Staff Technical Support Engineer

2 weeks ago


Bengaluru, Karnataka, India CommScope Full time
Job Summary

CommScope is seeking a highly skilled and experienced Staff Technical Support Engineer to join our team. As a Staff Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers and internal teams. You will work closely with our engineering teams to resolve complex technical issues and provide expert-level support to our customers.

Key Responsibilities
  • Provide technical support and assistance to customers and internal teams via phone, email, and chat.
  • Work closely with engineering teams to resolve complex technical issues and provide expert-level support to customers.
  • Develop and maintain technical knowledge and expertise in wireless networking, switching, and routing technologies.
  • Collaborate with cross-functional teams to identify and resolve technical issues and improve overall customer experience.
  • Develop and maintain technical documentation and knowledge base articles to support customers and internal teams.
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related field.
  • Minimum 6-8 years of experience in technical support and customer-facing roles.
  • Strong technical knowledge and expertise in wireless networking, switching, and routing technologies.
  • Excellent communication and problem-solving skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks and projects.
What We Offer
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Recognition and rewards for outstanding performance.


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