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Technical Support Engineer

3 months ago

Bengaluru, India Bitgo Full time

Responsibilities:

Investigate client inquiries and provide “white glove” assistance via phone, email, or chat Provide first response to technical issues, solve where possible Properly triage and escalate unresolved issues to appropriate internal teams in an effective, tactical, and empathetic manner Track customer inquiries through to resolution, maintaining a timely cadence of communication  Develop and maintain technical and non-technical playbooks Prioritize and manage several open inquiries at one time Maintain a high bar for client experience by setting an example through performance and work ethic Participate in an on-call rotation to handle high priority queues Must work in a defined working hours, as required by the business; 

Qualifying Skills & Experience:

Have graduated with Computer Science or related bachelor’s degree 2+ years of work experience in a technical support setting, within financial institutions preferred  Strong problem-solving and troubleshooting skills Stellar team player and can navigate issue resolution with cross functional teams Fantastic communication skills, both verbal and written Good understanding of Google apps, Salesforce, JIRA Flexible and adaptable to meeting the evolving needs of fast paced organization undergoing tremendous growth Technical troubleshooting experience preferred, not intimidated by command-line interfaces

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

Competitive salary Meal & Commute allowance Medical Insurance Hybrid working model IT equipment support for work Great/Talented workforce to learn and grow with

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

Working Hours (IST):

Monday - Friday 8:30 PM to 4:30 AM