Tier Lvl 2 support Cloud Monitoring apps

5 months ago

Pune, India Vertiv Full time

Tier Lvl 2 support Cloud Monitoring apps - AM

RESPONSIBILITIES  

Technical Support 

Provide Technical Assistance 

Self-deploy for on-site Technical Assistance as required with minimal supervision 

Model and enforce Vertiv safety and security guidelines at all times 

Lead customer meetings as directed 

Lead root cause investigations 

Proactively identify possible future issues and coordinate with the appropriate departments to reduce and/or remove impact 

Sustaining 

Lead development of software-related documentation 

Provide support and documentation to SWE’s, internal and external customers. 

Document and submit enhancements as collected from internal/external customers 

Projects 

Participate in review, Alpha/Beta testing, UAT and validation of solutions for Remote Monitoring solutions 

Participate in customer trials 

Participate in development of departmental procedures/guidelines 

Participate in development and validation of procedures for monitoring offerings 

Participate in DRB and Stakeholder meetings 

Create and deliver training content as assigned 

Administration 

Document cases for tracking and reporting purposes 

Manage intercompany relationships and processes for product support and development. 

Work with the Remote Monitoring Support leadership to define and develop methods and procedures. Institute best practices and ensure the procedures are enforced. 

Work closely with the Remote Monitoring and Life Services Manager to ensure understanding and communication of the scope, schedule, and resource allocation. 

Monitor team schedules and ensure coordination of activities on the critical path. Must have ability to communicate effectively, including conducting effective meetings and presentations. 

Comply with all necessary policies/guidelines regarding the general business activity. 

Maintain the communication conduit with upper management to ensure coordination with peers on all activities. 

Continuous Improvement 

Ability to quickly learn new technologies and tools and apply this knowledge to products, processes and customer environments. 

Multi-task in a fast paced environment and successfully achieve deadlines as required 

Attend new product and self-development training classes. 

Stay familiar with new products/environments that may affect product operation to include new revisions, updates, upgrades, etc. 

Other duties or projects as assigned. 

QUALIFICATIONS  

Minimum Qualifications:  (education, experience level, knowledge, skills, certifications). 

NOTE: Polytechnic/Computer Science/Telecommunications or similar education or experience in relevant field – preferred  

Experience in the following areas: 

Interacting with customers in a technical role 

Working directly with hardware and/or software systems in data center or other high-availability environments 

Minimum two years equivalent industry experience in one or more of the following : 

BAS/BMS systems 

Electronic Monitoring systems 

Protocols and integration 

Computer based networks 

Basic Database Knowledge 

Basic Software Knowledge  

Technical support  

Minimum two years’ experience interacting with customers in a support role required, technical support experience preferred 

Experience working with interdepartmental teams to resolve end-user problems 

Minimum two years’ experience in Monitoring or BMS/BAS systems required 

Excellent technical knowledge of Vertiv Monitoring products and services or similar monitoring systems is good to have 

Effective troubleshooting skills and resolution documentation 

Knowledge of Operating Systems, Software Architecture, Software dependencies, API’s. 

Proficient in Office 365 

Firm understanding of Data Communications Processes, including: 

Network devices 

LANs, WANS 

VPNs, RDP. 

Understanding of key protocols: Modbus, RS232, RS422, RS485, ARCnet, and BACnet, SNMP and other network protocols. 

Understanding of SQL languages 

Basic understanding of built-in browser troubleshooting tools 

Excellent grasp of English both written and spoken 

Excellent writing and verbal communication skills 

Excellent organizational and time management skills 

Strong analytical and problem-solving abilities 

Possess a positive attitude and flexibility in a rapidly changing environment 

Ability to manage multiple projects/issues simultaneously 

Properly interact with all levels in the organization, and with the customer 

Conscientious, accurate, detail oriented, and self-motivated 

Ability to work without direct supervision 

POSITIONS ELIGIBILITY REQUIREMENTS  (travel, location, etc.) 

