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Lead - Client Services
4 months ago
POSITION SUMMARY
The Lead – Client Services is responsible for handling escalated client service issues, strategic initiatives, driving revenue growth, client satisfaction and profitability.
JOB RESPONSIBILITIES
• Manages, supports, and services the needs of an assigned group of clients.
• Addresses client concerns and ensure the resolution of issues in a timely manner, with follow-up when appropriate.
• Manages all client communications and compliance on client deliverables.
• Works closely with other members of the organization, supports and leads strategic initiatives to improve client satisfaction, revenue growth and profitability.
• Assists with gathering client data and preparing client presentations.
• Retains accounts through the development of strong relationships with key client contacts.
• Analyzes and reports monthly financial results as well as monitors client satisfaction levels.
• Assists management with monitoring client contract terms and contract renewals.
• Additional duties as assigned.
