Service Desk Executive
2 weeks ago
Responsible for logging tickets, monitoring, assigning tickets to respective support engineers.
Providing the first level of remote technical support to clients.
Making sure that the tickets are responded within the required time frame to meet the SLAs.
Escalating the calls to the support manager if tickets are not responded or resolved within the time.
Vendor management.
Preparing and scheduling daily, weekly and monthly MIS reports and sending the reports to clients and managers.
Managing and maintaining the workflow, client contacts, support contracts, SLA details, escalation matrix, performance metrics, time entries etc. as per client requirement
**Salary**: ₹18,000.00 - ₹24,000.00 per month
**Benefits**:
- Cell phone reimbursement
- Flexible schedule
- Food provided
- Paid time off
Schedule:
- Rotational shift
Supplemental pay types:
- Quarterly bonus
- Shift allowance
- Yearly bonus
Ability to commute/relocate:
- Greater Mumbai, Mumbai Suburban - 400097, Maharashtra: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Bachelor's (required)
**Experience**:
- Technical support: 1 year (required)
- IT Service desk executive: 1 year (required)
**Speak with the employer**
+91-XXXXXXXXXX
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