Amazon Connect Solutions Architect
4 weeks ago
We are seeking an Amazon Connect Contact Center Engineer to assist our customer, a leading American multinational healthcare and insurance company, with the implementation of Amazon Connect for IVR and routing.
Responsibilities:- Design and implement Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots for intelligent customer interactions.
- Develop and implement custom call routing solutions using routing profiles, queues, callbacks, emergency messages, hours of operations, and holiday routing with dynamic messaging features.
- Build and manage custom logic with AWS Lambda to improve contact center performance.
- Collaborate with the development team to integrate Amazon Connect with other AWS services.
- Leverage tools like GIT, GitHub, and TFS for code version control and team collaboration.
- Apply CI/CD practices to enhance software deployment efficiency.
- Coordinate development efforts with both onshore and offshore developers, as well as interact with line-of-business customers to understand requirements and deliver solutions effectively.
- Perform debugging, troubleshooting, and problem-solving to address issues quickly and efficiently.
- 5+ years of experience in contact center environment(Genesys, Avaya, Cisco).
- 2+ years of hands-on experience in developing Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots.
- Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing with dynamic messaging.
- Strong exposure in developing custom logic using AWS Lambda to enhance contact center functionality.
- Solid working experience with Python, Node.js, or Java with a focus on AWS Lambda APIs.
- Familiarity with development and version control tools like GIT, GitHub, and TFS.
- Competence in CI/CD pipelines using Terraform, CloudFormation, or Go CD.
- Strong debugging, troubleshooting, and problem-solving abilities.
- Experience with AWS services like Contact Lens, Transcribe, Comprehend, S3, Athena, Quick Sight, Lambda, Elastic Search, Kibana, and Kinesis.
- AWS certification.
At Miratech, we offer a culture of relentless performance, competitive pay and benefits, work from anywhere culture, growth mindset, global impact, welcoming multicultural environment, and social sustainability values.
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Amritsar, Punjab, India Miratech Full timeJob Title: Senior Amazon Connect Contact Center Solutions ArchitectAbout the Role:We're seeking a skilled Senior Amazon Connect Contact Center Solutions Architect to join our team. As a key member of our team, you will be responsible for designing and implementing cloud contact center solutions using Amazon Connect. Your expertise will help our customers...
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Amazon Connect Solutions Developer
3 weeks ago
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Amazon Connect Developer
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Amazon Connect Contact Center Solutions Engineer
1 month ago
Amritsar, Punjab, India Miratech Full timeAbout the RoleWe are seeking an experienced Amazon Connect Contact Center Engineer to join our team at Miratech. As a key member of our technology development team, you will play a crucial role in implementing Amazon Connect solutions for our clients.Key ResponsibilitiesDesign and implement Amazon Connect contact flows using DynamoDB, Lambda, and Lex Bots to...
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Amazon Connect Implementation Specialist
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Amritsar, Punjab, India Miratech Full timeSenior Amazon Connect Contact Center Solutions DeveloperWe are seeking a skilled Senior Amazon Connect Contact Center Solutions Developer to collaborate with our remote team at Miratech. As a leading American multinational healthcare and insurance company, our client focuses on delivering a full range of health benefits, improving affordability, and...
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