Genesys Routing Solutions Architect

4 days ago

Amritsar, Punjab, India Miratech Full time
Company Overview
Miratech is a leading technology development company with a 99% project success rate and over 30% year-over-year revenue growth. Our relentless performance drives innovation and excellence in all aspects of our business.

About the Role
We are seeking an experienced Genesys Routing Developer to join our team. This is a full-time, remote position that requires design, development, consultancy, and technical support for the Genesys Engage Contact Center Platform. The ideal candidate will create and implement secure, high-quality routing solutions, providing technical expertise to internal and external stakeholders.

Key Responsibilities
  • Lead the design, development, and implementation of Genesys routing projects on the Genesys Engage Platform.
  • Write and review secure, high-quality production code while troubleshooting and debugging as needed.
  • Participate in all phases of project life cycles, including planning, implementation, testing, and deployment.
  • Collaborate with team members to share knowledge, generate ideas, and identify opportunities for innovation.
  • Deliver knowledge transfer sessions to clients and colleagues to enhance understanding of Genesys technologies.
  • Provide regular updates on project status and ensure clear, effective communication with stakeholders.
  • Create and maintain technical documentation to ensure continuity and clarity.
  • Hands-on experience with Genesys installation, configuration, and development, including Genesys Voice SCXML Call Flow, GA, GAX, OPM, and GRAT development.
  • Analyze Genesys logs for troubleshooting and resolving technical issues.

Requirements
  • 4+ years of experience with the Genesys Suite, specializing in Genesys Framework (Genesys CTI, Genesys SIP, Genesys Composer, ORS, Genesys OCS, Genesys Workspace, Genesys Eservices).
  • Expertise in designing and developing routing applications for voice and multi-channel platforms using Composer/IRD and SCXML. VXML experience is a plus.
  • Proficiency with tools like CCpulse, GAX (Genesys Administrator Extension), and GA (Genesys Administrator).
  • Database knowledge, particularly in SQL and Cassandra, is advantageous.
  • Experience with SDLC processes and CICD tools like Jenkins and GitHub.
  • Hands-on routing development experience in Genesys Contact Center Solutions (Voice, IVR, Multi-channel).
  • Experience with configuration management tools.
  • Skilled in developing routing workflows using Composer and debugging solutions using Genesys Orchestration Server, Genesys Rules Engine, and URS.
  • Familiarity with troubleshooting and supporting Genesys/Cisco frameworks, reporting, routing, and multi-channel components.
  • Ability to architect routing designs and provide development support for customers.
  • Excellent communication and interpersonal skills to collaborate effectively within a team and with clients.
  • Experience troubleshooting routing issues in production environments.
  • Ability to work on-call to provide support as needed.

Benefits
  • A competitive salary range of $120,000 - $180,000 per year.
  • A comprehensive benefits package, including health insurance, language courses, and a relocation program.
  • A culture of Work From Anywhere, allowing you to make the most of your flexibility.
  • A Growth Mindset, with opportunities for professional development, certification programs, mentorship, and talent investment.
  • A Global Impact, collaborating on impactful projects for top global clients and shaping the future of industries.
  • A Welcoming Multicultural Environment, part of a dynamic, global team thriving in an inclusive and supportive work environment.
  • Social Sustainability Values, joining our sustainable business practices focused on five pillars: IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

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