Reactive, fast paced environment 

Professional office environment 

On-call availability through a national paging/cellular system using a scheduled rotation 

Maximum of 10% domestic and international travel as required 

Flexible schedule (Weekends, evenings, holidays) 

Available for travel in event of emergencies 

  • Tier Lvl 2 Support Cloud Monitoring Apps

    5 months ago

    Pune, Maharashtra, India Vertiv Group Corp Full time

    Tier Lvl 2 support Cloud Monitoring apps - AM **RESPONSIBILITIES** Technical Support Provide Technical Assistance Self-deploy for on-site Technical Assistance as required with mínimal supervision Model and enforce Vertiv safety and security guidelines at all times Lead customer meetings as directed Lead root cause investigations Proactively identify...

  • Tier 2 Manager

    6 months ago

    Pune, India AireSpring Full time

    Job Description Primary Responsibilities: Managing all daily operational activity, such as but not limited to: Personnel performance, evaluations, priorities, training, certifications, scheduling, retention, and new hires.To ensure documentation is done of the procedures, policies, and processes, to include but not limited to, troubleshooting guides,...

  • Cloud Monitoring Support Specialist

    1 week ago

    Pune, Maharashtra, India Vertiv Full time

    Job DescriptionAt Vertiv, we're seeking a highly skilled Cloud Monitoring Support Specialist to join our team.As a Cloud Monitoring Support Specialist, you will be responsible for providing technical assistance to customers, troubleshooting issues, and ensuring the smooth operation of our Cloud Monitoring solutions.Key Responsibilities:Provide technical...

  • Associate, Client Support Tier 2

    5 months ago

    Pune, Maharashtra, India Fiserv, Inc. Full time

    **Calling all innovators - find your future at Fiserv.** We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit...

  • Cloud Monitoring Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    Job SummaryWe are seeking a skilled Cloud Monitoring Technical Support Expert to join our team at Vertiv. As a key member of our support team, you will be responsible for providing technical assistance to customers and ensuring the smooth operation of our cloud monitoring solutions.ResponsibilitiesProvide technical support to customers via phone, email, and...

  • Tier 2 Coordinator

    2 months ago

    Pune, Maharashtra, India Vertiv Full time

    **Tier 2 Coordinator** **RESPONSIBILITIES** - Technical Support - Provide Technical Assistance - Self-deploy for on-site Technical Assistance as required with mínimal supervision - Model and enforce Vertiv safety and security guidelines at all times - Lead customer meetings as directed - Lead root cause investigations - Proactively identify possible future...

  • Tier 2 Operations Manager

    4 weeks ago

    Pune, Maharashtra, India AireSpring Full time

    Job SummaryAireSpring is seeking a highly skilled and experienced Tier 2 Manager to lead our technical support team. As a key member of our operations team, you will be responsible for managing daily operational activity, ensuring documentation is up-to-date, and applying strong triage methodologies to resolve customer issues efficiently.Key...

  • Cloud Monitoring Support Specialist

    3 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    Job SummaryWe are seeking a skilled Cloud Monitoring Technical Support Professional to join our team at Vertiv. In this role, you will provide technical assistance and support for our cloud monitoring solutions, working directly with customers and internal teams to resolve issues and improve system performance.ResponsibilitiesProvide technical support for...

  • Cloud Monitoring Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    Job SummaryWe are seeking a highly skilled Cloud Monitoring Support Specialist to join our team at Vertiv. As a key member of our support team, you will be responsible for providing technical assistance and support to our customers in the cloud monitoring space.ResponsibilitiesProvide technical support and assistance to customers in the cloud monitoring...

  • Sr Associate, Client Support Tier 2

    4 months ago

    Pune, India Fiserv Full time

    You deserve to do what you love, and love what you do – a career that works as hard for you as you do. At Fiserv, we are more than 40,000 #FiservProud innovators delivering superior value for our clients through leading technology, targeted innovation and excellence in everything we do. You have choices – if you strive to be a part of a team driven to...

