Information Technology Service Desk
4 weeks ago
Mizuho Global Services India Pvt. Ltd.
Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long-term strategy of creating a captive global processing centre for remotely handling banking and IT related operations of Mizuho Bank's domestic and overseas offices and Mizuho's group companies across the globe.
At Mizuho we are committed to a culture that is driven by ethical values and supports diversity in all its forms for its talent pool. Direction of MGS's development is paved by its three key pillars, which are Mutual Respect, Discipline and Transparency, which are set as the baseline of every process and operation carried out at MGS.
What's in it for you?
Immense exposure and learning
Excellent career growth
Company of highly passionate leaders and mentors
Ability to build things from scratch
Position: - IT Service desk role
Job location: - Navi Mumbai
Employment type:- Third party payroll (Contract)
This role forms part of our combined Service desk/Security Administration team reporting to the Service Desk Team Leader, who reports to the Head of Service Delivery. The primary role will focus on the Service Desk/Sec Admin function.
The Service Desk function is responsible for the logging of fault calls and requests on to the banks Sunrise application and allocating these to the relevant support team. These requests are made via the telephone, email and Self Service Portal (SSP) from any of the users based in the supported EMEA offices. There is also a requirement for some 1st line support tasks, including the resetting passwords or the unblocking pf users accounts.
The team also provides cover for the Security Administration role should there be a backlog of calls for new user accounts, deletions or movers.
The IT Service desk staff will be required to work a rotational shift (Typically 7.00am to 3.00pm OR 11am to 7.00pm) and may be required to work on Bank holidays to support other offices in the EMEA region.
Duties and Responsibilities -
- Undertaking password resets as part of a 1st line support function.
- Call handling and incident logging on Sunrise application
- Unlocking of accounts (AD & Application)
- Providing downloads of user access to systems to support the semi-annual user recertification process undertaken by Business Security.
- Adherence to ISO 9001:2008, Mizuho Policies & Procedures.
Qualification:
- Computer science/IT UG/PG background
- Excellent communication skills
- Customer-centric career experience
Experience: 4-8 years of work experience and expertise in Service Desk L1 level, Active Directory management, unlocking, application support, password reset, ADFS, Group policy management, VMWare administration, Windows Server, Linux server, DNS, TCPIP. The position is for Contract to Hire. Preferably Night Shift.
Address: -
Mizuho Global Services India Pvt. Ltd, 11th Floor, Q2 Building Aurum Q Park, Gen 4/1, Ttc, Thane Belapur Road, MIDC Industrial Area, Ghansoli, Navi Mumbai-400710.
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