Tier 2 Security

6 months ago

Pune, India AireSpring Full time

Job Description

Primary Responsibilities:

Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki security/SD-WAN/LAN/WAN/Wi-Fi.Complete annual and ad hoc personnel performance evaluations.Train and educate personnel on trouble ticket resolution, communication, ticket prioritization, and follow-up improvement opportunities.Organize and host weekly or bi-weekly training sessions with specifically selected personnel to ensure all technicians can perform to the required standard, and to ensure they maintain existing or gain new industry certifications.Ensure that established processes, procedures, policies, troubleshooting/resolution guides, and troubleshooting/resolution walkthroughs are followed.Identify documentation that is required but not present, or requires an update, and assign resources for its completion.Apply continual oversight to all open trouble tickets assigned to Tier 2 security and SD-WAN technicians, throughout the ticket life cycle, to ensure:Timely interaction takes placeTicket resolution is achieved in an appropriate amount of timeCommunication is detailed, frequent, informative, and correctCustomers and agents are pleased with the outcome and level of engagementDetailed and correct root cause data is gathered, per ticket, which is critical information that assists AireSpring in improving the customer experience on a go-forward basis, and to eliminate, reduce, or shorten, future similar or related tickets.Review individual and overall key performance indicators, SLAs, SLOs, and provide corrective actions to remedy deviations prior to becoming problems.Assist technicians in their ongoing work on open trouble tickets, with the goal to improve the customer experience and reduce the duration of the ticket.Identify patterns where ticket activity can be eliminated or reduced via education, training, improved or additional documentation, process changes, and/or tool enhancement.Act as the primary escalation point of contact for issues raised beyond the technician level and own a timely path to resolution and communication related to the escalation.

Qualifications

Position Requirements:

3+ years of experience as a NOC or repair supervisor at a large 24x7 MSP/ISP that offers Internet, networking, security, and SD-WAN via a multitude of carriers and circuit types (mobile wireless, satellite, fixed wireless, DoCSIS, DSL, TDM, fiber/copper Ethernet). 4+ years of experience as a senior NOC or repair technician that individually resolved Internet, networking, security, and SD-WAN service issues. Demonstrable understanding of the OSI layers and troubleshooting techniques across them for all applications/services. Educator/mentor skills to provide assistance and support to technicians that may require guidance on open tickets. Verbal and written skills to provide an outstanding level of education, support, compassion, and technical guidance to customers and agents on open tickets. Hands-on experience and technical certifications with Fortinet FW/SD-WAN/Wi-Fi/switches, Velo/VMware/Broadsoft SD-WAN, Cisco Meraki routers/switches/Wi-Fi, PEPlink and/or BEC mobile wireless routers and modems, and finally CLI-based BGP/OSPF/VLANs/AAA/security routing and switching on Cisco, Adtran, and Fortinet devices. 3 years of experience modifying monitoring and ticket platforms with the goal of optimizing notification and handling processes and intervals. Utilize SNMP, ICMP, scripts, API, closed portals, vendor OSS/BSS platforms, Syslog, RADIUS logs, SNMP alerts, TACACS logs to improve the customer experience, and improve Tier 2 event awareness and performance. Proven ability to continually inspire and educate technicians. Demonstrable history, focus, and mastery on the items outlined in the above “responsibilities” section.

Additional Information

WHAT THIS COMPANY OFFERS YOU:

Medical Benefits with optional supplemental services through AFLAC Paid Time-Off Plan Paid Holidays 401K with employer match AT&T Discount on personal mobile plan

This remote role is open to candidates anywhere in the United States. 

  • Tier 2 Manager

    6 months ago

    Pune, India AireSpring Full time

    Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting guides,...

  • Tier 2 Operations Manager

    3 weeks ago

    Pune, Maharashtra, India AireSpring Full time

    Job OverviewAireSpring is seeking an experienced Tier 2 Operations Manager to oversee the daily operational activity of our technical support team.

  • Tier 2 Security

    6 months ago

    Pune, Maharashtra, India AireSpring Full time

    **Company Description** Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

  • Network Engineer Tier 2

    1 month ago

    Pune, India GTT Communications, Inc. Full time

    Position Title: Network Engineer, Tier 2 Location: India Job Profile: Network Technician ST-2 FLSA Status: Department: NOC Teams About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive...

  • Tier 2 Coordinator

    3 months ago

    Pune, Maharashtra, India Vertiv Full time

    **Tier 2 Coordinator** **RESPONSIBILITIES** - Technical Support - Provide Technical Assistance - Self-deploy for on-site Technical Assistance as required with mínimal supervision - Model and enforce Vertiv safety and security guidelines at all times - Lead customer meetings as directed - Lead root cause investigations - Proactively identify possible future...

  • Associate, Client Support Tier 2

    6 months ago

    Pune, Maharashtra, India Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Tier 2 Voice engineer/ Network Technician

    4 months ago

    Pune, India GTT Communications, Inc. Full time

    About GTT: GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world....

