Technical Support Engineer

3 months ago

Bengaluru, India Broadcom Inc. Full time

Please Note

:

1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account)

2. If you already have a Candidate Account, please Sign-In before you apply.

Job Description:

As aTechnical Support Engineer, you will be responsible for resolving customer technical issues and supporting the newer members of the team. Key strengths for this role would be motivated, keen to learn, strong customer service and technical problem-solving skills, someone who embraces challenges. To be successful in this role, you will: 

Be handling complex queries while providing world class support to our customers.  Hands-on experience with diverse networking devices like routers, switches, firewalls  Working experience in Firewalls and Network Security Products Working knowledge in cloud eco-systems like OpenStack, ESXi, OpenShift, AWS, Docker, Azure, GCP is a plus  Knowledge on Linux OS is a plus  Experience with REST API or in Python programming is a plus  Familiarity with DevOps tools like Ansible, Puppet, and Terraform is a plus  Troubleshoot, research and resolve issues, using labs, logs bundles and knowledge base, peer to peer collaboration and other tools you will learn in this role.  Partner with Engineering, Field Teams and Technical experts to resolve issues to make it easier for customers to use our technology.  Work directly with staff in quality assurance, engineering, sales, marketing, operations, and administration to resolve problems.  Updating and creating knowledge articles for global circulation and use, based on the issues you have resolved.  Work in an environment of on-going development, coaching, surrounded and supported by a team of highly skilled engineers and supported by a leadership team involved in and committed to your success

On a day to day basis, you'll be responsible for a variety of initiatives, including: 

Able to self-drive customer requirements and prioritize work  Function as technical point of contact for customer issues troubleshooting Drive communication between customer and engineering teams, providing detailed communications and instructions  Able to recreate customer issues in Lab. Able to create IN-DEPTH technical issue and resolution root cause analysis (RCA)

 * Identify and report product issues and prioritise resolution with the engineering teams 

Create and maintain knowledge base articles to prevent & resolve similar issues quickly  Weekend and public holiday coverage availability

Requirements:

Bachelor's Degree and 7+ years of experience  Enterprise Escalation and Technical support experience Strong knowledge of L4-L7 protocols  Knowledge of web technologies like HTTP/HTTPS/REST API  Knowledge of networking components (Routing, Switching, Firewall, TCP/IP, Endpoint Security etc.)  Deeper Understanding of Network Security, Firewall Concepts

Broadcom is proud to be an equal opportunity employer. We will consider qualified applicants without regard to race, color, creed, religion, sex, sexual orientation, gender identity, national origin, citizenship, disability status, medical condition, pregnancy, protected veteran status or any other characteristic protected by federal, state, or local law. We will also consider qualified applicants with arrest and conviction records consistent with local law.

If you are located outside USA, please be sure to fill out a home address as this will be used for future correspondence.

  • Technical Support Engineer

    2 days ago

    Bengaluru, India NetApp Full time

    Title: Technical Support Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 128457 Job SummaryIn-depth knowledge of IT systems and the ability to work independently. Provides valuable IT assistance and support while maintaining strong customer relations.Job RequirementsResponding to technical support tickets.Linking to clients' computers...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India ScientiaMobile Full time

    Job Title: Technical Support EngineerScientiaMobile is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and chatTroubleshoot...

  • Technical Support Engineer

    2 months ago

    Bengaluru, India Sisco Jobs Full time

    Job Description: Position : Technical Support EngineerExperience : 4-5Years Salary : Depends Upon ExperienceLocation : BangaloreWe are seeking a skilled Technical Support Engineer to join our team in the technology industry. The ideal candidate will have 4-5 years of experience in technical support and a strong understanding of technology products and...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Broadcom Inc. Full time

    Job Description:Technical Support Engineer - VCF DivisionWe are seeking a highly skilled Technical Support Engineer to join our VCF Division team. As a Technical Support Engineer, you will be responsible for resolving customer technical issues, supporting the team, and developing your skills in VMware virtualization technologies.Key Responsibilities:Resolve...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Juniper Networks Full time

    Job Title: Technical Support EngineerAt Juniper Networks, we're committed to delivering exceptional customer experiences through our innovative network solutions. As a Technical Support Engineer, you'll play a critical role in ensuring our customers receive timely and effective support for our SRX Firewall products.Key Responsibilities:Provide high-quality...