  • Cloud Monitoring Support Specialist

    4 weeks ago

    Pune, Maharashtra, India Vertiv Full time

    Job SummaryWe are seeking a highly skilled Cloud Monitoring Support Specialist to join our team at Vertiv. As a key member of our support team, you will be responsible for providing technical assistance and support to our customers for Cloud Monitoring applications.ResponsibilitiesProvide technical support and assistance to customers for Cloud Monitoring...

  • Network Engineer Tier 2

    2 weeks ago

    Pune, India GTT Communications, Inc. Full time

    Position Title: Network Engineer, Tier 2 Location: India Job Profile: Network Technician ST-2 FLSA Status: Department: NOC Teams About GTT: GTT provides secure global connectivity, improving network performance and agility for your people, places, applications, and clouds. We operate a global Tier 1 internet network and provide a comprehensive...

  • Tier 1 Support Technician, TOC

    3 weeks ago

    Pune, India Netrix Global Full time

    About The Opportunity The Tier 1 Support Technician is responsible for intaking Netrix Global customers phone calls, emailed incidents, and service requests. Performing initial assessments of alerts and escalating per customer procedures will be required. The Tier 1 Support Technician will be responsible for opening support tickets for our...

  • Tier 2 Security

    6 months ago

    Pune, India AireSpring Full time

    Job Description Primary Responsibilities: Managing daily security and SD-WAN operational activity, such as but not limited to:Lead and coach Tier 2 security and SD-WAN group that primary deal with complex enhanced data services, such as Fortinet security/SD-WAN/LAN/WAN/Wi-Fi, VeloCloud/VMware/Broadcom SD-WAN/LAN/WAN, and Merki...

  • Tier 1 Support Technician

    5 months ago

    Pune, Maharashtra, India Netrix Global Full time

    **About The Opportunity**: **How You Will Make An Impact**: - Monitor the remote monitoring and management system alerts and notifications and respond accordingly through service tickets. - Triage customer tickets through the ITSM tool and escalate all that require engineer level support. - System documentation maintenance and review in the ITSM tool. -...

  • Cloud Support Engineer

    3 weeks ago

    Pune, Maharashtra, India Zebra Full time

    At Zebra, we are shaping the future of work on the front line by reinventing how businesses run and moving society forward. We are a community of changemakers, innovators, and doers who come together to deliver a performance edge to the front line of business. We develop new technologies and create new solutions with partners to help organizations act with...

  • App Support Specialist

    2 weeks ago

    Pune, Maharashtra, India Mindpool Technologies Full time

    About the Role:Mindpool Technologies is seeking an experienced App Support Specialist to join our team. In this role, you will be responsible for providing top-notch support for our applications, including Windows, SQL, and monitoring tools.Key Responsibilities:Provide technical support for our applications, including troubleshooting and resolving issuesWork...

  • Telecom Tier 1 Support

    5 months ago

    Pune, India AireSpring Full time

    Company Description Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

  • Senior Cloud Monitoring Engineer

    2 weeks ago

    Pune, Maharashtra, India NICE Full time

    Cloud Monitoring and Operations RoleNICE Actimize Premier seeks a highly skilled Cloud Monitoring and Operations Specialist to join our team. In this position, you will be responsible for designing, implementing, and improving our cloud-based monitoring systems. You will work with a variety of modern tools and technologies to build next-generation monitoring...

  • Tier 2 Voice engineer/ Network Technician

    3 months ago

    Pune, India GTT Communications, Inc. Full time

    About GTT: GTT is a leading global provider of secure cloud networking solutions for multinational organizations. We design and deliver solutions that leverage advanced cloud, networking and security technologies. We complement our solutions with a suite of professional services and exceptional sales and support teams in local markets around the world....