IVR Solution Architect

4 days ago

Amritsar, India Miratech Full time
Job Description

We seek an IVR Solution Analyst to collaborate with development teams, overseeing specific engineering, software architecture, or implementation technologies. You will play a crucial technical role by defining standards and best practices for a solution project.

Position Overview: 

Responsibilities include defining the end-to-end solution and proactively engaging with external teams. You will also be tasked with creating clear and concise documentation for backend integrations, business logic implementation, and technical details related to specific projects.
Additionally, work closely with development teams and business stakeholders to communicate design overviews, integrations, and other essential aspects of the project. This role is pivotal in ensuring seamless collaboration and successful project delivery.

Responsibilities:

  • Design solutions that integrate seamlessly with an enterprise environment.
  • Recommend best practices and design patterns for comprehensive solutions.
  • Ensure compliance with all technical and business requirements.
  • Analyze project constraints to explore alternatives, mitigate risks, and re-engineer processes as necessary.
  • Select the appropriate technology stack and evaluate resources.
  • Define the right infrastructure, including Azure Cloud resources, Large Language Models, VXML clusters, ASR implementation, configuration, and security.
  • Act as a liaison between technical and business teams to convert requirements into actionable outcomes.
  • Define data journeys and backend interactions, preparing technical specification documentation for the development team. This includes data interfaces, high-level architectural designs, sample values, required vs. optional attributes, API requests/responses, pseudocode, Postman projects, DTO classes, and security measures such as certificates and OAuth.
  • Collaborate with UX designers to define the end-to-end caller experience.
  • Make decisions regarding versioning and modularization.
  • Support backlog refinement in coordination with Product Owners and UX designers.
  • Conduct code reviews to ensure best practices and correct algorithms are implemented.
  • Support data requirements and data gathering for new implementations.
  • Assist in troubleshooting and defect analysis.
  • Monitor voice applications and backend interactions using Splunk and Azure App Insight, generating handoff documentation for the DevOps team that includes queries needed to monitor new implementations/modifications in IVR apps.
  • Coordinate with the Reporting team to align on business reporting needs.
  • Design and implement configurations in partnership with UX designers.
  • Support performance testing for new implementations using JMeter and Dynatrace, defining test plans that adequately simulate live production traffic loads.
  • Consider pre-IVR/bot and post-IVR/bot treatment with orchestration rules logic.

Qualifications

  • 3+ years of experience in software architecture and design.
  • 2 years of proficiency in Azure Cloud resources and services.
  • 1-2 years of experience with Google Dialogflow tool.
  • Knowledge of Large Language Models.
  • 2+ years of experience with VXML clusters and ASR implementation.
  • 2+ years of familiarity with data interface design and API development.
  • Understanding of security protocols (certificates, OAuth).
  • 2+ years of expertise in monitoring tools such as Splunk and Azure App Insights.
  • Experience with performance testing tools (JMeter, Dynatrace).
  • Knowledge of IVR/bot systems and orchestration rules.
  • Ability to evaluate and select appropriate technology stacks.
  • Expertise in troubleshooting and defect analysis.
  • Experience in translating business needs into technical outcomes.
  • Strong analytical skills for risk mitigation and process re-engineering.

Nice to have:

  • Experience in data journey mapping and backend interaction design.
  • Proficiency in creating detailed API documentation (request/response formats, DTOs).
  • Excellent communication abilities to liaise between technical and business teams.

We offer:

  • Culture of Relentless Performance: join an unstoppable technology development team with a 99% project success rate and more than 30% year-over-year revenue growth. 
  • Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program. 
  • Work From Anywhere Culture: make the most of the flexibility that comes with remote work. 
  • Growth Mindset: reap the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities. 
  • Global Impact: collaborate on impactful projects for top global clients and shape the future of industries. 
  • Welcoming Multicultural Environment: be a part of a dynamic, global team and thrive in an inclusive and supportive work environment with open communication and regular team-building company social events. 
  • Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality. 

