T&T_Customer_CS&D_Senior Consultant_Business Process Re-Engineering

3 months ago

Bengaluru, India Deloitte Full time

Your potential, unleashed.

India’s impact on the global economy has increased at an exponential rate and Deloitte presents an opportunity to unleash and realise your potential amongst cutting edge leaders, and organisations shaping the future of the region, and indeed, the world beyond.

At Deloitte, your whole self to work, every day. Combine that with our drive to propel with purpose and you have the perfect playground to collaborate, innovate, grow, and make an impact that matters.

The team

Customer Strategy & Design makes connections like no other with people, ideas, technology, society, our clients and their future. We package the full power of Deloitte to create The Human Experience filled with heart, vision, values, energy and trust.

Your work profile

Deloitte is actively hiring for Project Managers /Business Analysts experienced in the Banking domain and Digital Transformation initiatives, specifically in the areas of Digital Business Services. Associate will need to have a minimum of seven years of Business Analysis experience to be eligible for the role. The role holders shall be deployed with one of Deloitte’s leading global banking clients responsible for world class strategic transformation of Digital Business Services through smart execution. Deloitte engages as a strategic partner with their clients to envision world class innovative digital capabilities enabling them to digitize at scale and simplify the lives of their end customers. Transformation Managers/Business Analysts lead design activities and operating model definition and are at the centre of Business Change (Digital Delivery) function. Primarily, the Transformation Managers/ Business Analyst will be responsible for managing and executing the analysis activity within one or more of the priority programmes. They will lead multi skilled teams responsible for the Requirements Management, Design, Change Management and Implementation Management activities during project delivery. Transformation Managers/ Business Analysts often act as experts across multiple projects and programmes simultaneously, guiding the teams on their approach to Requirements Management and analysis Transformation Managers/ Business Analyst’s shall also oversee Change Management activities spanning from early change planning and audience analysis; through to designing and delivering change interventions (e.g. communications, training, support, organization alignment); and tracking and taking actions on change readiness, adoption, and feedback.

Desired qualifications

Lead delivery of process re-engineering agenda across the business Design Processing Journeys that are centered around customer centricity, with solutions focusing on customer CTQs Designing and implementing global or regional initiatives, working with stakeholder to identify opportunities, designing proposed changes, implementing and embedding the change, realizing expected saves / customer impacts upon closure Plan, design and implement a program of transformation across global teams, resulting in improved client experience, reduced cost to the Operation and increased efficiency within operational processes. Manage solution design (IT and Non-IT) and drive prioritization with wider program stakeholders Establish standards for measuring performance against process requirements utilizing formal process engineering tools and methods Ensure development of metrics that provide data for future improvement opportunities Understand policies, procedures, and compliance requirements and work with relevant Risk Stewards to determine risk-based solutions Benchmarking competitors - Conducts analyses on business segments, competitive landscape and industry environment to determine process recommendations and impact Business process management Business process improvement Process mapping Process re-engineering Lean Six Sigma (Methodology).

Location and way of working

Base location: Hyderabad & Bengaluru This profile involves frequent travelling to client locations Hybrid is our default way of working. Each domain has customised the hybrid approach to their unique needs.

Your role as a Senior Consultant

We expect our people to embrace and live our purpose by challenging themselves to identify issues that are most important for our clients, our people, and for society.

In addition to living our purpose, Senior Consultant across our organization must strive to be:

Inspiring - Leading with integrity to build inclusion and motivation Committed to creating purpose - Creating a sense of vision and purpose Agile - Achieving high-quality results through collaboration and Team unity Skilled at building diverse capability - Developing diverse capabilities for the future Persuasive / Influencing - Persuading and influencing stakeholders Collaborating - Partnering to build new solutions Delivering value - Showing commercial acumen Committed to expanding business - Leveraging new business opportunities Analytical Acumen - Leveraging data to recommend impactful approach and solutions through the power of analysis and visualization Effective communication – Must be well abled to have well-structured and well-articulated conversations to achieve win-win possibilities Engagement Management / Delivery Excellence - Effectively managing engagement(s) to ensure timely and proactive execution as well as course correction for

the success of engagement(s)

Managing change - Responding to changing environment with resilience Managing Quality & Risk - Delivering high quality results and mitigating risks with utmost integrity and precision Strategic Thinking & Problem Solving - Applying strategic mindset to solve business issues and complex problems Tech Savvy - Leveraging ethical technology practices to deliver high impact for clients and for Deloitte Empathetic leadership and inclusivity - creating a safe and thriving environment where everyone's valued for who they are, use empathy to understand others to adapt our behaviours and attitudes to become more inclusive.

How you’ll grow

Connect for impact

Our exceptional team of professionals across the globe are solving some of the world’s most complex business problems, as well as directly supporting our communities, the planet, and each other. Know more in our and our .

Empower to lead

You can be a leader irrespective of your career level. Our colleagues are characterised by their ability to inspire, support, and provide opportunities for people to deliver their best and grow both as professionals and human beings. Know more about

Inclusion for all

At Deloitte, people are valued and respected for who they are and are trusted to add value to their clients, teams and communities in a way that reflects their own unique capabilities. At Deloitte, we believe in the unique skills, attitude and potential each and every one of us brings to the table to make an impact that matters.

Drive your career

At Deloitte, you are encouraged to take ownership of your career. We recognise there is no one size fits all career path, and global, cross-business mobility and up / re-skilling are all within the range of possibilities to shape a unique and fulfilling career. Know more about

Everyone’s welcome… entrust your happiness to us

Our workspaces and initiatives are geared towards your 360-degree happiness. This includes specific needs you may have in terms of accessibility, flexibility, safety and security, and caregiving. Here’s a glimpse of things that are in store for you.

Interview tips

We want job seekers exploring opportunities at Deloitte to feel prepared, confident and comfortable. To help you with your interview, we suggest that you do your research, know some background about the organisation and the business area you’re applying to.

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