  • Sr Associate, Client Support Tier 2

    5 months ago

    Pune, India Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Top Tier Talent Partners | ETL Developer | pune

    2 weeks ago

    pune, India Top Tier Talent Partners Full time

    Job Title: ETL Developer (With SQL and PowerBI/ Tableau)Location: PuneQualifications• AWS Glue Knowledge is a must.• ETL concepts must be clear.• Must know SQL optimization, queries, and data mapping.• Data Visualization Tools Power BI (at least) is nice to have• Data Warehousing and ETL (Extract Transform Load)• Database in-depth knowledge•...

  • Top Tier Talent Partners | ETL Developer | pune

    2 weeks ago

    pune, India Top Tier Talent Partners Full time

    Job Title: ETL Developer (With SQL and PowerBI/ Tableau)Location: PuneQualifications• AWS Glue Knowledge is a must.• ETL concepts must be clear.• Must know SQL optimization, queries, and data mapping.• Data Visualization Tools Power BI (at least) is nice to have• Data Warehousing and ETL (Extract Transform Load)• Database in-depth knowledge•...

  • Top Tier Talent Partners | ETL Developer | pune

    2 weeks ago

    pune, India Top Tier Talent Partners Full time

    Job Title: ETL Developer (With SQL and PowerBI/ Tableau) Location: Pune Qualifications • AWS Glue Knowledge is a must. • ETL concepts must be clear. • Must know SQL optimization, queries, and data mapping. • Data Visualization Tools Power BI (at least) is nice to have • Data Warehousing and ETL (Extract Transform Load) • Database in-depth...

  • Security Operations Manager

    2 weeks ago

    Pune, Maharashtra, India AireSpring Full time

    At AireSpring, we are seeking a highly skilled Security Operations Manager to lead our Tier 2 security and SD-WAN team. As a key member of our technical staff, you will be responsible for managing daily security and SD-WAN operational activity, including leading and coaching the team on complex enhanced data services such as Fortinet...

  • Chief Cyber Security Tester

    4 weeks ago

    Pune, Maharashtra, India Metron Security Private Limited Full time

    Metron Security Private Limited is a leading engineering-centric organization in the Cyber Security domain. We are looking for an experienced and skilled Quality Assurance Engineer to drive testing in our Cyber Security practice.About Role:You will be responsible for creating test plans, executing tests, and identifying bugs in various Cyber Security...

  • Security Guard

    6 months ago

    Hadapsar, Pune, Maharashtra, India Harrier Security Services Pvt. Ltd. Full time

    Requirement of Security Guard: 1) Address : Satar Nagar, Hadapsar, Pune, Autadwadi Handewadi, Maharashtra 4110 2) Designation : Security Guard 3) Security Guard Salary : 12000/- p.m 4) Quality of GDA 1. Between age of 22 to 35 5) Minimum 10 pass 6) Minimum 6 month or 1 year experience **Salary**: From ₹12,000.00 per month Schedule: - Day...

  • Tier 1 Support Technician, TOC

    2 months ago

    Pune, India Netrix Global Full time

    About The Opportunity The Tier 1 Support Technician is responsible for intaking Netrix Global customers phone calls, emailed incidents, and service requests. Performing initial assessments of alerts and escalating per customer procedures will be required. The Tier 1 Support Technician will be responsible for opening support tickets for our...

  • Tier Lvl 2 Support Cloud Monitoring Apps

    6 months ago

    Pune, Maharashtra, India Vertiv Group Corp Full time

    Tier Lvl 2 support Cloud Monitoring apps - AM **RESPONSIBILITIES** Technical Support Provide Technical Assistance Self-deploy for on-site Technical Assistance as required with mínimal supervision Model and enforce Vertiv safety and security guidelines at all times Lead customer meetings as directed Lead root cause investigations Proactively identify...

  • Tier 1 Support Technician

    6 months ago

    Pune, Maharashtra, India Netrix Global Full time

    **About The Opportunity**: **How You Will Make An Impact**: - Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. - Triage customer tickets through the ITSM tool and escalate all that require engineer level support. - System documentation maintenance and review in the ITSM tool. -...

  • Tier Lvl 2 support Cloud Monitoring apps

    6 months ago

    Pune, India Vertiv Full time

    Tier Lvl 2 support Cloud Monitoring apps - AM RESPONSIBILITIES   Technical Support  Provide Technical Assistance  Self-deploy for on-site Technical Assistance as required with minimal supervision  Model and enforce Vertiv safety and security guidelines at all times  Lead customer meetings as directed  ...

  • Security Researcher Pune

    4 weeks ago

    Pune, Maharashtra, India Quick Heal Full time

    Department - OPERATION - Job posted on - Nov 21, 2024 - Employment type - Full Time **Group Company**: Quick Heal Technologies Ltd **Designation**: Security Researcher I **Office Location**: Solitaire BH 8th Floor Pune **Years of experience**: to **Salary Range**: INR to (Annual) **Position description**: - Analyze and reverse engineer malware using...

  • Network Technician

    6 months ago

    Pune, India GTT Communications Full time

    Note: This job profile may include more than one business title job description. See below for each job descriptions listed out by *Business Title. Keep only the job description details required for job requisitions. - Junior Network Engineer, Tier 2 Role Summary: The Junior Network Engineer, Tier 2 position is perfect for someone that has little to no...