* Miratech is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.



  • IVR Solution Architect

    2 days ago

    Amritsar, Punjab, India Miratech Full time

    IVR Solution Architect Job DescriptionAt Miratech, we're seeking an experienced IVR Solution Architect to join our team. As an IVR Solution Architect, you will play a crucial technical role in defining standards and best practices for our solution projects. Your expertise in software architecture and design will ensure seamless collaboration and successful...

  • IVR Solution Analyst

    4 days ago

    Amritsar, Punjab, India Miratech Full time

    IVR Solution Architect Job DescriptionWe are seeking a highly skilled IVR Solution Architect to collaborate with our development teams, overseeing the design and implementation of IVR solutions. As an IVR Solution Architect, you will play a crucial technical role in defining standards and best practices for our solution projects.Key Responsibilities:Design...

  • NICE CX-One Solutions Engineer

    2 weeks ago

    Amritsar, Punjab, India Miratech Full time

    About the RoleMiratech is seeking a highly skilled NICE CX-One Engineer to join our team. As a key member of our customer experience transformation team, you will be responsible for designing, developing, and implementing complex contact center solutions on the NICE CX-One platform.Key ResponsibilitiesCoordinate and perform release planning, development,...

  • NICE CX-One Engineer

    1 week ago

    Amritsar, Punjab, India Miratech Full time

    NICE CX-One Engineer Job DescriptionWe are seeking a highly skilled NICE CX-One Engineer to join our team at Miratech. As a key member of our team, you will be responsible for designing, developing, and implementing complex contact center solutions on the NICE CX-One platform.Key Responsibilities:Coordinate and perform release planning, development, testing,...

  • NICE CX-One Engineer Position

    6 days ago

    Amritsar, Punjab, India Miratech Full time

    NICE CX-One Engineer Job DescriptionWe are seeking a highly skilled NICE CX-One Engineer to join our team at Miratech. As a key member of our team, you will be responsible for designing, developing, and implementing complex contact center solutions on the NICE CX-One platform.Key Responsibilities:Coordinate and perform release planning, development, testing,...

  • NICE CX-One Engineer

    1 month ago

    Amritsar, India Miratech Full time

    Job DescriptionThe world's largest healthcare company is going through a Customer Experience transformation and Miratech is the trusted partner in this journey.Transformation of traditional call center systems and processes to an omnichannel for our consumers, providers, and agents. The project's capabilities are a constant evolution of features and...

  • Senior Fullstack Developer

    2 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Job Title: Senior Fullstack DeveloperWe are seeking a highly skilled Senior Fullstack Developer to join our team at Miratech. As a key member of our development team, you will be responsible for designing, developing, and deploying scalable and high-performance global voice platforms.Key Responsibilities:Contribute to the development of a scalable,...

  • NICE CX-ONE TechOps Engineer

    2 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Job Title: NICE CX-ONE TechOps EngineerWe are seeking a highly skilled NICE CX-ONE TechOps Engineer to join our team at Miratech. As a key member of our technical operations team, you will be responsible for maintaining the stability of our production environment and ensuring the smooth operation of our contact center solutions hosted on On-Prem and Cloud...

  • NICE CX-ONE TechOps Engineer

    2 weeks ago

    Amritsar, Punjab, India Miratech Full time

    About the RoleWe are seeking a highly skilled NICE CX-ONE TechOps Engineer to join our team at Miratech. As a key member of our CAA TechOps team, you will be responsible for maintaining the stability of our production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting.Key ResponsibilitiesIdentify potential...

  • Senior Fullstack Developer

    3 weeks ago

    Amritsar, India Miratech Full time

    Job DescriptionOur client is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation. It enhances customer service, increases efficiency, and supports seamless omnichannel interactions, empowering businesses to deliver exceptional customer experiences.We welcome an innovative and proactive Senior Fullstack...

