Sr Associate, Client Support Tier 2

2 months ago

Pune, India Fiserv Full time

You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to create with purpose, now is your chance to Find your Forward with Fiserv.

Responsibilities

Requisition ID R-10341533 Date posted 07/22/2024 End Date 10/31/2024 City Pune State/Region Maharashtra Country India Location Type Onsite

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Sr Associate, Client Support Tier 2

What Does a Great Cash Forecasting Professional Do at Fiserv?
 As a Cash Forecasting Professional, your primary responsibility is to manage cash flow predictions and ensure optimal liquidity for ATMs. You'll collaborate with various stakeholders, including US Bank, Armored Carriers, and Program Management teams, to maintain efficient cash operations and meet client requirements.

2. What You Will Do:
- New Business:
- Review historical dispense data to determine appropriate cash frequency.
- Allocate funding for Compensating Balance in collaboration with US Bank.
- Set up new ATMs in the ICM system.
- Coordinate frequency and load dates with Armored Carriers.
- Daily Tasks:
- Analyze ICM forecasts daily to determine cash orders for scheduled ATMs.
- Evaluate ATM forecasts for automated forecasting eligibility.
- Submit daily order files to US Bank for next-day orders.
- Monitor low and out-of-cash ATMs, including weekends.
- Order emergency cash as needed.
- Report results to Program Management & Vendor Support Team.
- Monthly Responsibilities:
- Generate Monthly Performance Files for the Managed Service Fleet overall and by Client.
- Provide monthly reporting on armored carrier errors and attend performance calls.
- Participate in monthly cash performance calls with clients.
- Collaborate with US Bank to determine proper Compensating Balance Account balances.
- Evaluate forecast adjustments based on repetitive Compensating Balance Account shortages.
- Assist with billing by reconciling frequency data with armored carrier invoices.
- Periodic Duties:
- Conduct fleet reviews to optimize frequency and cost, considering interest rates and carrier expenses.
- Collaborate with Program Managers to review client-specific ATMs and provide recommendations.
- Develop cash plans for special events (e.g., stimulus, tax season).
- Periodically assess automated loads to ensure ATMs meet requirements.
- Assist in creating custom reports for fleet management.
- Support Hours:
- Provide weekday support during US hours.
- Participate in rotating weekend support, reviewing fleet status and ordering emergency cash before 11:00 am local time.

3. What You Will Need to Have:
- Strong analytical skills to interpret historical data and forecast cash needs accurately.
- Effective communication abilities for collaboration with internal and external stakeholders.
- Attention to detail in managing cash orders, schedules, and performance reporting.

4. What Would Be Nice to Have:
- Familiarity with financial systems, banking processes, and ATM operations.
- Experience in optimizing cash management strategies.

Apply using your legal name Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

What you should know about us:

Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.

Our commitment to Diversity and Inclusion:

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.

Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.

If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.


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