Security Operations Manager

1 week ago


Pune, Maharashtra, India AireSpring Full time

At AireSpring, we are seeking a highly skilled Security Operations Manager to lead our Tier 2 security and SD-WAN team. As a key member of our technical staff, you will be responsible for managing daily security and SD-WAN operational activity, including leading and coaching the team on complex enhanced data services such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Meraki security/SD-WAN/LAN/WAN/Wi-Fi.

This role involves not only technical expertise but also exceptional leadership skills to train and educate personnel on trouble ticket resolution, communication, ticket prioritization, and follow-up improvement opportunities. You will also be responsible for organizing and hosting weekly or bi-weekly training sessions with selected personnel to ensure they can perform to the required standard and maintain existing or gain new industry certifications.

In this position, you will be expected to identify documentation that is required but not present or requires an update and assign resources for its completion. Additionally, you will apply continual oversight to all open trouble tickets assigned to Tier 2 security and SD-WAN technicians throughout the ticket life cycle to ensure timely interaction, ticket resolution in an appropriate amount of time, and detailed and correct root cause data gathering.

The ideal candidate will have 3+ years of experience as a NOC or repair supervisor at a large 24x7 MSP/ISP offering Internet, networking, security, and SD-WAN via multiple carriers and circuit types. They should also possess 4+ years of experience as a senior NOC or repair technician individually resolving Internet, networking, security, and SD-WAN service issues.

We offer a competitive salary range of $90,000 - $130,000 per year, depending on location and experience, along with medical benefits, paid time-off plan, paid holidays, 401K with employer match, and AT&T discount on personal mobile plans. This remote role is open to candidates anywhere in the United States.



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