Technical Support Engineer

2 weeks ago

Bengaluru, India Recro Full time

About the client:-


Client is a logistics automation and optimization company that was started in 2016 with a vision of making logistics simple, smart, and sustainable for enterprise customers. In the span of 8 years, we have built a robust portfolio of products backed by our proprietary and industry-leading algorithms and AI/ML techniques which helps our customers to make complex supply chain decisions thereby significantly reducing their logistics spend and improving the life of all connected users and customers. We embrace cutting-edge Technologies and encourage innovative solutions to solve ever-evolving supply chain challenges. Our products are trusted by major brands like Unilever, Procter & Gamble, Godrej, Lactalis, and many more.


Role on Offer: Senior Technical Support Engineer (Level 3)


This position is based in Bangalore. As an L3 Technical Support Engineer, you will be responsible for handling and resolving high-complexity technical issues and escalations that require advanced knowledge and experience. You’ll act as the final point of escalation in the support chain, collaborating with L1 and L2 teams, engineers, and developers to ensure the highest levels of technical support, service reliability, and customer satisfaction.


Responsibilities:-


Analyze, diagnose, and resolve complex hardware, software, network, and application issues.

Take ownership of escalated tickets and resolve them within SLAs. Manage root cause analysis for recurring issues and work to eliminate them permanently.

Work with engineering, QA, and product development teams to escalate and resolve product-related issues and identify system bugs.

Document troubleshooting steps, resolutions, and best practices for complex issues and contribute to the company’s internal knowledge base.

Collaborate with DevOps team to maintain healthy infra.

Maintain clear communication with customers on escalated issues, provide regular updates, and ensure customers are satisfied with issue resolutions.

Mentor the team to better the tech knowledge and troubleshooting skills


Qualification


4+ years of strong working experience in technical support and L3 roles

Bachelor’s degree in Computer Science, Information Technology, or a related field.

Strong knowledge of operating systems (Windows, Linux), networking (DNS, TCP/IP, VPN), and cloud platforms (Azure preferably).

Proficiency in database management (Sql, Nosql, Cache servers) and understanding of scripting languages (Python, Bash, PowerShell).

Experience with system monitoring and ticketing tools such as Jira, Splunk, or similar platforms.

Familiarity with DevOps practices and tools (Docker, Kubernetes, CI/CD pipelines

Excellent problem-solving skills, with the ability to analyze complex systems and resolve issues efficiently.

Strong communication and interpersonal skills with a customer-focused approach.


What We Offers


A stable workplace with Committed Founders, Trusted Investors, and Happy Customers

With a clear mission and making a positive impact on the supply chain domain

An inclusive, collaborative, and supportive environment where you get equal opportunities and recognition with a clear path of progression.

Competitive salary packages, and comprehensive benefits, including health insurance, retirement plans, and paid time off.

Open and transparent communication from leadership about company goals, challenges, and updates

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India NetApp Full time

    Title: Technical Support Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 128457 Job SummaryIn-depth knowledge of IT systems and the ability to work independently. Provides valuable IT assistance and support while maintaining strong customer relations.Job RequirementsResponding to technical support tickets.Linking to clients' computers...

  • Technical Support Engineer

    3 days ago

    Bengaluru, Karnataka, India Inspirisys Solutions Limited Full time

    Job Title: Technical Support EngineerAt Inspirisys Solutions Limited, we are seeking a skilled Technical Support Engineer to join our team. The ideal candidate will have 2+ years of experience in Desktop Support, Installation, and troubleshooting.About the Role:The Technical Support Engineer will be responsible for providing technical support for...

