Client Services Manager

4 weeks ago


Chennai, India Purplesoft Technology Pty Ltd Full time

About the Job: Client Services Manager

Company: Purplesoft

Location: Nungambakkam, Chennai

Work Type: Full-time, Work from Office

Office Hours: 5:30 AM - 2:00 PM

Salary: Up-to 70k per month based on Experience


About Purplesoft:

Purplesoft is a leading digital marketing agency dedicated to helping businesses grow with innovative strategies and outstanding client service. With a proven track record of delivering exceptional results, we are proud to have worked with a variety of businesses across Australia and beyond.


Role Overview:

We are seeking a Client Services Manager who will manage client accounts and ensure the highest level of service. This role is ideal for someone with a passion for digital marketing and excellent communication skills. You will be responsible for managing client relationships, developing strategies, and coordinating with the delivery team to achieve client goals.


Responsibilities:

  • Manage and nurture client relationships in e-commerce and lead generation sectors.
  • Collaborate with the team to develop and implement strategies that deliver results.
  • Communicate effectively with clients and internal teams to ensure alignment on goals and objectives.
  • Use analytics to measure campaign performance and provide actionable insights to clients.
  • Assist in onboarding new clients and understanding their campaign KPIs.
  • Organize and participate in client meetings to discuss performance and strategies.
  • Stay updated with the latest industry trends and best practices.
  • Support the team by sharing knowledge and improving processes.


Who You Are:

  • 2-4 years of experience in a digital agency environment (mandatory).
  • Proven experience managing client accounts and relationships.
  • Proficient in Google and Meta Ads.
  • Strong communication skills with a collaborative approach.
  • Experience working with e-commerce and lead generation clients.
  • Familiarity with Google Analytics, Google Ads Manager, and Meta Ads Manager.


What's on Offer:

  • Full-time role with structured office hours.
  • Work from our office in Nungambakkam, Chennai.
  • Opportunity to work with a talented team and contribute to client success.
  • Access to the latest industry training and events.
  • A positive and supportive work environment.


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