  • Senior Data Architect

    2 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Senior Data Modeler Job DescriptionWe are seeking a highly skilled Senior Data Modeler to join our team at Miratech. As a key member of our technology development team, you will play a crucial role in defining and building optimized data models that meet regulatory requirements and business needs.Key Responsibilities:Collaborate with data stewards and data...

  • Senior Software Developer

    4 weeks ago

    Amritsar, India Miratech Full time

    Job DescriptionOur client is a leading cloud contact center platform offering advanced tools for call routing, analytics, and automation. It enhances customer service, increases efficiency, and supports seamless omnichannel interactions, empowering businesses to deliver exceptional customer experiences.We are welcome an innovative and proactive Senior...

  • Amazon Connect Developer

    1 week ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are seeking an Amazon Connect Developer.Our customer is a leading American multinational healthcare and insurance company that focuses on delivering a full range of health benefits, improving affordability, simplifying healthcare experiences, and providing access to top-tier care.The project's main goal is to assist the scrum teams with the...

  • NICE CX-ONE Technical Operations Specialist

    6 days ago

    Amritsar, Punjab, India Miratech Full time

    About the RoleMiratech is seeking a highly skilled Technical Operations Expert for NICE CXone to join our team. As a key member of our CXone TechOps team, you will be responsible for maintaining the stability of our production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting.Key ResponsibilitiesIdentify...

  • NICE CX-ONE Technical Operations Specialist

    1 week ago

    Amritsar, Punjab, India Miratech Full time

    NICE CX-ONE Technical Operations SpecialistWe are seeking a highly skilled NICE CX-ONE Technical Operations Specialist to join our team at Miratech. As a key member of our support team, you will be responsible for maintaining the stability of our production environment and working on Outage/RCA management, Incident Management, Monitoring, and Alerting.Key...

  • NICE CX-ONE TechOps Engineer

    1 month ago

    Amritsar, India Miratech Full time

    Job Description.Functionality and Troubleshooting Areas Nice CXone Admin, ACD, Reporting, Dashboards, Feedback Management, Interactions, Max, Studio, Digital FirstQualificationsWe are seeking a NICE CX-ONE TechOps Engineer to join our team.CAA TechOps is a support team in OMNI Channel supporting contact center solutions hosted on On-Prem and Cloud SaaS...

  • Architect (Space 5 - Amritsar)

    4 months ago

    Amritsar, Punjab, India Space 5 Full time

    POSITION: ARCHITECT (MALE)- LOCATION: AMRITSAR, PUNJABSpace 5 is an interdisciplinary lifestyle brand founded in 2018 as a residential architecture studio by Harkaran & and Gursimran. The India-based company focuses on leading the contemporary design conversation and using the unknown and the untried as synonymous with its design language. At Space 5, we...

  • Senior Software Engineer

    6 days ago

    Amritsar, Punjab, India Miratech Full time

    Job Title: Senior Fullstack DeveloperAbout the Role:We are seeking a highly skilled Senior Fullstack Developer to join our Voice Client team at Miratech. As a key member of our team, you will be responsible for developing and maintaining our cloud contact center platform, ensuring high availability and scalability.Key Responsibilities:Design, develop, and...

  • Talend ETL Developer

    4 days ago

    Amritsar, India Miratech Full time

    Job DescriptionWe are undertaking a wide range of projects that enhance our clients' customer experience (CX) strategies. This includes the development and implementation of routing and IVR strategies across various business lines, as well as BOT development and middleware solutions. Our initiatives also focus on digital development for an omni-channel...

  • Senior Full-Stack Developer

    2 weeks ago

    Amritsar, Punjab, India Miratech Full time

    Job Title: Senior Full-Stack DeveloperWe are seeking a highly skilled Senior Full-Stack Developer to join our team at Miratech. As a key member of our Voice Client team, you will be responsible for designing, developing, and maintaining scalable solutions for our cloud contact center platform.Responsibilities:Design and develop robust back-end logic and...