  • Technical Support Engineer

    2 weeks ago

    Bengaluru, India NetApp Full time

    Title: Technical Support Engineer Location: Bangalore, Karnataka, IN, 560071 Requisition ID: 128421 Job SummaryWe at NetApp Inc. are looking for a Technical Support Engineer to provide enterprise level assistance to our customers. You will diagnose and troubleshoot software and hardware problems with respect to NetApp Storage. Ultimately, you will be a...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Microsoft Full time

    About Microsoft Customer Experience & SuccessAt Microsoft, we're on a mission to empower every person and organization on the planet to achieve more. Our Customer Experience & Success (CE&S) organization is responsible for the strategy, design, and implementation of Microsoft's end-to-end customer experience. We're looking for a Technical Support Engineer to...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India ScientiaMobile Full time

    Job Title: Technical Support EngineerCompany: ScientiaMobileAbout the Job: We are seeking a highly skilled Technical Support Engineer to join our team at ScientiaMobile. As a Technical Support Engineer, you will be the primary point of contact for inbound customer support requests, enthusiastically supporting both internal and external customers via our...

  • Technical Support Engineer

    7 days ago

    Bengaluru, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Engineer

    4 months ago

    Bengaluru, India Broadcom Inc. Full time

    Please Note : 1. If you are a first time user, please create your candidate login account before you apply for a job. (Click Sign In > Create Account) 2. If you already have a Candidate Account, please Sign-In before you apply. Job Description: As aTechnical Support Engineer, you will be responsible for resolving customer technical...

  • Technical support engineer

    3 days ago

    Bengaluru, India JoVE Full time

    Jo VE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, Karnataka, India Black And White Business Solutions Private Ltd Full time

    Job RequirementsWe are seeking a highly skilled Technical Support Specialist to join our team at Black And White Business Solutions Private Ltd.The ideal candidate will have excellent communication skills in English and a strong background in technical support.Key responsibilities include:Providing technical assistance to customers via phone, email, or...

  • Technical Support Engineer

    3 weeks ago

    Bengaluru, Karnataka, India Juniper Networks Full time

    Job Summary: We are seeking a highly skilled Technical Support Engineer to join our team at Juniper Networks. As a key member of our technical support team, you will be responsible for providing exceptional customer service and support for our security products and services.Key Responsibilities:Provide technical support and troubleshooting for...

  • Technical Support Engineer

    7 days ago

    Bengaluru, India ColorTokens Inc. Full time

    Job Title: Technical Support Engineer 3 - Cyber SecurityBusiness Unit: ColorTokens TACLocation: BangaloreAbout ColorTokensColorTokens is at the forefront of cyber security, specializing in cutting-edge solutions to protect businesses in an evolving digital landscape. Our Xshield series products are essential tools for organizations worldwide, and our...

  • Technical Support Engineer

    7 days ago

    Bengaluru, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Engineer

    7 days ago

    Bengaluru, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Engineer

    6 days ago

    Bengaluru, India Unbxd Inc., A Netcore Company Full time

    A Technical Support Engineer at Netcore Unbxd is the primary contact for customers on support issues and product queries. The TSE works on all matters about Unbxd’s products & services for a variety of customers ranging from small & mid segment to large enterprises. A TSE uses his/her skills to troubleshoot technical problems, effectively collaborate,...

  • Technical Support Engineer

    1 month ago

    Bengaluru, India JoVE Full time

    JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Technical Support Engineer

    7 days ago

    Bengaluru, India JoVE Full time

    JoVE ( ) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India...

  • Technical Support Engineer

    7 days ago

    Bengaluru, India JoVE Full time

    JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Technical Support Engineer

    7 days ago

    Bengaluru, India JoVE Full time

    JoVE (www.jove.com) is a USA based company producing video solutions with the mission to advance scientific research and education. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders like Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia,...

  • Technical Support Engineer

    4 weeks ago

    Bengaluru, India Sadup Softech Full time

    Job Position: Technical Support EngineerExp:3+Location: BangaloreJD:The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues. You will support the customer by acting as the liaison between the customer and other internal teams. Your ability to work in complex networking environment...

  • Technical Support Engineer

    2 months ago

    Bengaluru, India Talent Nexa Consulting Full time

    Company OverviewUS-Based B2B SaaS Product Company :Experience Required: 4 Years+Job Location : India (Remote/Bangalore):Working Hours: US Pacific work hours- (Remote) (India / Bangalore Preferred)Job Summary:Talent Nexa is hiring for our USA-based B2B SaaS client, seeking a Technical Support Engineer to provide top-tier technical assistance to users. In this...