk Team
- Minimizing the Call Escalations
- Provide reports related to Service Desk Progress
- Preparing Roster
- Training and counseling Team
- Ensuring Incident & Service request are categorized, updated and aligned correctly
- Ensuring the team is following the process set
- Should have worked on Service Desk Portal
- Preparing MIS/Dashboard

**Salary**: ₹21,000.00 - ₹23,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift
- Morning shift

**Experience**:

- total work: 2 years (preferred)

Ability to Commute:

- Ghansoli, Navi Mumbai, Maharashtra (required)

Ability to Relocate:

- Ghansoli, Navi Mumbai, Maharashtra: Relocate before starting work (required)

Work Location: In person

**Speak with the employer**

+91 9221046829

Expected Start Date: 23/02/2024



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