  • Technical Support Engineer

    2 months ago

    Bengaluru, India Sisco Jobs Full time

    Job DescriptionJob Description: Position : Technical Support EngineerExperience : 4-5Years Salary : Depends Upon ExperienceLocation : BangaloreWe are seeking a skilled Technical Support Engineer to join our team in the technology industry. The ideal candidate will have 4-5 years of experience in technical support and a strong understanding of technology...

  • Technical Support Engineer

    6 days ago

    Bengaluru, Karnataka, India Microsoft Full time

    About Microsoft Customer Experience & SuccessAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. We're looking for a Technical Support Engineer to...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Juniper Networks Full time

    Job Title: Technical Support EngineerJob Summary:We are seeking a highly skilled Technical Support Engineer to join our team at Juniper Networks. As a Technical Support Engineer, you will be responsible for providing technical support to our customers, troubleshooting complex network issues, and collaborating with cross-functional teams to resolve customer...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    OverviewAt Microsoft, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Technical Support Engineer, you'll play a critical role in helping us achieve this goal by providing expert technical support and guidance to our customers and partners.ResponsibilitiesDrive engineer readiness and process...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India ScientiaMobile Full time

    Job Title: Technical Support EngineerScientiaMobile is seeking a highly skilled Technical Support Engineer to join our team. As a Technical Support Engineer, you will be the primary point of contact for inbound customer support requests, providing timely and effective solutions to customers.Key Responsibilities:Serve as primary point of contact for inbound...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    OverviewAt Microsoft, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As a Technical Support Engineer, you'll play a critical role in helping us achieve this goal by providing top-notch technical support to our customers.ResponsibilitiesDrive engineer readiness and process compliance to ensure timely...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India Qlik Full time

    About the RoleWe are seeking a highly skilled Technical Support Engineer to join our team at Qlik. As a Technical Support Engineer, you will be responsible for providing top-notch support to our customers, troubleshooting complex technical issues, and delivering exceptional customer experiences.Key ResponsibilitiesProvide telephone, screen sharing, and...

  • Technical Support Engineer

    7 days ago

    Bengaluru, Karnataka, India Black And White Business Solutions Private Ltd Full time

    Job RequirementsWe are seeking a highly skilled Technical Support Specialist to join our team at Black And White Business Solutions Private Ltd.The ideal candidate will have excellent communication skills in English and a strong background in technical support.Key responsibilities include:Providing technical assistance to customers via phone, email, or...

  • Staff Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    Job SummaryCommScope is seeking a highly skilled and experienced Staff Technical Support Engineer to join our team. As a Staff Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers and internal teams. You will work closely with our engineering teams to resolve complex technical issues and provide...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    At CommScope, we're on a mission to deliver connectivity that empowers how we live, work, and learn. As a Staff / Sr Staff Technical Support Engineer, you'll play a critical role in helping us achieve this goal.Key Responsibilities:Collaborate with customers to troubleshoot and resolve network issues, ensuring prompt and effective service...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, India JoVE Full time

    JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Staff Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    Job Title: Staff Technical Support EngineerAt CommScope, we're on a mission to deliver connectivity that empowers how we live, work, and learn. As a Staff Technical Support Engineer, you'll play a critical role in helping us achieve this goal.Job SummaryWe're seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Staff...

  • Technical Support Engineer

    7 days ago

    Bengaluru, India Sadup Softech Full time

    Job Position: Technical Support EngineerExp:3+Location: BangaloreJD:The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment...

  • Senior Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India CommScope Full time

    Job Title: Senior Technical Support EngineerAt CommScope, we are seeking a highly skilled and experienced Senior Technical Support Engineer to join our team. As a Senior Technical Support Engineer, you will be responsible for providing technical support to our customers, resolving complex technical issues, and ensuring that our customers receive the highest...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India Talent Nexa Consulting Full time

    Company OverviewUS-Based B2B SaaS Product Company :Experience Required: 4 Years+Job Location : India (Remote/Bangalore):Working Hours: US Pacific work hours- (Remote) (India / Bangalore Preferred)Job Summary:Talent Nexa is hiring for our USA-based B2B SaaS client, seeking a Technical Support Engineer to provide top-tier technical assistance to users. In this...